Parks Heating, Cooling, Plumbing, & Electrical

Subiandran A.

I am not very happy with Parks. I installed both AC and Heating with them, and had to keep calling them to get it fixed. First tthe safety inspection failed for the AC unit, next my AC unit doesn't run, and then my other equipment like the dryer is not running properly after they messed with circuit board. I am just tired of them at this point and gonna hire a different person with better ratings to fix this mess.

Janet H.

Built a new home end of 2015 and our builder (Pace Development) hired Parks to install all our Lennox heating and AC systems. Just 7 years later and our coils for the AC are leaking and neither Parks nor Lennox will honor our 10 year warranty because they said our builder did not register the warranty. Parks has a record of it being purchased., however. Now we are going to have to spend $9,000 to replace the first floor AC. Do not use Parks and DO NOT buy Lennox products- they are GARBAGE.

Heather C.

DO NOT USE! Hired them for a shower pan leak repair for which they charged $4500 and proceeded to lose my beautiful $2K glass shower doors. When I asked them where my one-year-old doors were, they said they were out near the dumpster at their building and that I could go and get them. I went and only one door was there. No one was able to find the other door. So now, for a shower pan repair, I have to spend $2K of my own money to repurchase the exact doors I already had (I can't just buy one). I asked them to credit me the cost of the doors, or at least half the cost and they refused. They kept saying it was a demo and that I didn't tell them to keep the doors. Um, it was a shower pan repair, NOT a demo, and how did they think I was going to put the shower back? Without the doors? The unit is a rental so I wasn't there when they took the doors and no one called to ask whether I wanted to keep my doors! They are saying it's on my for not telling them but when I went over the very next day to meet them, I did ask where the doors were and they said they took them. Less than 24 hours later I asked for them back, but they didn't care. The man I spoke with was not at all customer-service oriented. I still am baffled at how they have justified that a shower pan replacement = taking my beautiful glass doors. What a terrible company.

Jackie C.

Out with the old, in with the new- Hello 2023!!
Parks Heating and Air replaced my entire system. We agreed on a price and they started the next day - and stayed in contact with me throughout the job.
Ronald and Charli were troopers through the tight, muddy crawl space of my older home. And when they encountered multiple unseen problems under the house, instead of backing down they called the company for reinforcements and multiple men joined in their efforts immediately!
I'm already experiencing the benefits of cleaner air in my home from the PureAir purifier they added to the new unit.
Impressive company!

Chris D.

Parks installed a tankless water heater at my home earlier this year. Their follow up service is NON EXISTENT. Their customer service people are not knowledgeable nor competent. They always will have a manager call you, and they never do. Now Christmas Day and the cap on the pipe where they removed the old water tank has burst. I questioned how this was left when it was originally done and was assured it was correct. Apparently I was right. This has nothing to do w the weather. Now trying to contact their emergency service. It's an answering service who says ""we hope they'll contact you tonight but if they don't I'm sure someone will call you tomorrow."" Meanwhile I have running water from an uncapped pipe. Do not use Parks for anything. There are plenty of other options.

Rebecca F.

My floors were ruined by a leak caused by a Parks plumber in August. It's now November and I am still waiting for them to issue me a check for the damages. I have had countless calls and texts blown off by the plumbing manager, Jim. Mistakes happen everywhere, but it's how they fix those mistakes that matters.

Allison T.

Horrible experience. They caused thousands of dollars in damage to our home. Never followed up. Please, go anywhere else but this untrustworthy 'business'.

Mike V.

The company price gouged for a simple repair. I could not recommend them for the simplest of service. I live out of area and own a rental in the area, I contacted them to repair my furnace and was given a price of nearly $1400 to replace less than $50 of parts (flame sensor, ignition, capacitor), that took the repair man 1 hour to replace. **** my tenant photographed the repair before and after; and the tech left wires pulled and the system less functional upon departure.

Ty W.

I have a new home that Parks install the heating and cooling system. With the recent cold weather I noticed there is no heat to the master bedroom unless I cut the temperature to 91°. I have reached out to Parks as part of the home warranty for the last eight days I have yet to have a tech come in and fix the problem. I feel that now that my system is installed with the builder I am looked at as an afterthought since I will not generate revenue for the company!

Tracy P.

OVERPRICED and not transparent with their pricing. Before I scheduled, they wanted to charge a 99 dispatch fee. That was waived, but then could not get an overall estimate to do a simple toilet install. Said the technician would give me the quote. CHARGED $400 TO INSTALL A CUSTOMER PROVIDED TOILET.