Paul C Hayden Jr & Sons Plumbing & Heating

Dennis D.

These are the ""real' plumbing professionals.

They completely understand all types and aspects of plumbing. They let you know what has to be done before the job. They do the job right the first time and not two or three call backs. I have seen them do work in my community for many years now and they are the only plumber that I would refer to our members. They coordinate with us for water shutoffs and always can be relied on to communicate what is going on.

Dennis DiBello, Superintendent - Beaches Water Co-op, St. Leonard Maryland

Tinelle W.

They did great work, once I was able to get ahold of them.

I needed the main backflow preventer replaced on my yard irrigation system. The work needed to be performed by a certified backflow plumber. Hayden was able to do it. My issue is with the customer experience.

I called the main number and spoke to a lady who was unable to provide me a quote for the service. She said I had to speak directly to Paul. He promised to promptly give me a quote. I did not hear from him. Instead, I had to contact him 2 more times to get him to send someone out for the visit.

They need a better ""front of the house."" The person who answers the phone should be able to give me a better answer than, ""you need to talk to Mr. Hayden.""

Va L.

The good: this is a family-owned business. They are friendly, very very courteous, and explain things well. They are very upfront about what the service would cost and their weekend rates (time and half) and that they charge for travel time. Very informative and very courteous. As a small business, they seem to have the business side running smoothly. They came when called, they were prompt, they were communicative.
The bad: Had them trouble-shoot a water pressure problem which they were not equipped to solve. I appreciated the diagnosis and trouble-shooting. I used the information to call a well pump service plumber that did handle that problem. Paul Hayden expressed the opinion to me that I needed a new well to solve the problem and said several times that he was not affiliated with any other company. But after Paul's service, I began receiving unsolicited calls from well digging services and planners. Someone gave out my contact information to well digging services and indicated to them that I needed a new well.

Dara Orkand A.

Helped us diagnose the problem over the phone, after our attempt to snake the drain produced no results. Turned out to be the septic. Sent someone right over, cleaned the large septic that was well overdue. Even discounted the price a little for us. I highly recommend them.

T C.

Had work performed (minor things) that were done well but they were very, very expensive. Tried to schedule another service (not emergency, but desired service) and it took months to get a response to schedule. When I finally got an estimate it was ridiculous. The cost of the part to be installed was several hundred dollars, and the estimate was over $3K. When I asked to explain the quote, they were evasive and upset about not just continuing with the work. It broke down to a huge amount of money per hour for the labor. They may do good work, but the cost was not even reasonable.

Bob V.

Sons were extremely polite and professional.
Work was done well.
Came in muddy shoes and was charged $270 for an hour of labor.

Denise B.

This family owned business is one of the best businesses I've ever dealt with . Their honesty , integrity , empathy and professionalism , coupled with their work ethic should be celebrated! Remarkable ! They should be proud of their family name!

Michelle W.

This company is Amazing!

Moving to Calvert County we never had to deal with Wells and Septic Systems ect. We have really hard water that ruined our Element within the first year we had our home built. These professionals came and installed a water softener and Water treatment system. We have no complaints only good things to say. The Father is a kind and friendly guy who will take the time to answer all questions and explain whatever it is we ask.

We will be lifelong customers and I give all high ratings!

Eleanor C.

I could speak volumes about Paul Hayden's family and their company...
Over the snap of freezing cold weather we just had, a pipe broke in several places at my 90 year old Mother's house and I called plumbers for an hour and the only one that responded to my message was Paul's company. They were at our house within an hour of our call.
The service men were very knowledgeable & professional to say the least!
I can't thank them enough!
Lea from Cove Pt, Lusby,MD

Karen P.

Excellent service! I had several issues with stoppages and water pressure that needed to be fixed. Tommy was able to fix every issue, and even fixed the faucet I had taken apart due to sediment build up after a well pipe issue. They were even a bit earlier than expected, and called to let me know when they were on the way. This is a family owned business, very courteous and do great work, and I will definitely use them again.