Parks Heating, Cooling, Plumbing, & Electrical

Ashlee G.

Parks Heating and Cooling installed a water heater for me in February 2021. The unit came with a two year parts and labor warranty. Two years and 5 months later the water heater stops functioning and needs a complete rebuild. When I called Parks heating out to diagnose this issue, I was told (by the tech) that that particular water heater was known to be defective and they no longer even carried it or installed it in homes. Upon speaking with the plumbing manager a few days later I was told that 5 months after my original install, the plumbing industry received notice of parts recalls for my water heater brand/line. Nobody from Parks ever reached out to me to notify me of these recalls. The plumbing manager told me that the technician who came out ""didn't know what he was taking about"" and that they had fulfilled their responsibility to me as a customer by bring my water heater up to code for free. (Another plumber from a different company noticed that the water heater had not originally been installed up to code as the expansion tank was not insulated or placed far enough away from the exhaust vent). Thank goodness they were so willing to come back out and fix something that they installed incorrectly, for free! I'm such a lucky customer who will no longer do business with this company. Shady business practices, rude staff, and zero value in their products.

Ashlee G.

Parks Heating and Cooling installed a water heater for me in February 2021. The unit came with a two year parts and labor warranty. Two years and 5 months later the water heater stops functioning and needs a complete rebuild. When I called Parks heating out to diagnose this issue, I was told (by the tech) that that particular water heater was known to be defective and they no longer even carried it or installed it in homes. Upon speaking with the plumbing manager a few days later I was told that 5 months after my original install, the plumbing industry received notice of parts recalls for my water heater brand/line. Nobody from Parks ever reached out to me to notify me of these recalls. The plumbing manager told me that the technician who came out ""didn't know what he was taking about"" and that they had fulfilled their responsibility to me as a customer by bring my water heater up to code for free. (Another plumber from a different company noticed that the water heater had not originally been installed up to code as the expansion tank was not insulated or placed far enough away from the exhaust vent). Thank goodness they were so willing to come back out and fix something that they installed incorrectly, for free! I'm such a lucky customer who will no longer do business with this company. Shady business practices, rude staff, and zero value in their products.

Anthony P.

I have a Service Contract with Parks and thought that gave me ""peace of mind"" when my A/C stopped workin. To my surprise when I called after hours they claim they couldn't service me for 5 days. Can you believe this service. Do not use this HVAC company. Totally not customer oriented though they claim to provide immediate service when you are paying them. Be Warne!!

Frida C.

Don't ever ever use this company. Their prices on their website are not true. The technician didn't not disclose that they bill by flat rate. He fixed two faucets that were leaking, the kitchen faucet shut off the water it just took certain angle to shut it and the bathroom faucet had drip drop.. He billed us almost a thousand dollars. I asked the manager for an itemized receipt, all that was written on the receipt was fixed two faucets and he got nasty when I I asked for some of my money back. They didn't not change any part. Even if they did, probably cost no more than 4 dollars to change the seal in the bathroom. It took the technician less than 30 minutes.. it's just so wrong. I felt like I was robbed. They are crooks, money hungry. I will leave to the Lord. I filed a complaint on BBB and I will report them to the public consumer protection. I won't tolerate bad business practices. People work hard for their money.

Wendy S.

Don't use this company. I called them for a service call. The technician was very knowledgeable and friendly. Unfortunately I had to speak with him by phone and my husband was home. I asked him to clean the unit and he left without doing anything. Basically we paid $79 for nothing. I called back the next day asking them to send someone because apparently the technician misunderstood. They scheduled someone for the next day which was 2 days later. I got a text saying they were on their way. It was 80 degrees in our home. Then immediately I receive a phone call from the technician saying his truck broke down so he doesn't have the necessary tools to clean out unit but they could do so the next day. I told him something had to be done right away because it was 80 degrees inside. I had told the 1st technician we were going to be purchasing a new unit and we would like an estimate. Next I receive a call from the company saying they could bring a portable ac unit to cool our home and if we agree to all terms they could install a new unit as early as the next day. Unbelievable. We weren't ready to do so the next day. She said she was canceling our appt. that was scheduled 5 days later because an estimate is only good for 7 days. I just received a text to confirm my appt. Called them AGAIN to tell them to cancel because the lady didn't. Just don't waste your time with these people!

Rhonda F.

My unit went down Friday June 16 2023. I called and was informed someone could not come that evening but would come out on Saturday June 17 2023. A tech came out said I needed a condenser coil had me pay upfront and to call office on June 19 2023 he charged unit said it would not last it went out Sunday June 18 2023 On Monday June 19 2023 I called they said part would be in by Friday June 23 2023. After numerous calls, different time given, no one came out to fix my unit. I called manager on Monday June 26 2023 my house was 86 degrees I was sick. All I want is my money refunded for services not rendered. My unit was installed March 2021. As a widow and veteran that is no way to treat a customer.

Katie K.

I am extremely upset and disappointed in the service that I have received. We are in a home that is barely 2 years old and have already had to replace a motor in the attic that generally has a lifespan of 5 years (per what the tech on-site said). I understand that not everything is under warranty and things do you happen but after we paid $450 for the repair, on top of the membership fee, that we are signed up for, we came home from being out of town after five days to find our AC isn't working. This is absolutely ridiculous and it's starting to seem like a scam. They post 24 hour emergency services, yet I called and there is nobody that can come and help us and there was nobody else that we can contact. How is this possible? I DO NOT RECOMMEND. This company is a money pit.

Eric B.

I was charged $473 to have a single circuit breaker replaced. Parks charges $201 to simply have someone look at the electrical panel. They did arrive same day, and the guy was professional. On the other hand, it was $473 to have a single circuit breaker replaced.

Subiandran A.

I am not very happy with Parks. I installed both AC and Heating with them, and had to keep calling them to get it fixed. First tthe safety inspection failed for the AC unit, next my AC unit doesn't run, and then my other equipment like the dryer is not running properly after they messed with circuit board. I am just tired of them at this point and gonna hire a different person with better ratings to fix this mess.

Janet H.

Built a new home end of 2015 and our builder (Pace Development) hired Parks to install all our Lennox heating and AC systems. Just 7 years later and our coils for the AC are leaking and neither Parks nor Lennox will honor our 10 year warranty because they said our builder did not register the warranty. Parks has a record of it being purchased., however. Now we are going to have to spend $9,000 to replace the first floor AC. Do not use Parks and DO NOT buy Lennox products- they are GARBAGE.