Paramus Plumbing & Mechanical

Ira L.

We are in the process of selling our house and we were away on vacation and suddenly I get a message that there's a water leak coming from somewhere in the pipe stack that runs from the basement all the way to the bathrooms on the the first and second floors. The water was coming down in the basement like someone was taking a shower there. Luckily, I had used Brett about 5 years earlier when I had to replace the central air in the house and he did a great job. I was really freaking out because I didn't know how serious the problem was, how much the walls would be torn up to find the problem, how long it would take to get it done, and of course I was worried about losing the sale. Brett's guys came and found the broken pipe and replaced it with really minimum damage to the walls. I can't tell you how relieved I am, I can finally sleep at night. Brett is just the best, honest and decent, and I would never use any plumber other than him. This guy is a gem! I just want to add that if you need a plumber there is no one else you should use!

Eric K.

This is an unfortunate update following my 5-star review a few years back. I tried to really like Paramus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before.
I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me.

What is the point of being in a Service industry if your first line of service - communication - is so atrocious?

I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that ""they left a message with the technicians, there's nothing more they can do""?

I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she ""has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians"" Okay, understandable as long as someone calls back, I thought.

Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls.

I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them.

So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with ""big commercial jobs"" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers.

They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Thom L.

One of the better choices for plumbing work in Bergen county. The prices are reasonable and the work is very good.

Gareth E.

The circulating pump on our heating system started making some loud noises so we shut the system down and checked Yelp to find a plumber. Based on the good reviews I called Paramus Plumbing & Mechanical and Brett came to check it out about 2 hours later. He was super friendly and knowledgeable and got the pump oiled and sorted and provided some good advice for a number of plumbing questions I had. Great guy and I definitely intend to use them for all future plumbing projects. Highly recommended.

Jan S.

Paramus Plumbing is top notch. I am new in town and sometimes it's exhausting to search for a good company and know that you are getting the best service for a fair price. Brett is knowledgeable and honest. Highly recommended!

Bob H.

Typical plumber nonsense. Makes time to get the job, waited all afternoon for Brett to show for the first scheduled visit, never called, I called the next day and heard his excuses, rescheduled, gave up after waiting 2 hours for him today. Next.

Karen G.

So glad that I found this place!! Through yelp! Craig was amazing ! He went above and beyond! Will definitely use them for all my AC and heating services! Thank you

Ryan H.

Luke was exceptional!! The three problems I had weren't crazy but he was able to figure out how to fix the issues creatively and saved me a fortune in the process! A previous plumber wanted to open a wall to fix a leaky faucet. Luke found a workaround that has worked perfectly. A bathtub needed to be snaked and he handled it better than any plumber I've ever hired before for this issue. I can't recommend Paramus Plumbing - and specifically Luke - more!!!

Dennis M.

I called them and asked for an estimate to install Central AC in my home. At first they wanted $175.00 to come out. I had called 5 companies in all, Paramus was the only one that wanted a fee. I balked. I don't pay for estimates. They reconsidered and agreed to come out at a mutually agreed upon date and time to bid on the job.
They missed the scheduled time, arrived about 5 hours later. A week or so later I got a vmail that they wanted to discuss the job. I returned the call to their vmail and asked if they could simply send me the estimate in an email. A few weeks have gone by, no estimate.
I must say I was not completely surprised. The few interactions I had with them on the phone left me suspect if they would show up. They came across as being not really interested, but we'll do you a favor and come out and bid on the job type attitude. So thanks for the apathetic response to my invitation for you to bid on installing CAC. You helped me narrow down my search for finding the right customer centered company. Thank you for eliminating yourself from consideration.

Menen M.

Not only did Mr. Brent Pagan have an in depth conversation with me about the potential plumbing issue while he was at home, but also PPM also made my appointment for the same day! What a breath of fresh air after dealing with rude people for Roto Rooter. Trustworthy and affordable as well. Thanks!