Pasadena Plumbing

Saeqah B.

Our toilet wasn't flushing properly. Mike came by with his assistant in ten minutes. They worked their magic, unclogged the toilet and we were back in business.

Amazing, quick and courteous service

Mitch C.

Mike was extremely helpful and knowledgeable. I had a blockage due to flushable wipes (which aren't flushable). He cleared the clog once, but a couple days later it clogged again. Mike came by and fixed the problem again without charging me and this time double checked to make sure we got them all out. There were a lot. Other companies tried to upsell to hydro-jetting, but Mike said it wasn't necessary. He cleared it out with a minimal fee and I'm happy I didn't have to spend an arm and a leg.

P G.

We used this business and we need to write this review so that others have full info on our experience.

When we first called Pasadena Plumbjng, we were pleasantly surprised that they could make a house call in short notice- we had a broken sink tap and also a few minor items we needed to fix. Mike came by and literally flew around the house for 20 minutes and 'fixed' everything. Charged us $125 for visit and $40 + tax for a small shower faucet and a small part ( we thought the prices were strangely high for the parts but we were fine with it at that point). He didn't replace the taps on the sink - and his 'fixed' tap rotated the wrong way ( who DOES that? ) but we were just glad that the sink was working at that point and believed him when he said they didn't need to be replaced.

After Mike left, I noticed that some of the aerator parts that I had wanted him to replace on my faucet were still inside the bag I gave him- unopened . I called him back right away but he said that they didn't fit. We have 4 different kinds of faucets in the house. How could he tell none of them fit without even opening the bag???? We decided to not pursue this point any further.

A few days later, I noticed that he actually attached his shower to our outlet and we couldn't move it. It means that the shower only works in one angle- and its ridiculous because only I can shower there- my husband, who is taller can't because we can't rotate the shower head. Who FIXES things like this? At least he could have told us this was happening or better yet gotten a better shower head! We decided to leave this issue in the meantime, since we have another bathroom in the house.

A few weeks later, even though we hardly use the guest bathroom, the tap that we had originally wanted fixed came loose again- with water ever so subtly leaking again. We really couldn't leave this issue alone since we don't want water damage- no matter how small the leak. We needed Mike to come check it out. We called Mike thinking it would be a quick fix, but he was extremely rude when we first called him- he didn't want to hear anything and kept asking how long had it been since he was over at our house. We looked at our records , and it had been about 4-5 weeks. Mike kept saying he wasn't going to fix it if it had been 30 days- even though we kept telling him that we hardly ever use that sink in the house. He finally relented , came by a few days later- didn't 'find' the leak because we had already cleaned up under the sink, shouted at my husband for wasting his time and left. We didn't even have time to ask him about the weird shower situation..

To summarize:
1. Didn't fix the sink tap we asked to - even though we had the replacement ready. The same tap broke again and we got shouted at by Mike for 'wasting' his time.

2. Didn't really look into some of the work I had asked him to do, and pretended he knew what he was talking about ( how exactly did he know my faucet parts fit or not without opening my bag or looking at the taps in our house)

3. He replaced our shower wonkily - that we need to contort to fully use.

4.Got shouted at for nothing!

5. We are hiring another plumber soon to replace the broken and wrongly turning sink tap.

Please judge for yourself.

Completely unprofessional. Shoddy work, no wonder he won't stand by it.

Ivy M.

Mike is an amazing plumber, he is straight forward, honest and will never try to upsell you. Mike was referred to us from our friend back in 2016 and has been saving us from our plumbing issues since then and we continue to call him for services today. He has helped us in our own home, and for our rental properties as well. He's very knowledgeable, shows up and he gets the job done. I would recommend Mike to anyone if they have any plumbing issues. Although there may be areas/cities he doesn't service you should always call ahead of time and inquire to see first, and describe your issues. Thank you Mike, we always appreciate your services and when you can make it out. - Sean & Ivy

Orrin T.

Mike at Pasadena Plumbing has done a few jobs for me at a rental property. Two new toilets and a new kitchen faucet. He's been very easy to schedule with, often on short notice, shows up on time, gets the job done right the first time. And done fast too. No leaks, no drips, no problems. Charges reasonable prices. I will definitely call Pasadena Plumbing again for future projects.

Ilona N.

INDEED a great guy and great company! I called them last Monday, needed a new water heater. They were ready to come out within the hour - my work schedule didn't allow so they came out later that afternoon. I had a new water heater by the time I came home from work the next day. Fast, efficient, friendly, and CLEAN! They left my basement cleaner than I had! I can't say enough good things about them! For sure my go to plumbing guys!!

Gregg G.

Very responsive, fair price and good work! They were in and out and offered some recommebdations to avoid future problems. I will call them anytime I have a plumbing issue for sure!

Marla R.

I have used Pasadena Plumbing for 90% of my plumbing needs. Mike is quick and knows what he is doing. He always have been on point until now.

I had 3 different plumbing issues I wanted him to fix. He didn't want to come out to look so I photographed them. I really needed clarity from Mike, on what I should purchase to make his job easier and go smoothly, when he came to repair. So we communicated through text. I had to buy a faucet, an extension rod and parts for the bath tub and wait for delivery.

We both went back and forth asking and answering questions. I guess I asked him too many questions and he totally got rude and told me this; ""You know what I'll be honest with you I don't want to do any work for you right now let me know I'm back -and-forth for about 2.weeks asking all these questions I haven't made a penny out of you so therefore please do not text me anymore I'm not interested at all.""

My mouth dropped. REALLY??? I couldn't believe what I saw. Mike this is how you treat a repeat customer or any customer??? He has completely lost it!! I called the owner Mark and told him my experience. He apologized, felt bad and wanted to come out to see if he could help me. He arrived checked it out, told me what I needed to get but, informed me that he doesn't do the work anymore just answers the phone. REALLY?? Why did I waste my time with him and invite him into the home. I am furious and dissappointed in Pasadena Plumbing. I have told neighbors, family and friends not to even think about calling them. They are RUDE and have HORRIBLE CUSTOMER SERVICE!! I don't know what Mike is going through but he should pull it together fast. I see I am not the only one making statements about him. Loose the attitude dude you are not all that.

They are many Plumbing Companies that want the business. I found another company that was extremely courteous, efficient and I saved $400. Thank you Javier!

I am glad you Mike showed who you are because I was paying far too much for a whole lot of lip and attitude that has nothing to do with service. GOOOOD BYEEE GOOOOOD RIDDANCE!!!!!!!!!

Fred C.

It is difficult to believe that there was such great service. I called in the morning and told them of the problem with my kitchen faucet. I got a call back from Mike and he told me he would be here within an hour.

Mike diagnosed the problem got a part and installed it. The faucet works great. What a life saver. Thanks Mike.

Giorgio C.

2:00pm.. (I have to edit my post to generate a timeline on his visit since I just got a call from Mike)

I am absolutely confused, I'm reading all of these great reviews about Mike from Pasadena plumbing however my experience is a total180 degree from what everybody saying.

Mike arrived at my place promptly, was very nice and engaging. I described the situation of my clogged bathroom sink; he said he'll snake it but won't install the plumbing itself. As strange as it sounded, I asked for clarification to which he said that he couldn't guarantee that wouldn't leak again. I accepted because I need it to get it done now.

My partner shows up, asks about the details I briefly explained to him what the plumber had said. My partner commented, let me talk to him.

The strangest thing happened: Mike the plumber pick up all his equipment and started to walk away and says: have a good day. I think he is joking, I follow him and he's just ignoring me (he thinks that this is acceptable) he wanted me to be sure to note that he did not yell nor scream at me... WTF?!? His coworker is looking at me with my exact same dumb-look in his face as I had in my own.

That is the biggest, craziest most insane thing I've seen. I called his company and he answered; he said that he felt threatened and unsafe... I asked why? He gave me the same rhetoric as before that to be sure to note that he didn't yell nor scream at me.

In conclusion, what?!? Again what?!?

Mike has apparently been off his drip or whatever medicine he's in. I'm glad he didn't turn out to be some psychopath and he just left. I hope the rest of his company is not as nutty as he is.


Continuation:
(Once more; not sure who is writing reviews on this guy; please read on:)

At 4:41 pm Mike called me again having read my review; he proceeds to tell me how much of a nice guy he is (but he might change his mind) he says unlike me the way I wrote his review, that he could call the city of Pasadena and have ""an official (sic) shook me up a bit"" I managed to tape his rhetoric this time.

When I mentioned that to him; that I'm taping the call, he changed his threatening tactic to more of a concern (again) about his safety as how he was threatened by the whole thing. He continued on how we don't have a permit to change a faucet???

Dear Sir;

I promised I would be fair and honest when posting my review, and I was... but rest assured I will be making a complaint to whatever department that oversees your license.

You are now blocked Mike, not only because of your harassing behavior, but also for the blackmail and extortion tactics to try to get me to remove my post.