Pardee Service Experts

G M.

Well we will talk about customer service. First we called to have our hvac and all checked out. So why does a salesman come out with the tech??? Second why has the sales man not even touched bases to ensure everything is okay or not? Now someone called everyday names """"Jennifer"""" to get our filters...we rescheduled our appointment with """"Jennifer"""". So when the tech comes out and we ask what's going on he calls Jennifer and puts her on speaker phone. SMH yes people mix things up but Jennifer doesn't need to be the butthead and rude as hell because she forgot to update their schedule . she will never call back her and pardee may not be Back piss poor customer srevive skills... **Update 9/24/19 We have had this install and until only since late May and the ac has went dead NOT working for the 4th time . Just beyond any beliefs. 5/30/2020 So our lovely """"leased"""" equipment was scheduled for the yearly Maintenance in March it was canceled once due to their workers being sick. Now """"Amanda"""" calls and said due to influx demand of homeowners without ac they """"want"""" to see about rescheduling. Interestingly enough we are """"PREMIRE"""" it's sad you want to and it was never said cancelled but you did not show up on the appointment time and day but made more money while taking ours. Very interesting priorities! I would like corporate name, title and contact info for me to call. Thanks

Amanda B.

Don't fall for the """"$99""""Service call!!!! Tried to charge another $80 after he looked at my air handler for no more than 30 seconds. So $180 for literally doing nothing. Then said his sales guy could come give a quote to install a new one without even giving a quote on fixing the old one.

Corey G.

I had 4 other quotes to do some basic AC work ranging from $165-$400. Pardee showed up and said it would be an all day job and would cost $850. When I said I wasnt going to pay that they then charged me a $99 diagnostic fee even though the technician only took a couple of pictures and looked at the system for maybe 3-5 minutes. I left detailed notes with the lady on the phone on exactly what I wanted done. if I would have known my options were to to either pay their ridiculous quote or pay $99 I would have never had them come out in the first place. The next day I had a technician do the work for $165 and completed it in 2 hours.

Troy G.

I give the service tech five star came out did the work knew what he was supposed to be doing in and out of the house quickly. The service people they have calling customers give them a one-star. Schedule appointment between 9 and 10 today call at 930 day of appintment tells me parts aren't here and it could be another hour before they can show up. Tell her I can't stay here all day because I have to do stuff for my mother's funeral arrangements and she gets an attitude. Well, I'm calling you to let you know. And basically tells going to have a great day. Make sure you have your parts and everything ready to do the job and be on time. Do not hope parts in truck. This is second repair done and both time had to wait on part and appointment was late. Ans once parts arrive I it will be another 2 hours before they show up to do work. Nope very pleased with Pardee. And now they kicking me out of the annual service plan for my a.c. unit because it costing money to repair and want me to get some plan thatvgives me 15% off parts and discount labor instead of free parts and labor which is what I had. No problem taking money as long as it not cost them. I get that a.c. unit getting older that why had insurance to cover stuff as it got older and now just change plan to make more money off me. I have to keep plan on newer a.c. unit from them because had 2 years and have called them 3 times to fix and can afford to not have covered as much as it breaks down. So, stuck paying until they drop me on this one too. Start looking for better a.c. service in Lowcounrty.

Blake M.

Always the best service. Highly recommend. Punctual and proficient. I've been using them for about 1 year.

Mike N.

We sold our Johns Island house recently. Only 6 years old. We were on an annual maintenance plan with Pardee, and we felt that we were given a fair deal and the techs were always knowledgeable and friendly. Then we had a home inspector check out the house before we listed, just to make sure we would have no issues when buyers' inspector came through. Our inspector went in the attic and found where there was a huge hole in the ducting where it meets up with the A/C unit, and apparently had been like that for some time (maybe years). Our inspector actually had a handyman fix it. Unfortunately our Pardee tech never made us aware of the issue. But we spent hundreds $$$ over time heating and cooling our attic. :(

Mary W.

When are unit had problems they came the same day we called and our new unit was put in the next day when we found out our old unit was broken. The entire team from the technician(Lindell), the consultant(Shaun Shaw) who sold us the unit and the team that installed(Malcolm and Damion) the unit were polite, professional and respected our home. Would highly recommend them again.

Clint C.

I had a great experience yesterday with Pardee Service experts. Brad Frazee (#396) really goes the extra mile to keep you cool and in good shape. I would recommend them to everyone. Their service is always timely and courteous. I've also been using them for over 5 years for routine maintenance on my Trane units to keep the warranty in effect.

Manolo R.

Scheduled an appointment for the same day our unit was not working due to poor repair job by a different company. Pardee was able to discover the issue and due to how poorly our unit was repaired decided to ultimately get a new unit and all together and Pardee decided to waive our diagnostic fee was completely. Our new unit was installed two days later. Just simply amazing and efficient service. You have the option to lease or finance your unit. We chose the finance option.

SC F.

I read the poor reviews, but my experience is completely different. I've used numerous companies over the years and all of them have told me something different. I've spent a lot of money and my system still doesn't work properly. Today, Lindell came out and he took his time. He checked every single thing out individually. He even caught where another company had done something they shouldn't have, which had affected our system. He didn't try to sell us anything. While he worked, he took the time to explain what he was doing so we understood. When he was done, he stayed and happily answered all of our questions.