Paul's Anytime Plumbing, Heating & Cooling

Dave S.

They put in a boiler in our house for $8000.00. They forgot to put valves in to flush boiler. Found this out when we hired another plumber to flush the system and they told us Paul's should have installed the valves when they put the system in. They came out and installed the valves and still charged labor! They also put in a GFI plug where the boiler plugs in and failed to notice there was one in the bathroom which was next to the boiler room. You Can't put 2 GFIs on the same circuit. It causes nuisance tripping. They came out and put in a regular wall plug and charged us $125.00 for the new plug which runs .99 cents at Home Depot. I called and the lady at their office said, ""Well we can't do anything about that but we can credit you on your next service"". How do I know they are crediting me when they can just add charges somewhere else. I would not trust these guys to do the work and nor would I trust their charges.

Heather S.

ACTUALLY ZERO STARS!!!! They knew how to change my kitchen faucet. But they also took it out without telling me the cost, because ""he forgot to"". He then stated he could give a discount on the faucet but the total job price was $443. For what???!!!! I almost cried, he had me over a barrel at that point, and really I wanted him to just leave, but after some haggling got the price ""down"" to $378 total!! Whooptee. They told me the faucet was $100. So $278 for labor to change a faucet, and they were there an hour including the time that they left to go get a faucet at supply place!!! Plumbers who work for this company, you know the company you work for have tactics thatre dishonest, manipulative, and take advantage of customer! Work for someone reputable. I called and talked to office manager and she gave me a story about how owner was ""excavating"", that she wanted to make sure I was satisfied and would call me back the next morning. It's been days now, no call back, and suddenly she is unavailable. I had to pay lawyer once $250/hr, I don't expect to pay someone to change a faucet that rate!!!! Sorry, total rip off. DO NOT USE THEM!!! COMPLETELY OUTLANDISH, RIDICULOUS AND TOTAL RIP OFF!!!

Quazar L.

the worst service, follow-thru, communications, and warranty program I have ever seen or experienced, Do NOT use these folks---unbelievable---RUNNNnnnnnn!!

Thayne D.

When I submitted my original review, I had no expectations that I would ever hear back from them because of that review, but I was wrong. About three + weeks ago I received a Yelp message from a new employee at Paul's Anytime Plumbing Heating & Cooling asking me to please call her so that she could address the service I received which was the cause of my poor review of the company to begin with. I was pleastantly surprised and made a point to call her back. I recalled my experience to her, which was exactly what I had documented in my original review, and she patiently listened and informed me that the tech who had performed the service was no longer with the company. I was sorry to hear that, as he seemed friendly enough-and did a good job fixing the root problem that necessitated the service call in the first place, and I don't believe he was solely responsible for the excessively high repair charge that I had to pay for the brief repair (roughly 45-50 minutes) of the replacement of a $15-20 valve. I let the new girl know that when I called the office to complain about the $300+ bill I was laughed at by the receptionist and then passed off, to the now former tech, who said he did not make any commissions on repairs and simply said, ""we don't sell parts, we sell service"". She assured me that she would get back to me right away as the company wanted to make sure that they addressed this to my satisfaction.
Now, to apparently add insult to injury, it has been over two weeks since I spoke to the new employee, and not a peep from Paul's. I guess the roughly $200 that they made, over what the job really should have cost me, is far more important to the company than their reputation and the service and value they provide to their customers.

Kurt F.

I used to use Paul's Plumbing before they added ""Anytime"". This latest outfit is a disaster. They send a kid to my house to find a leak - he seemed competent. However, he did not have the tools necessary to do the job - I had to lend them to him. He found and fixed the leak using my tools. When he left after 3 hours I went into the basement and found insulation strewn all over the floor - he had removed it while looking for the leak and he had not replaced it. It is guaranteed that I will not use Anytime Paul's Plumbing in the future.

Phyllis O.

Called this place for my clogged toilet. It was fixed in 5-10 minutes without the electrical snake. An additional 10-15 minutes was spent trying to talk me into replacing the toilets in my house and replace my water heaters because they were sure to lead imminently. For that 5-10 minutes and advice, I was charged $167.50. I should have asked for their price as it was listed right under Mr. Rooter who charges half that. I got the name from someone who had used them and have called to let them know of how unhappy I was with this cost.

Joe A.

No call no show. They pushed back the time two hours the day before which I was OK with. I asked if I can get an estimate or ballpark idea of how much it would be to have a toilet replaced before someone came out. I did not receive a call and 30 minutes after the push-backed appointment time I ended up having to call them and cancel since nobody called to tell me they were running late or that they would not be able to give me an estimate without looking at the work.The person I spoke to on the phone was not very professional either and definitely had a tone of attitude. It's sad because I have used them many years ago and their service used to be good. I should've looked at the yelp reviews first.

Chris W.

We called Paul's Plumbing and Heating as new customers as we had something wrong with our AC unit. They came and fixed it that day. It was cheap and efficient and we were told how to keep the problem from happening in the future. I will be voiding my contract with Allen Heating and Air, who I KNOW would have charged hundreds to come diagnose the problem, and setting up a service contract with Paul's!

Rita W.

As good as it gets is right. I didn't have to sit through someone's trying sales pitch. They answered the call for an estimate, showed up on time and in 15 minutes I received an affordable quote. The installation process was amazing. We hardly knew they were there. In under 6 hours we had a new furnace and it purrs like a kitten. They also installed a new thermostat for free. I am a customer for life.

Mary Ellen B.

Paul's came to do a routine furnace inspection and we noticed a smell after he left. We had them back and they assured us there was no gas leak. The smell persisted and ultimately our exterminator expressed concern and suggested we call the gas company. Sure enough, a gas leak. Every time I hear about a gas explosion, I am reminded that it could have been us.