Parrish Services

Michael S.

I didn't even schedule an appointment, but the repair guy just does one knock on my garage door, not the front door, walks past my babysitter with only a hello and heads to the basement when he realizes he's in the wrong house.

Brett L.

Thank you for sending Matthew out on an emergency call on a Sunday to fix our air conditioning. With it being 90+ degrees today, it was getting pretty toasty!! Matthew called ahead, was on time and resolved the issue quickly and reasonably. I loved the email and text notifications to know what he looks like and the ability to track his arrival. We have been clients for probably close to 20 years and continue to be amazed at the quality of your staff and services.

Tina M.

My original review said that Parrish had sold us a furnace that was the wrong size for our house, and that caused a fire hazard by constantly overheating. I was just cleaning out a drawer of paperwork and found evidence to the contrary, so I wanted to set the record straight:

The furnace in question was in fact NOT sold or installed by Parrish, but by Sears. Parrish did nothing but good work for us in the several years we had contracts with them, and I apologize for saying otherwise. (As I am unsure at this point who did the bad thermostat rewiring, I'll give them the benefit of the doubt on that one, as it may very well not have been them.)

Gary S.

PLEASE Do not hire this company!! They came to fix our tankless hot water heater. They said it would cost $600 to fix. We gave them $200 deposit they came back and replaced the wrong part. They wanted an additional $400 to come back and replace the RIGHT part !! and wanted us to pay the balance before they came back. We told them we would pay the rest when the problem was fixed. They said NO we are not coming back until you pay the balance. Probably the worst part was that we called a least four times to talk to the manager and THEY WOULDN'T CALL US BACK instead we got a certified letter stating that if we didn't pay within 3 days they would put a lean on our property. This was all within 2 weeks of service. So we are out $600 and they never fixed it. We did research and fixed it ourselves for $50!!!!!! They are taking advantage of customers. Please tell all your friends and neighbors about this horrible company.

KC N.

Per the Yelp description, I'm giving Parrish service 2 stars because ""Meh. I've experienced better"" is the best description available. They're not terrible. They have, for five years, kept my HVAC system operational at reasonable prices. But they are far from great. I haven't had any major problems, but there have been numerous little problems and red flags.

Most recently, a tech was doing a routine checkup on my furnace. It turns out, that a small piece of insulation got knocked loose and sucked into the furnace fan. The tech, I fully believe, was aware of the problem. He said he thought the system was running loud and that it seemed to be having problems pulling in enough air. He checked a couple things external to the unit. But he didn't open it back up to check anything out. Ultimately he decided there was nothing to fix, that his work was done, and that the unit was in fine working order.

I don't know what they would have done to address this new problem had I raised it. I decided I was done dealing with them and I didn't want to let them back into my house.

Also, I recently received an email from ""the Service Manager"" re: my prior yelp review. The manager wanted ""to get additional information so that I can ensure that we correct any issues within the company to ensure that it doesn't happen again."" I thought this was an empty gesture. My review, I thought, was sufficiently descriptive for them to see, understand, and fix what was wrong. If they really don't understand what they need to do to fix their problems, then they need to have themselves replaced. Moreover, I found the message to be insulting. They darn sure charge customers for their time, but they offered me no compensation for my time.

Lastly, let me add a little data that I pulled up from Angie's list. For HVAC services, Parrish has 89 'A' reviews and 34 'F' reviews out of 176 total reviews. In comparison, John Nugent & Sons has 881 'A' reviews and 17 'F' reviews out of a total of 1007 reviews. I.e. nearly 10 times as many 'A' reviews and half as many 'F' reviews. If that doesn't scream ""YOU CAN DO BETTER,"" I don't know what does.

Catherine C.

We had a clogged toilet on the second floor. We tried to snake it ourselves with no luck. The suggested solution from Parrish was to go through the ceiling below and replace the pipe due to the way it was installed to the tune of $2,825. I foolishly accepted the proposal stating they would replace the damaged drain pipe; it was really to fix a clogged pipe. The work was to be done on another day. Not feeling right about the solution recommended, I contacted another plumber. We used Thrift Drain Cleaner which took care of the problem at a cost of about $300 for the Thrift, replacing the cracked flange and reinstalling the toilet.

When discussed with Parrish, they stated by email, ""We do not recommend anything over the counter ect as sometimes it doesn't work then it creates an extra trip for everyone and we look bad as a company in your case we are fixing damage. If you want to cancel this work, We do keep 15% of the total cost of the job."" The 15% was plainly stated in the proposal and I didn't catch it. In a followup email, they stated. ""To add more to my previous email the chemical you used may have temporarily fixed, but that doesn't mean there is not a issue, as professionals we are responsible for finding the route of the problem and making recommendations on how to fix that. We can do a second opinion if you like and if we find we were wrong we will reimburse otherwise those would be the charges."" The Parrish statements are direct quotes, and not my written words.

I was foolish for reacting so abruptly and not thinking things through, but feel like Parrish wasn't on the up and up with the way that fixing a clogged toilet was changed to fixing a damaged pipe. Live and learn.

Catherine L.

Called Parrish Services for a leaking hot water heater.. basically an emergency with water all over the basement floorI gave all required info and was told I'd get a call with an estimate. Never got a call or email..Nothing! Don't expect any referrals or positive words over this, Parrish, you left me stranded.

Jose W.

Paris services is definitely the best HVAC company in Northern Virginia this guy showed up on time and repaired my air conditioner and water pump in like an hour. Additionally these guys clean up after themselves so well that you would have no idea that anybody was in my basement or outside. The best part about this is that the guy they sent to my house with a journeyman so we don't have to worry about our house burning down.

Amy P.

I called this company to get a quote on a new furnace as mine had stopped working. The owner was our ""technician"" he looked at the furnace went out and grabbed his tools and 10 minutes later I had heat!!!

He then gave us multiple quotes for when were ready to get a new system. Explaining the benefits of each type of quote.

NoVa R.

We've been had an HVAC contract with Parrish Services for 13 years and a plumbing contract for 2-3 years. Over the past several years, respect for my time has declined and their appointment window has increased. Today, 15 minutes before my appointment window closed, I called dispatch and learned the tech was going to be an additional 2-3 hours late. Of course, the supervisor on the line indicated that she was just about to call us, but it took me initiating the call to learn this. Excuses are constantly made as to why the techs are late; the focus is always on the other customer and the other job that is delaying the tech, and no consideration is given to the inconvenience caused. I had to listen to the supervisor talk over me for 20 minutes about why these things happen and she refused to provide me a name with someone ""up the chain"" for customer service. I eventually had to hang up as she would not stop talking.

When we decided to initiate a maintenance contact with Parish, we were told our monthly fee was to provide us ""priority precedence"" in terms of service response, but this is clearly no longer the case. They take our money and we wait just like any other call-in customer. You would be better served to just call when you have a problem. Parish clearly has enough business that they no longer need my business. Alan, we hope you read this because your company no longer reflects the great standards with which you started. Clearly you can no longer provide the same level of service to your customers because you have so many, to the point that you can let your long-time customers walk away.

On a positive note, we contacted the Billing folks and advised them of the cancellation of the plumbing service plan, and we were promptly provided a refund of our payments for the current contract. At least the money folks know how to respond to customers quickly and decisively.