Paul C Hayden Jr & Sons Plumbing & Heating

Bog S.

These guys are really great, when they called me back shortly after calling them, they ran me through some trouble shooting with our water heater, once that didn't work they came out the next day and found a broken part on it they fixed right there, they could have easily scammed me with a new water heater since ours was 16 years old, but they said they don't go bad that fast, and it was just the one broken part, really amazing honest guys!

Kevin S.

Spoke to Paul on the phone to schedule the job. He was very nice and up front about how they charged their hourly rate (which includes travel time). Scheduled the job for a Monday but knew I needed service sooner rather than later. Called me on Thursday and said they had an opening sooner and was able to help out. Was very pleased that they remembered to call when a slot opened in their schedule. Tommy and his nephew came out. They diagnosed the problem (water softener) and were able to service the unit and train me on how to maintain it. Was glad they were honest about it all and didn't try to sell me a new unit. Then they went through my whole house and knocked out a few other things that I didn't even think of but turned out I needed. Even scrubbed the iron stains off a toilet. With contractors, I'm always suspicious that they're trying to upsell etc. Never once felt that way with them. Customer for life.

Ustanker74 M.

Had a septic drain field installed and needed a plumber to move plumbing about a foot higher in basement. took 31/2 hours and billed me $1600!!!
Stay away from this rip off.

Irene S.

Responsive and got the job done. We had a hard time getting someone to clean the septic tank and returning our calls. Hayden came highly recommended and were easy to reach. Thank you!

Dennis D.

These are the ""real' plumbing professionals.

They completely understand all types and aspects of plumbing. They let you know what has to be done before the job. They do the job right the first time and not two or three call backs. I have seen them do work in my community for many years now and they are the only plumber that I would refer to our members. They coordinate with us for water shutoffs and always can be relied on to communicate what is going on.

Dennis DiBello, Superintendent - Beaches Water Co-op, St. Leonard Maryland

Tinelle W.

They did great work, once I was able to get ahold of them.

I needed the main backflow preventer replaced on my yard irrigation system. The work needed to be performed by a certified backflow plumber. Hayden was able to do it. My issue is with the customer experience.

I called the main number and spoke to a lady who was unable to provide me a quote for the service. She said I had to speak directly to Paul. He promised to promptly give me a quote. I did not hear from him. Instead, I had to contact him 2 more times to get him to send someone out for the visit.

They need a better ""front of the house."" The person who answers the phone should be able to give me a better answer than, ""you need to talk to Mr. Hayden.""

Va L.

The good: this is a family-owned business. They are friendly, very very courteous, and explain things well. They are very upfront about what the service would cost and their weekend rates (time and half) and that they charge for travel time. Very informative and very courteous. As a small business, they seem to have the business side running smoothly. They came when called, they were prompt, they were communicative.
The bad: Had them trouble-shoot a water pressure problem which they were not equipped to solve. I appreciated the diagnosis and trouble-shooting. I used the information to call a well pump service plumber that did handle that problem. Paul Hayden expressed the opinion to me that I needed a new well to solve the problem and said several times that he was not affiliated with any other company. But after Paul's service, I began receiving unsolicited calls from well digging services and planners. Someone gave out my contact information to well digging services and indicated to them that I needed a new well.

Dara Orkand A.

Helped us diagnose the problem over the phone, after our attempt to snake the drain produced no results. Turned out to be the septic. Sent someone right over, cleaned the large septic that was well overdue. Even discounted the price a little for us. I highly recommend them.

T C.

Had work performed (minor things) that were done well but they were very, very expensive. Tried to schedule another service (not emergency, but desired service) and it took months to get a response to schedule. When I finally got an estimate it was ridiculous. The cost of the part to be installed was several hundred dollars, and the estimate was over $3K. When I asked to explain the quote, they were evasive and upset about not just continuing with the work. It broke down to a huge amount of money per hour for the labor. They may do good work, but the cost was not even reasonable.

Bob V.

Sons were extremely polite and professional.
Work was done well.
Came in muddy shoes and was charged $270 for an hour of labor.