Paschal Air, Plumbing & Electric

Jason W.

Paschal always sets the bar for service. I came home Thursday afternoon to find that my air wasn't working. I made a call to Casey who told me he would do his best to get someone to my house the next day even though they were booked solid.
Sure enough Chick showed up and spent about an hour troubleshooting and cleaning out my condensation line. Then he double checked my condenser unit because it wasn't cooling as well as he felt it should. In a little over an hour he had my house cooling down again.
Excellent service and a great tech. He recommended I get on their maintenance program to help prevent this same problem next year.
After that kind of service I am definitely getting on their program.
Outstanding service and integrity.

J.L. G.

Justin and Simon, who installed an AC system at my home in June, were polite, communicative, articulate, and professional. They worked intensely but carefully and made a great effort to keep things clean and tidy. Everything seems to be working well; of course the rest of the summer will be the test for the Trane AC.
I would recommend using Paschal. Consider asking for Simon and Justin for installation, they make a great team.

Roland G.

!0 days ago I scheduled an appointment to have Paschal H & A service my unit. I took the day off to be at home for the service call. The day of the appointment I called and asked if they would be coming in the morning or afternoon? Dawn said ""Let me find out and I'll call you right back."" I didn't receive a call and worse a service technician never came. That evening I received a well rehearsed call saying they had been so busy they couldn't get to my appointment.
The lack of respect this company has exhibited will prevent me from ever using them.
I have lost trust.

Stacy S.

I had my spring maintenance today, I guess I wrote my review to soon. The young man was courteous but I think he wasn't trained completely. He didn't know how to reset my thermostat back to the way it was before he changed it. I actually knew more about the thermostat than he did and that isn't saying much. He couldn't answer my questions in regards to the settings. But overall, my experience with Paschal is above expectations (see first review).

George W.

Want to waste a half a day waiting for Paschal to show up? Then set up an appointment with Melissa over email. Clear your schedule, wait for their tech to call and say he's on his way all morning. Expect no communication. Email Melissa to ask what's going on, get no response. (Still no response, even 8 hours later.) Wait, should the customer have to chase down answers for why an appointment was not kept? I think not. Then get a call from the tech after the 4 hour window has passed saying he can come now, just as you have to walk out the door for an appointment. The tech will blame the office for not budgeting his time well and offer to have you call the office to reschedule. But that won't happen, because you'll call another company that will respect your time and communicate and have decent customer service.
....
In response to the owner's comment: Don't mislead Yelp readers by calling it a miscommunication. It was a total lack of communication on your company's part and a blatantly missed appointment. I'm not interested in doing business with your company because of this incident, and I think others should know that this happened to a new customer. And please stop calling me.

Charles B.

Terrible customer service. Tried to explain a unique situation and they wouldn't listen to anything I had to say. Receptionist was so rude would cut me off while I was in the middle of explaining the situation and told me their policy. Plenty of people out there want your business take it somewhere else.

Ryan F.

Paschal was responsive and straight to the point when it came to diagnosing our issue. We have a lighting strike hit close to our home which caused some issues with out furnace control panels. The same technician whom diagnosed the issue also did the repair and was very respectful, courteous, thorough. Based on my experience with this particular technician alone, I will us PHA&G again.

Jennifer W.

I call Paschal to come out and take a look at my AC unit. Originally the guy come out and said that my AC was low on cooling agent. More cooling agent was added and he left, a few days later my AC unit was not working again. I called Paschal and scheduled someone to come out and take a look at it again. I explain that someone had already came out and look at the AC unit. Our new guy came out and look at the AC again, he found a different problem and fixed the issue without charge. We are all human and make mistakes from time to time, but admitting that mistaking and taking care of your customer is what makes a thrust worthy company and a good customer service. I have used Paschal services again a week later for another location with not issues, thank you. I will use your company from now on.

Josh C.

I used to use Bud Anderson. After seeing the sales men try to take my mother in law for an $8000 ride on unneeded equipment, I chose to switch to Paschal. I am on my second year as a gold member that cost $200 and gets you your spring and fall checkups and discounts on actual services. They have always been quick and efficient. They call you before showing up, so you aren't stuck waiting on a service man in a 4 hour window. They have never tried to offer crazy potential fixes based on age of equipment. They clean the unit and let me know I should be good based on what they see. I like honesty. it goes a long way, and will earn my suggestion to friends asking if I know of an ac guy! Keep up the good work!

Corey W.

As a Beaver Lake homeowner, which we VRBO our lake house frequently, I understand, even under ideal conditions and lead times, it can be a challenge to get any maintenance/labor/assistance to make the drive out on the windy roads to our property. That said, we get it and plan ahead for repairs, etc. that we need.

It's a completely different story when we have guests staying at the property, paying good money and on their family vacation, and they have a maintenance requirement...such as yesterday at 5:45 pm with our A/C going out in the main house when it's an unseasonably 80+ degrees:

Introduce our hero of the day, Todd: we reached out to Paschal around 6:30 pm last night while the inside house temperature was still hovering around 80 degrees due to so much direct sunlight all day and no A/C with a home full of family vacationers. Todd was at our property and had the problem diagnosed by 8:00 p.m.!!!