Patterson Plumbing & Heating

Larry T.

Insanely overpriced. $7000 to run 35 feet of gas line through my attic? Went with another licensed plumber, and got the job done for 1400$
Will never call Patterson again.

Gene T.

I had my AC unit not work after we had a power surge or transformer in the neighborhood pop, had PP&H come out had Robert look at my problem, and come to find out, a simple fuse was the issue, a simple fix , thank you Robert. good local company. Recommended

Winston W.

My rating was based on the cost of the service.  $1500+ to unclog drains!  10 years ago, I paid $125 for a much larger house.  I understand that today it is much more difficult to find competent help and I don't expect to pay only $125.  These days your business is not only one taking advantage of people.  Some businesses like my auto repair services are not taking advantage of the current economic situation.  In the future, I will wait until I can find fair competent help.

Robin H.

It's real hard to find quality work and professionalism in this area. I was so impressed with Mike and Cody. Not only will we be using Patterson for future plumbing jobs, I'll use them for hvac as well.

Christy C.

Well its been over a year since they installed some equipment for my elderly moms house. They have now been in contact with her and the free inspection will be handled. Will let you know how it goes.

Lars S.

I read other reviews that said Patterson Plumbing & Heating were great, so I guess that's from people who received service. I wasn't so lucky.

I set up an appointment to get an estimate for a furnace replacement. Theresa set me up for Thursday, August 19th. You'll note the lack of a time. They don't do appointment times, they expect you to spend your whole day near the house, by the phone for when they might call.

Well, I need a furnace so I sucked it up. Then on Tuesday the 17th I got a call from Theresa informing me that I could get the first appointment the next morning. I happily agreed. She told me to expect a call between 8:00 and 8:30am when the technician would be dispatched.

By 9am Wednesday, I had nothing, so I called. Jennifer informed me that the technician had an out-of-town appointment. That is, they bumped me. They didn't inform me that they bumped me, they just did it. She couldn't tell me when I might hope to get my estimate. Well, I had plans later and couldn't sit around the house all day waiting for a visit, so I asked to get my original appointment back for the next day.

Here I am writing to you on that day. I've put everything on hold to wait for Patterson to deign to award me the blessed privilege of spending thousands of dollars with them. Jennifer called at 3:40pm to tell me that the technician wouldn't be able to make it out to me. I waited all day for this, their second lie. I told her that the experience had been so miserable that I don't want to do business with them.

The kicker is that while I was waiting, I called Royal to setup an appointment for an estimate. A nice woman named Sarah set me up for 10AM tomorrow.

Maybe you think that's an unfair comparison. Well, when I asked Fesmire for an estimate, he gave me an appointment within two days at a specific time. When I had R. Buck out here, they gave me a one-hour window and showed up in the middle of it. They treat their customers a whole lot better than Patterson does.

The technicians at Patterson may be amazing, but you'll have to suffer the disdain and lies of the front office staffers like Theresa and Jennifer to get access to them. Good luck with that.

M S.

Based in Pueblo but can't drive a few miles to service our home I guess they are set with a 5 mile radius for a service area.

Rod F.

They took care of a problem that we have been dealing with for over a month. Our second bathroom toilet was stopped up, the first plumber we called came out one week later and told us we needed a new toilet, would call us back, never heard from them, second plumber said they would call us back, didn't hear from them in over a week! Caller Paterson plumbing on Monday and got an appointment on Wednesday. They arrived early, took care of the problem. Very professional and friendly. Ended up I didn't need a new toilet! They had already installed the new toilet only to find out there was a plug further down the line! They offered to replace the old toilet and just charge the snaking, I opted for keeping the new toilet, I was only charged for the original estimate for the new toilet! Great service and genuine care for their customers!!! They have a new, loyal, customer!!!

I Don't Want A.

We called this company for an emergency because their landing page says things like ""Walsenburg plumbing, drain cleaning & water heater repair, replacement & installation services"" and ""Your Walsenburg plumbers."" They most certainly are not. We called them and it turns out they're in Pueblo and they wanted $400 just to come down to Walsenburg. This isn't the first time we've encountered crafts people who think they can take advantage of people in this small town but implying on the landing page of their website that they're in Walsenburg when they are not is dishonest. If they're dishonest in this way, I can only imagine how dishonest they are in others. Be wary.

Herio R.

They were the only plumbing company that not only answered their phone at 2am for emergency sewer problems, but actually showed up. Derek was very helpful and understanding of our situation and helped resolve our issue. He wore protective equipment and answered all my questions. I'm so thankful for them showing up regardless of the time and ensuring customer satisfaction!!!