Parkset Plumbing & Heating

Alexis G.

If someone told me they were going to use Parkset Plumbing - I'd say run. I live in a condo building and needed the gas turned on in my recently purchased apartment. The building had set up for Parkset to test the gas so that National Grid can come turn it on. One company originally quoted me $400, but I had to use the company the building picked. So, they came, were in my apartment for 30 seconds, and slapped me with a $3000 bill. When I called to asked for the bill itemized because there were several tests listed - even though I just needed the one and the cost seemed exorbitant - I was told ""this isn't Macy's I'm not itemizing anything, everyone pays this, welcome to home ownership."" Although the word ""told"" is putting it lightly, since I was really getting yelled at even though I did not raise my voice once.

I am never a person who doesn't pay a bill or acknowledge someone for their work and pay them for it, but the $3000 seemed a bit much and I just wanted to know what I was paying for and if it was correct, since Tom also said at one point ""maybe we put another apartment's test on your bill."" But when I called him a second time he had no recollection of saying that.

Now, I'm stuck with this bill and a really bad taste in my mouth after getting yelled at and belittled by Tom.

Barry D.

The service was fantastic! The owner Tom was extremely reasonable and helpful from beginning to end of my removing my old and adding my new boiler, Larry & his co worker were clean and professional got the job done!

Ps. I recommended parkset for all of my and your plumbing needs

Sincerely - Barry

Sean L.

I've used Parkset for years in now two apartments/locations around Brooklyn. I've always found them communicative, easy to schedule and the plumbers they send are great.

Paul C.

Dunbar did an excellent job. We are very happy with he and his colleagues speedy and efficient work. Highly recommend. Replaced pipes under the sink. Clean work.

Doug H.

We've had occasion to use Parkset several times recently, once to replace a shower, another to fix a leaky faucet, and another to replace an aging hot water heater. They were quick to set up a visit and to do the work, and at a reasonable price (half what a leading competitor quoted). Everything was done quickly and well. The technicians they sent were all skilled and friendly. Will definitely call them again.

Dayna R.

Quality service! Spoke to the owner on multiple occasions and got my issues fixed promptly and professionally! Highly recommend!

Hans H.

There was a crack in the sewer pipe. It never came to be an issue until the drain was clogged and smelly water started to appear. I called around only to get the answer that nothing was available ""until next week"". This, until I got in touch with Gladstone at Parkset Plumbing. Not only was he available, he showed up when I was told he should, all the time. He came and made an estimate, cost and time. He and his guys showed up the next morning on time. In a few hours, the leak was fixed. He, not only, fixed the leak, he corrected a plumbing error made many years ago which had prevented a correct cleanout of the sewer system. The next day, again at the time I was told they were going to show up. I will keep their phone number on file and, if I ever get any plumbing issues again, I will give them a call. Friendly, knowledgeble, and reasonably priced, all the good thing. Yes, I will recommend them to my friends.

Anelka A.

UPDATE: after seeing the below review, the owner called me and tried to bully me into taking it down. Fun fact #1: mold concerns were never brought up until the owner called me trying to rationalize why his team wouldn't do the work. If there were mold concerns, then they should have communicated that there were mold concerns -- instead they said they had asbestos and lead concerns (in a building that's less than 10 years old). Sounds like he was fishing for an excuse. Fun fact #2: Bullying people is the behavior of a coward.

I stand by my original review. 100%


Issue: I have a leak originating somewhere under my tub/shower that drips onto the downstairs neighbor's bathroom ceiling anytime we run a bath. It was ""fixed"" by another plumber a month ago, but now the issue is back and worse than ever. I called ParkSet to diagnose/fix the issue based on the reviews I saw here.

They get one star because they actually showed up (and because I can't go lower than one star).

They lose 4 stars because:
1) when they originally showed up [a week ago] the plumber said he hadn't been told that he would need to open up the ceiling in the downstairs neighbor's apartment, and so he didn't have the tools necessary. Instead of going to get those tools [which he clearly needs to do his job], he insisted I reschedule. I did reschedule and waited another week.
2) when the rescheduled appointment happened today, a new set of guys showed up. My downstairs neighbor said they seemed pissed that the last guys didn't open up the ceiling and they said the first crew just left it for him to do. My neighbor says (and i quote) ""It seemed like he just didn't want to do the work."" Then the new plumber got on the phone with me and said he doesn't have the tools necessary to open the ceiling. Sounds suspicious and lazy and super unprofessional. I asked him to go get the tools needed and come back because i'm not rescheduling a third time. Do these people not communicate with each other!? THEN I asked the plumber to have his supervisor call me.
3) A guy named Ronny called (his supervisor? I dunno) and said flat out that he refuses to have his guys open the ceiling because there's a baby in the apartment. I asked for more clarity on why -- dust? noise? He said because of possible lead and asbestos issues and he refuses to be liable for that. I explained that this isn't an old building; in fact, the entire complex was built less than 10 years ago. He was quiet for a second, admitted that there would not be lead or asbestos issues, but STILL refused to open the ceiling to diagnose the problem. What the actual f*ck.
4) as a possible alternative, the plumbers said they could remove the side panel of the tub and try to see if they can see any issues. I agreed. Then they called back AGAIN saying they can't remove the side panel because there's a rusty screw. Are you kidding me? I'm no expert, but even I know there are ways to remove rusty screws. But I guess that was also too much work for them because they just left without doing a damn thing.

How are these people even in business?! It's mind boggling to me.

STAY AWAYYYYYY.

D H.

We needed emergency plumbing services. Unfortunately Parkset was not our first call and the first plumbers (roto rooter) let us down and even with price gouging decided they couldn't fix it for days. Parkset came to the rescue and did it for less than roto rooter was quoting.

L P.

This guy is a tiger, a bear, an angel?!

Picture this: water is spewing into our basement, geyser style, through our shared neighbor-wall from their basement into ours. What's in the water is anyone's guess. This goes on for days, weeks, a month now. We are in tense negotiations with our neighbors. Our basement wall is turning in the Gaza Strip. Calls to DEP ensue, stress is mounting. Tom waltzes in, calls our neighbor sweetie and with in an hour our neighbors call to apologize! They have a clear action plan to resolve their leak. Couldn't be a happier customer! Amen!