Paris Plumbing

Helene c.

Tim Paris just came out and fixed three small plumbing issues that we have been having: two leaky faucets and a shower head that wasn't working correctly.. He is friendly and personable. (and dog friendly - I suppose that is if your dog is friendly) He fixed all three things within an hour. I would use his services again in the future.

Laura P.

What a great company! I have used Paris Plumbing several times and they have always provided excellent service. They are fairly priced and are always reliable. Others mentioned that they only had issues with them when there was a problem. My experience was quite the opposite. On both jobs, there were small issues that cropped up after the job was done. When I called to let them know, they sent their team back out immediately, without complaint, and fixed everything they needed to. Their team was pleasant on the phone and happy to help us solve the problem. I will definitely use them again and will recommend them to anyone.

Clay V.

I manage a condo in Ballard and have used Paris numerous times and have recommended they to owners. They have always been reliable, knowledgeable and are considerably less expensive than most others. The only minor complaint I could have is that they are usually pretty busy. If it's an emergency you probably should try elsewhere. If you have a project you can plan for about a week out they are the best!

Jean-Sébastien G.

Paris Plumbing was recommended to me by my neighbor. We've used them since we bought our home about 5 years ago.
I've never had a problem with their work until recently - and you better pray you don't have a problem when Paris Plumbing works on your house.

It looks like there are some common problems we shared with other Yelp reviewers:
- Everything is fine as long as they don't have any issues.
- Customer service is dreadful and they do not budge even when they are at fault.
- Jennifer the receptionist was disrespectful and hung up on me, too.
- They are inexplicably slow.
- They do not have the right tools to do their jobs.

We had a simple job that should have been very straightforward. They were unable to complete it because they did not have the equipment and arrived at our house nonetheless after their estimate and charged us almost the entire quote price despite doing half the work.

They told us they would return to finish the work once they found the tool, but instead of calling us to schedule a second call, we received a bill straight away.
The bill is dated due the same day that it is printed, and they threatened to send me to collections when I called to find out why they didn't return to finish the job.
That's when I was hung up on by Jennifer.

I spoke with Tim, the owner, but he had the same attitude. He offered no solutions and defended the disrespectful actions of his employees.

We'll be hiring another plumber, and our neighbor is following suit.

Inger L.

I have had two clients now that have been unhappy with this company. I am sure they are fine as long as everything runs smooth, but if not; watch out. First client called them to fix a plumbing issue prior to selling their house. The client told me the lady on the phone was very rude. When the guy came out to fix the issue I mentioned that to him as he said he was the Owner. He made an excuse about how she may have had a bad day. I'm sorry, but who gets to be rude to people just because you have a bad day. I just closed on another home; Seller had work done on a vacant home, buyer moves in and immediately had issues with a leaking shower (which Paris worked on). I phoned them today and spoke with Michelle. She said that it was no longer under warranty (their warranty is only 30 days even on a vacant home), but they would need to come out and look at it to determine what the issue was. Her tone was very condescending (a co-worker was right next to me and couldn't believe what a rude attitude she had). I asked for the manager and was transferred to Jennifer. I admit that I was a little frustrated, but Jennifer was worse than Michelle. She reiterated that they would need to come out to look at the situation, but also said that it was no longer under warranty. I asked her to clarify their policy aside from this for future (as I run into plumbing issues all the time with clients). She told me that she didn't need to go back and forth with me, and I told her that I just wanted to understand their policy, she told me she didn't need to go back and forth, so I asked for the Owner. She said ""Listen lady,"" and I told her ""My name isn't lady."" at which point she hung up on me. I have been in customer service for decades and have never hung up on a customer. I will never refer them to a client again.

Mark O.

Once again, Paris Plumbing saved the day and saved our house from a potential water disaster ! We had a stubborn leak in our bath faucet. When Paris came to fix it, they noticed that the faucet valve was ready to fail. By catching this problem and replacing the old faucet entirely (rather than just doing a quick-fix), Paris prevented a major water leak which may have caused $10,000 in damages from flooded floors, damaged drywall, etc.
In brief, use Paris Plumbing for all your plumbing jobs, both big and small !

Nathan E.

My experience with Paris plumbing defies everything I know about working with contractors. They have been prompt, helpful, kind, quick, and thorough. I've only had a couple day wait on three different appointments, where most good contractors are 1-2 weeks. They got my new hot water heater in quickly without a complaint about the fact that it's on the third floor of this townhouse. They were in and out in 30 minutes for a few small fixes (caused by other work).

I would highly recommend them for any plumbing needs. And family owned too!

Linda S.

It is so nice to deal with a professional and competent plumbing service. we had used a service that in the past was ok (Lake City Plumbing) but has failed us twice already. Just a simple drain clog which 2 weeks later clogged again. A friend recommended Paris, who scheduled us nicely and fixed the drain while replacing a part that was totally bypassed by the other plumber. We have had no problems. The technician (JRP) is highly recommended.

Elaine W.

Again, Paris Plumbing came to our rescue.
We had a 'clean out' leak in our basement. Water everywhere.
Called Paris and was able to get someone scheduled.Jon was here in 2 hours and fixed the problem.
As usual, very professional from the call to the scheduler Jennifer to
Jon the fixer!...Thank you for doing such a great job!

tanja d.

Paris Plumbing is my go-to, has been for years. They just finished a small job for me, quick, knowledgeable, reasonably priced for quality service. Office staff is very helpful and professional too - I never call anyone else!