Paul The Plumber

Jonathan J.

***STAY AWAY FROM THESE CROOKS THEY WILL TAKE ADVANATGE OF FOLKS WHO DON'T SHOP AROUND AND OR JUST DON'T KNOW***

I'm in Manchester, NH-My central AC was no longer blowing cold air so I assumed there was a leak and the freon was gone. I called PTP and they sent a guy out for $99. I was greeted by Colin B who was very courteous and professional. He was here for 1 hour and refilled my AC with 3# of freon and said this should last a while but if not we can do a leak test using the nitrogen method which I got a quote on. It ran out within a month...

The refill of 3# of freon and 1 hour of labor cost me $868 dollars and that was with a $50 ""coupon"" discount. This included the $99 service fee just to come out. I called around after this and found out I got ripped off! All the other reputable company's I called we dam near half the cost for the same thing.

but wait there's more...

The estimate to do a leak test was the cherry on top. The estimate for the test was $2158 holy crook batman what a scam! I called around because this seemed like highway robbery and I was right. Other reputable company's with far better reviews were between $400-$500 to do a nitro test and even less for the dye test. Needless to say PTP will never get my business again or any friends or family if I can help it.

***STAY AWAY FROM THESE CROOKS THEY WILL TAKE ADVANATGE OF FOLKS WHO DON'T SHOP AROUND AND OR JUST DON'T KNOW***

Wish I read the reviews before making that call-my bad!

Oh and Taylor S don't waste your time or mine with your copy and paste response you're crooks!

David C.

Buyer beware!
So, I recently had a problem with a dishwasher. I wasn't sure if it was the dishwasher or the water intake line in the cellar as there was dripping coming from it
Having a good experience with Paul the Plumber in the past and still seeing positive reviews
I decided to use them again. Two nice gentlemen came out, Ryan and his apprentice Seth
Am I sorry for this decision
So, first of all there is a $99 fee to have them come out
And then while here, they present you with an estimate of $452 to diagnose the problem
Figuring what choice did I have I signed the agreement to go ahead
I showed them where the leak was, and then they asked to see the circuit breaker. They watched as I flicked all of the breakers on and off
They then went upstairs to look at the dishwasher
They removed the front panel and the saw there was a bad seal
I was then told it would be $518 to replace the water line
At this point I said thank you and ad them leave
They were here less than an hour of which may at best, a half hour was spent trying to diagnose the problem
I contacted and requested an itemized bill which they said they do not do. They have set prices by jobs! In any cases $452 seems to be an excessive rate for what they did to diagnose the problem, and I still don't know if the valve needs to be replaced or not!
They did say if I wanted to go ahead and replace the line it would only be an additional $66.
Still , $518 to relace a line also seems excessive
So a word to wise, make sure you ask specific questions regarding theirs costs before you have them come out
A disappointed customer!

Cheryl Q.

I cannot believe the price to replace a leaking kitchen faucet and aerator and air gap kit. Blows my mind that someone could charge this much money. No senior discount or military discount for and 86-year-old gentleman (not shown on the invoice). Insane that your company charges 1248.00 for a kitchen sink and sprayer with air gap kit! Terrible!

LA T.

Had Paul the Plumber come out to give a free estimate today. Very prompt and courteous on the phone and in person without a doubt. I simply needed a kitchen faucet replaced because I was unable to do it myself due to a recent hip injury. I was quoted a price of $1250 if I purchased the faucet from them that was of inferior quality than the one, I already had. I was told that if I purchased my own fixture (which I already had done for $139 at Lowes, same fixture as the previous faucet) they would install it for $620 WTF. For me a non-plumber I can do the job in under 30 minutes. Thanked them for the estimate and will never give Paul the Plumber an opportunity for any future plumbing business. Poor business model because the plumber (Ryan) who came out was very personable and I am sure quite capable of doing such a small job. To think, Paul the Plumbers are driving from job to job and quoting estimates that are 3X or 4X times more than the job is worth, I just don't see the value in time lost, vehicle wear and tear and potential lost income or poor customer relations. Maybe I'm wrong but the only way this business model works is if they price gouge a few unsuspecting people who are most likely in desperate need of a plumber. Sorry to be so harsh but you had a chance to expand your customer base but I guess your only interested in the quick buck. Hopefully this review will give others a valued perspective...............

Susan S.

I wish I had read the reviews on Yelp before I had Paul the Plumber repair my toilets. I was charged $1342 for replacing the insides of two toilet tanks. I am a senior citizen on a fixed income. I expect to pay for services but after calling two retired plumbers and showing them the invoice, I was informed that I was overcharged. I have asked for three times for an invoice that breaks down parts and labor. They refuse to send me one. The toilets are running when no one is using them so they are sending out a technician to see what the problem is. It is my hope that others read the reviews before using this business for their plumbing needs.

Todd D.

Be aware senior citizens!
My 80-year-old mother-in-law booked two service calls for her toilets: first was for a flapper replacement and second was for two toilet-fill valve replacements. Total cost was $1,344.00! When I called the Derry store manager, Susie , she couldn't have cared less. Looking up prices for parts, about $98.00 for high-end, and giving $200/hour wages, high-end, this should've cost her less than $500.00 outside of taxes. Asking for a simple answer on how this could have been billed as it was, no response outside that's what we charge. She did allow an approximate discount of $164.00 for items which should have been applied to the bill automatically, such as a senior citizen discount. We've not seen the refund.

Jayson M.

PtP preys on new home owners. They charged us $1,800 for 1 hour of labor to replace an expansion tank and back flow prevention valve, under $200 in parts.
More recently, they told us we needed a new boiler stating that the Carbon Monoxide levels were too high. The salesman arrived 2 hours later to sell us on mini-splits and a high efficiency boiler even tho I was clear that I either wanted to fix the existing boiler, or replace it with a standard efficiency boiler.

The very next day (today) I had a second opinion from another plumber who fixed the existing issue at a nominal cost, and altered the exhaust to allow for proper flow. I will never use PtP again and I advise that others steer clear of this predatory company.

Edit: a CO/smoke detector was installed in that room and there has been nothing but silence...

Arthur M.

I was referred to PTP by long time friend who has been a client with PTP for decades an was very satisfied with service they provided for his primary and rental properties.

The initial visiting Technician was very professional and explained problem an actions needed to correct etc. He cleaned his area upon completing repairs. He introduced the service contract for annual preventive maintenance on my boiler (Laars 101) system.

My 1st scheduled preventive maintenance check was scheduled for Late 11/23. Tech arrived completed maintenance and stated all was well. I later in the evening upon returning from work noticed no hot water check boiler, found panels were left off and boiler was in alarm/fault. I replaced panels and reset boiler. Noticed that the interior of boiler was not vacuumed or cleaned this was a preventive maintenance call.

The following days the boiler continued to have issues going off line (failed ignitor).. I called PTP and they sent another tech to assist on 12/08/23.
This tech was very hesitant to perform any extensive Trouble shooting of the failures, He removed the Ignitor and notice that a broken screw that mounted the ignitor to the boiler. He applied a gasket sealant to create a seal on the missing/broken screw side of the ignitor mounting. However, in doing so he applied this gasket material on to the ignitor rod, wiped and re-installed. I question that move and stated that rod should be free of any grease or sealant matter.

He made a few phone calls and then stated that PTP will no longer support this equipment and packed his gear and advised that a Project Manager will contact me regarding next steps. Okay, its early DECEMBER in New Hampshire, Lets get this problem resolved. He packed up and departed fast in which he came.

My Boiler was left in LIMP mode requiring resets every couple of days. I was being patient awaiting a call from this Program Manager? 2 weeks, 3weeks. The HECK with this I contacted a Private Contractor referred from family members (Hvac/boiler MA Licensed tech).

Contractor arrived evaluated and suggested replacement of boiler long story short. presented 3 options with plan of attack. He provided us with portable heating units for living spaces and then installed an electric water heater so we could shower and have Hot Water and HEAT during new install, Now that is customer service!! Take note (Paul The Plumber)!

I have discontinued my maintenance contract with PTP, I only gave them a 1 star because this app required a rating, but They S*CK!!!!!!

Who ever is the owner of this PTP should read and take action on these VERY LOW ratings given from your clients, I done with you..

Jimmy M.

Stay away from this company. His prices are outrageous. He charges 4 to 5 times the average cost of items like faucets etc. He's a crook!

Chris F.

To much to write out about my situation but in short, I was left without being able to use my drains due to an issues that was made worse by their tech and the way it was handled. This is what I learned from this whole experience with Paul the Plumber. When you search a company on the net the top companies that pop up are the companies that pay to play. Meaning they pay for their name to be at the top of that list which means YOU pay for their name to be at the top of their list. Most of the time these companies are franchise companies that are all about making money and don't care what happens to you. It's just a get in, get paid, and get out. If you run into an issue they don't care or try to help. Don't get sold on fancy tech notifications, sold a bag of goods as why they charge so much because they have ""experienced techs"" or fully stocked trucks. Usually talk to your neighbors or social medial sites for reputable companies in your area. As an owner of a small electrical contracting company, I ALWAYS put my customers needs first. If ever there was an issue on the job, I would never leave a customer's house without temping out the issue to get them by for the night or day or whatever. To me, this is what you get from a smaller company and not one with fancy trucks, iPads, etc. Do extensive research about a company on the net first. Paul the Plumbers reviews seemed good on Google but not on Yelp. I didn't double check there just used Google reviews. My mistake. Now I am out thousands of dollars, without use of water with a family for a week or so two weeks before Christmas. My final comments are that I'm sure I will generate a response on here from this company. Maybe telling you I was rude, or I should have called the office or something along those lines. I can assure you I was not. By the end of the night when they were packing up and leaving, again left without being able to use my drains, I definitely was upset and angry at the situation and how it was handled, but never towards the employees. If you read other comments on your own about this company, you will find there are people complaining about price and Paul the Plumbers canned response is all the same. ""We charge so much because for a lot of factors like experienced people, fully stocked trucks etc."" Again, they are a large firm that only cares about making money and not their customers. This was simply my experience (in which I would never use this company again) and you are free to make your own choices.