Paul The Plumber

Jerry F.

I would not recommend this company. The plumber did minimal work and the charge was $1000+. Called other plumbers, after the work was finished, and the cost would have been half the price. Called Paul the Plumber and spoke with Susan. I questioned the invoice and asked for an itemized bill. She repeatedly said it was a flat rate, but would not give me the rate. It's too bad I didn't read the reviews before calling them.

Kristine E.

Loved that they showed up in masks! The men were very professional and polite and did the work as fast and efficient as they could. I highly recommend this company!

David A.

This company is very professional. Answered my message fast and and responded very fast to get to my property. Don is very professional and did a amazing job fixing my broken pipe etc great job I definitely recommend this company and will definitely call them in the future. Thank you

Amy H.

The plumber showed up on time, and was very friendly and well mannered.
He was honest and got the job done.

Nochette B.

The two techs who came were both very professional and definitely knew their stuff. I took off the water closet off prior to their arrival to assess the situation. Being a DIY guy I was fairly confident that I could change the flange myself. Unfortunately, I dropped a screwdriver down the pipe and had no other alternative then to call the business. On the good side, they got to my home under an hour to tackle the job after my call. The job involved cutting and replacing the PVC pipe in the basement to remove the screwdriver. The other part of the job involved installing a new flange, re-hooking and putting in place the water closet I had removed. The guys worked here for about an hour. I give the company One Star regarding the cost of the service. The charge was $800. The wife and I almost had a heart attack. To his credit, Mike did give us a break from $800 to $700. However, for people on a fixed income the service is way too pricey - considering it was one hour of work. I will not use this company again for any future plumbing needs. I just can't afford them.

A C.

Called to get quote for installation of new washer and gas dryer. They said they couldn't give quotes, estimates, or even a ballpark figure over the phone, that a plumber would give me an estimate onsite. I had called about 6 other places that had no problems giving me a quote on the phone. I had PTP come out anyway. Two guys showed up and spent about 5-10 minutes in laundry room. They proceeded to give me an estimate - $1300! All the hookups are already there, just needed a propane conversion for the dryer. Every other plumbing company had quoted $200-$350. I thought the PTP guys had to be joking, but apparently they were serious and even emailed me the quote after I laughed them out the door. Got another plumbing company and took them 30 minutes from start to finish, including unpacking the machines! Cost was $250. Hard to imagine how this company gets such high reviews on Google after I've personally experienced what I can only call an attempted scam!

Geoffrey H.

Sunday morning I finally realized - we have no hot water! After a little analysis, I determined a hot water pipe had burst under the house. I have a dirt crawl space under my 64 year old house, where just about everything exists from old plumbing and electrical projects. Last time I was down there some of the insulation had fallen from the floor joists. When I opened the door this time, 60% of the insulation had fallen, water was dripping from everywhere - the several hours of hot water leakage had steam bathed the whole space! I've done most every residential plumbing project there is over the last 40 years, but this I thought would be too dirty, not to mention muddy.
So I called the first recommended plumber. They were scheduling 10 days out. I continued to call, finding 4 days out, then 2 days from Paul's , so I booked them to stop by, which is $79 now. The space had dried out some in the 3 days since turning off the hot water, but there were cobwebs galore, hanging insulation still dripping, a dirt floor with only 16"" from ground to joists, and electrical lines, drainage lines and even a gas line to negotiate on the way in - I knew it would not be pleasant. I expected to pay another $100-200 for that inconvenience, hoping for an overall bill of $300-400 total.
When the technicians arrived (apparently an experienced employee and a newbie he was training), the newbie was not wearing a mask. The experienced technician went in after the newbie attempted to. After turning the hot water on and off a number of times for them, the experienced tech told me there were two leaks a couple feet apart. The cost would be $700. I asked, ""How long will it take""? ""About an hour"", he said. $700 an hour? I thought, wow I should start my own practice! I sent them home for $79.
I went in after they left. I doubt he ever saw the real leak. After entering another 3 feet deeper into the crawlspace than the tech's did, I could finally see the hidden leak. A vertical section of pipe had never been inserted properly into a coupling - only about 1/16"" deep. It burst and was completely separated from the kitchen sink hot water line. I repaired the issue in about one hour, with a 79 cent coupling I had on hand. Admittedly, I spent another hour getting ready and getting more tools, and then taking a shower washing the dirt out of my hair. But that was worth saving $700. Also, admittedly I do have another very small insignificant leak, that drips less than one cup a day, a slightly more involved repair, but in a slightly easier space. So I will give Pauls' a nod here - there WERE two leaks. From my calculations, one was 65,000 times bigger than the other...
It should be noted that the technicians were both pleasant, and I'm sure both techs would excel under normal conditions; this was NOT a simple, eye-level repair in a dry cement floored basement. However, I did not see the need to pay $500 more for a repair that was not that difficult or involved.

Corinne D.

I had a garbage disposal that was leaking. I called Paul the Plumber and he came reasonably quick. I had to pay an initial fee of $79. He emailed me an estimate: $675. I was shocked. A new disposal costs around $120. It takes max 1 1/2 hour. So I called them and asked what they charged per hour. They told me they didn't charge per hour, only per job. I asked her that they are charging $500 per hour and if she thought that was reasonable. She asked me if I wanted to file a complaint, I said yes and she hung up. I get that their slogan is "" Service with a smile"", they must be laughing at every poor customer who falls for this. I called another plumber and he charges $ 80.

Brenda M.

We had a water heater leak. They responded in a timely manner however their one line quote was very high. We questioned the seeming quite high and were informed they only give fixed rate quotes. They called the next day to say they would reduce the quote by 10%. We got another quote from a well established Derry plumber which was right at 25% or $1500 lower than Paul's initial quote. WATCH OUT - CHECK AROUND before you accept a quote from Paul the Plumber!!! We saved $1500 by getting a second quote.

Jim P.

I couldn't believe they quoted a new boiler installation 3X two other bids from reputable companies and comparable boiler. Very disappointing they would try and take advantage. I will never trust or use again. A $12,000 difference in price!!! Beware.