Patrick Riley | Isley's Cooling, Heating, Plumbing, & Electrical

C H.

Very Overpriced!
During the yearly AC check the tech recommended an AC hard Start kit due to the age of the system and the start up load on the compressor. I agreed and was happy with the results.
The tech was very nice and polite and explained the recommendation. He showed me the amp load when starting the compressor and it was at max load rating (20 yr old system).
The installation took at most 20 mins and the results were as expected. The load on the compressor was almost half.
The charge for this was 462.00 (VIP Price).
I thought this was a little high for 20 mins of work and did some further research.
Then I saw this:
https://www.centralairconditionerprice.com/repair-costs/
Part cost 45 - 75
Labor 1hr
Average cost for an AC Hard Start Kit - Installed 100 - 195
SO... doing the math a 400% part increase and 1 hr labor at 150.00 for 20 mins of work.
So much for VIP discount!

Cara K.

Had them come out to do my annual plumbing and water heater flush. I had an 8 to 12 window and they showed up promptly at 8, calling beforehand to let me know they were on their way. Ron and Gilbert were very professional and thorough. I needed to have my water tank replaced (ive had it for 12 yrs) and they did same day. I'm not sure why so many negative reviews as this is my 2nd time doing business with them and both times I've had very pleasant experiences. One for my AC and this time for my Plumbing. I will be using them again! And again a super shout out to Ron & Gilbert!

Nancy L.

This is an update for my last review. They had to come to our hone several times. However they ended up finding what seems to be the issue. they did refund a portion of what was paid. I appreciate them giving the refund. It does show that they were willing to come out til they found what the problem was. Patrick Riley does seem to care about their customers. Thank you guys for resolving the problem.

Jerri W.

Nope. Paid their fee to have someone out. The tech, Brian, said replace coil at $6,000 or new unit at $10,000. He left me in my hot house. Next day Got a second opinion from a good company. Did a check for leaks and 2 lbs of Freon and we're nice and cool. $240.00. Pays to shop around!

Todd K.

Is this place under different management? I originally used this company because of an excellent rating..... But now I'm getting horrible customer service, and no response whatsoever for an emergency problem. I came back to Yelp, and now I see so many recent one-star reviews..... This is alarming.

Tyler L.

UPDATE: So Patrick Riley did come through and the A/C is up and running just fine. They found some wires touching metal on the outside A/C unit that was done from their previous tech. But they corrected it and gave us the refund from the previous service like they promised. So in the end, they did come through and we truly appreciate it.


We have had Patrick Riley come out 3 times for the same issue. There was a short somewhere in the A/C system that would make it so the A/C wouldn't turn on. Last time they were here about two weeks ago, they charged me over $400 to ""Fix"" the short they said they found. Well it worked for about 2 weeks and wouldn't you know it, once again the A/C won't turn on. I mean this will be the 4th time they have come out to fix the same thing! So including each time they have been here to attempt to fix it, I have been charged over $700 for something they can't seem to fix! UNACCEPTABLE! Waiting for a call back from them to figure out when they can come out. How much will it take for them to fix it correctly!?

Shelly M.

I had a repairman at my house today to check our units. They are both older units and we were aware that there were a few problems. We were not aware of everything that was pointed out to us. We were not sure if we wanted to just fix our units for now or replace our units completely, it's a big decision. The pressure sale was on to do something today. When we decided not to act today and think about it there was irritation in My repairmans demeanor. On top of that I'm not sure how it happened but my vents have been blowing out insulation all over my house since he was here, I've never had that happen before with any other company that has been to my house. I'm very disappointed. When we decide to do something with our units it won't be with Patrick Riley.

Will B.

Do yourself a favor and shop around. Patrick Riley is incredibly over priced. They gave me a quote on what needed to be done. They were $700 higher than what is reasonable and customary. I asked why they were so high priced and their answer was because ""we stand behind our work."" There are several other reputable AC companies out there. Due your due diligence and dont use this high priced company

Be S.

Beware of the Sale-person name FRANK WHO WE DEALED with. He was rude and aggressive, did not represent a good working relationship. He was not reliable, promises without keeping it or follow through. If you get him, turn him away, then call back to get someone else, this guy name FREDDY is not bad, seems better. But no FRANK, bad taste in my mouth. He also can give you a very unreasonable quote and if you discuss pricing that when he got all uptight, your hard earned $ got to to discuss fair price, PATRICK RILEY, our first time hiring company. Will think twice the next time around.

Hainy S.

My AC Unit was improperly installed which caused my roof decking to sag inside my roof. I had called Patrick Riley Company to inform them of the problem and to see if they could come and fix it which they did. I would have given them a 5 star except for the fact that the roofer they assigned to fix the area of my roof that was affected by the AC unit, did a horrible job and the amount of work and hours that was done was not worth the money that was paid. My only suggestion would be to assign professionals who can go out and does work that reflect the kind of company Mr. Riley has and not someone who does a horrible job. Other than my bad experience with the roofer, I can honestly say that Mr. Patrick Riley and his crew care about their customers.