Paul The Plumber

R W.

This company is unscrupulous and they prey on elderly people. They recently completed light plumbing work for my parents (+80 years old). The Technician replaced a simple PVC configuration under a kitchen sink and replaced a bathroom faucet (with a bottom of the line Delta model). The total bill for this project was +$1,200 and the Technician was at the home for less than 75 minutes. They charged +$500 for the Delta faucet, as noted, it was probably the ""starter home"" model. By the way, if the Technician tries to sell you the $12.50/month plumbing agreement, don't go for it because it is a joke. Read the benefits of the program and you will understand why... I am ripping mad about this company and the best way to address their business practices is through social medial. My message to the owner, try building a reputable business through hard work and not scamming your customers.

Richard C.

They charged me $475 for about 20 minutes of work, including a small washer and a small plastic cap they had in the truck. If you figure per hour they charge $1,425 per hour. I wish I made that kind of money.

Don't go there!

Patrick M.

Absolutely disgusted with this company. My 80 year old neighbors got here from their FL winter home and a day later their Indirect hot water heater went. They called ""Paul the Plumber"" to get it fixed. They were quoted $5,500.00! With no breakdown in costs. They were told they were going to get the top of the line heater. Not knowing any better and not being able to get a hold of me first they agreed and went with the install. They have an easy access basement with straight forward copper plumbing. Nothing tricky to this install. After the install, the technicians told them they were able to get it down to $4995.00 because they had a part they removed that they could reuse on another job. What component I have no idea.
They had me over after the job was done and showed me the invoice. She said, ""I think I got taken."" I agreed. After 5 calls to the office I finally got a hold of someone. They were repeatedly calling the home owner in lieu of calling me back. The office manager stated 'they agreed to the price before the work started."" As if this justifies ripping them off. She said this several times even though I was clearly tell her about the $2,000 over charge. She was not even denying it, just telling me my neighbors agreed to the price. As you can see on their invoicing there are several places to sign so they make sure they can get you. Also notice that they did not itemize anything and the ""top of the line"" heater only has a two-year warranty. The manager told me several times ""I do not even need to speak to you.""
The other pic is from a reputable plumber that installed the same size, same type, same plumbing indirect heater as theirs. Mine even needed changing the location of the feed and out lines and has a LIFETIME warranty. So I would say that I was right, they took this 80 year old couple or over $2,000 and really did not care. Totally called them on it. They could have reviewed it and refunded some of the money but they just did not care.

James D.

They were going to charge my daughter $2100 to fix (not replace) two leaky toilets and change the kitchen fixture. Would not give an itemized bill. She and I replaced the toilets ourselves for under $300, new faucet for $75, and got some bonding time while doing it. Just stay away from these guys.

Brandie A.

This company came to my house to repair a flapper. I was still having the same issue with my toilet running they came back to my house, the same day and ""fixed it"". Just over a year later my toilet again started running. After U tubing ;problems with why my flapper was broken it was noticed the two little prongs that hold the flapper on one of them was broken that's why the flapper would not stay on. Instead of repairing the prongs or the piece that has the prongs they put putty on an additional piece and mounted it to the bottom of my toilet . The putty obviously began leaking over time . They should've fix the problem right the first time ! I have to now call someone to repair route cause of the problem. Paul the plumber Completely did a hack job

Mary Jane G.

I have used this company on more than one occasion. The first few times I was impressed. Today I had a a shower head and kitchen faucet installed. The two technicians were here for thirty five minutes. The shower head took ten minutes. This cost $590.00.
They didn't put my shower caddy back on and I can't unless I remove new shower head. I was shocked at price.

Krista C.

Quick friendly service. Was able to identify the issue without overcharging, contractor came to remove the ceiling to fix/ examine water damage and the plumber was 100% correct with his assumption (shower leak not pipe). Will definitely call again for other projects.

Jerry F.

I would not recommend this company. The plumber did minimal work and the charge was $1000+. Called other plumbers, after the work was finished, and the cost would have been half the price. Called Paul the Plumber and spoke with Susan. I questioned the invoice and asked for an itemized bill. She repeatedly said it was a flat rate, but would not give me the rate. It's too bad I didn't read the reviews before calling them.

Kristine E.

Loved that they showed up in masks! The men were very professional and polite and did the work as fast and efficient as they could. I highly recommend this company!

David A.

This company is very professional. Answered my message fast and and responded very fast to get to my property. Don is very professional and did a amazing job fixing my broken pipe etc great job I definitely recommend this company and will definitely call them in the future. Thank you