Paso Robles Heating and Air

John B.

Steve from came out on Friday to check out our heater issues and fixed us up right away! Awesome work the heater runs better than ever and it's REALLY OLD! I would recommend Paso Heating and Air with 10 stars if I could!!

B M.

This experience was great from beginning to end. The receptionist was helpful and professional on the phone. Danny was amazing from beginning to end. Our air is working and he went above and beyond to go the extra mile. Thank you so much. I will definitely recommend and use again.

Kauphy S.

It started with my my thermostat (still under warranty) completely dying, and Lennox referred me to this company as the only authorized service for their brand in the area. (I refused to call the company who sold and installed this furnace for me because they are well-known crooks in the area, but who initially came out from Costco several years ago, took me to the cleaners, and had so much trouble installing the system and getting it to work.) I called on a Saturday thinking to leave a message and was surprised to get a person answer and tell me they would send someone out that afternoon. (Nobody said I'd be paying overtime for this service call until the guy had me sign to pay him when he left.) He verified that he had to order a new thermostat and come back later to install it. When he finally came (late) to install it, he left after doing so, saying the system was now working. But, of course, it wasn't. When he came back out to look at it again, ""coincidentally"" a circuit board on the furnace exploded ""right before his eyes"" and I now had another part (under warranty) to pay for and more service calls. On his 4th visit, he arrived late again, and just as I was leaving the house for a short errand, and he asked if he could just go ahead and fix it while I was gone and it would be closer to done when I got back. I jokingly said, ""Sure. Just don't steal anything from me."" When I arrived back home, he was gone and it wasn't fixed. The company told me that they have a policy that they won't let their people enter a home to work when the owner isn't physically there. (I would note that I was never given an estimate for any charges levied prior to my being charged after the work was done, and felt I had to pay whatever they charged me, as I had no other recourse to a qualified Lennox repair company according to Lennox.)

We now had to wait another week (going on a month now, where before the furnace was heating my house to 85 degrees and not turning off, I now needed the A/C to turn on because the weather had changed, and I had no thermostat to turn it on). On his 5th visit, the tech actually arrived in a timely fashion, with a partner whom I never met, but who played with my puppy at the company truck and walked around the back of the house a couple times and spoke with the tech out back. Just to prove a point, though, they burglarized my home while I was sitting right in my kitchen waiting and waiting for my thermostat and furnace to be repaired, and stole every piece of jewelry (costume, broken, valuable or otherwise) from my bedroom, using the bedroom door at the back of the house for entrance, and leaving doors and drawers open to make sure I knew what they'd done.

After I'd forked over my credit card for another charge for ""something,"" and signed a couple places on his iPad not knowing what I was signing for (copies to be emailed to me later), I asked the tech if this was his last visit and I'd never have to see him again, and he said it was. And asked if he'd left all the lights off and the doors closed to the upstairs (where the furnace is located), and he assured me he had.

After they left, I found all the doors to and in the upstairs open, as well as closet doors and a drawer, to show me that the entire upstairs had been searched for some supposed valuables up there. I have no doubt that my social security number was taken from papers up there, if they had any use for it. I also noted that his partner had been going through their haul in the company truck while waiting for the tech to drive them away and found some things they didn't want and just threw them out of the truck where it was parked before they left.

The next morning, I found my entire purse had been stolen from the kitchen while I was asleep. Cash, I.D., insurance cards, bank cards, credit cards, keys, etc., all gone.

I would suggest if you are foolish enough to hire this company, you have an armed sheriff's deputy ready to tail every person who drives up in one of their company trucks, up and down your stairs, back and forth to the truck, and all around your house. Especially if you are a disabled senior citizen who lives alone. I truly believe your are not physically safe with people like that coming into your home. And I would say that this company does not reflect the caliber of business we have come to expect in the North County. Or maybe it's just all heating & air companies in the North County can't be trusted?

Craig C.

I'm very disappointed in Paso Robles Heating and Air. I called them last week to get an estimate on replacing my HVAC. I work night shift so we set up an appointment for Friday at 2:00pm. I woke up early from working the night before and waited. No one showed up nor bothered to call. Poor customer service!!! Guess I'll take my business elsewhere.

AJ S.

We had an issue with troubleshooting our heater and the misdiagnosis of what the tech thought was the problem.
Five phone calls later and after learning that the tech had no notes of the visit, we finally got a second appointment.
I spoke with the service manager about my frustration..... HE COULD NOT HAVE CARED LESS! What a jerk!!
A total mess except for the receptionist.... she was great and always did her best to help.
Trust me, a follow up is in the works.

Anita R.

I'm glad to see that some people have received good results from PRH&A because my experience was not so good. It's left a bad taste in my mouth for Costco, teaming up with a company that inflates their pricing because of the rebate offering. I tried to work with PRH&A to change out my 20+ year old system, they came out a couple times to evaluate my system and needs, and then completely halted communication. I called and emailed and received one response from John that they ""hadn't given up on me"", but again, one more ""less than truthful"" response. I was excited and ready to do additional business with PRH&A because they did a good job on a repair a couple years ago. But they've proven to be very unprofessional in their communication and follow-up.

Thanks to PRH&A I found a great local company that treats their customers with respect, follows up on communication, uses top of the line materials, completes a perfectly done job in a timely manner and for a reasonable price.

Stephanie J.

Amazing response time and service. I've been experiencing cooling issues in my small business for months and the system went kaput today. They were able to get a team onsite within two hours and they stayed late for the time it took to tear apart, clean, and repair system so I wouldn't suffer any more loss of business by being closed for repairs. It took considerable investigating, crawling in a hot attic and on a roof on a hot day. Danny and Steven were awesome. I'm so glad I called them.

Joel O.

We found Paso Robles Heating and Air through Costco. I almost ignored them since I wasn't especially excited by Lennox as a brand (expensive and proprietary) but decided one more quote couldn't hurt (I ended up with quotes from four local businesses). PRHA ended up being very competitive on price. We also got an additional discount through Costco. Perhaps most importantly, the salesperson was prompt and followed through (despite some communication breakdowns because of a bad email address). The installation crew was polite, professional, and got the job done in a timely manner. The new HVAC system is up and running.

I watched much of the installation process and poked around after to double check, and I was impressed PRHA took many of the small steps that other bidders had suggested were so important (and justifying their higher bids?). For example, enlarging the inlet and one of the main outlets for the system.

Would do business with them again.

Janice R.

My husband and I were expecting a lot of guests over the weekend and of coarse a few days prior our AC stops working...in the middle of summer! It was after 5pm and we frantically looked for a 24hr cooling service. Paso Heating and Air were the only business that called us back. We were so grateful for that! Technician arrived within 45mins of him calling us.

I was expecting that we would have to get a new unit, but fortunately just some maintenance and a few new parts did the trick. After that visit our AC has been working great! Service was also friendly and knowledgeable. I would recommend. Cost about $430, which is better than the cost of a new unit.

April S.

First of all: Paso Robles Heating and Air works on Swamp Coolers! Not all companies do and the ones I had work on it in years past missed several issues that Paso Robles Heating and Air were able to identify and remedy! I'd recommend to anyone in North County! Great job guys, thank you!