Paradise Plumbing & Air Conditioning

Jon L.

Had an appointment in Parkland at 9am. I made it very clear that they needed to be here at 9am since I have work. They said no problem as it's the first appointment. No call, no text.......pathetic. UPDATE - gave them another chance. Appointment Saturday AM but they called and texted the wrong number even though they called me at my correct number to make the appointment? Of course, no show once again today! I told them they could come at 5pm and they called back a couple hours later but didn't leave a message. This company simply can't communicate........or show up!

Kevin C.

For the second time, a poly pipe in my bathroom burst. The first time it happened I got a different company to patch it. This time Paradise came out. Dude named Jeremy actually EDUCATED me on why it happens and gave me all my options on how to reduce thecchance it happens again. As always, great service! Thanks.

Diane J.

I had Paradise Plumbing give me a quote to replace my shower unit components: shower head nozzle, controller, etc. They quoted me $319 per hour per person! Just for Labor !! I bought all the components myself. I obviously didn't hire them. So, after I posted the above on 5/31/23 I have had two calls from Matthew Rich the owner. I'm at a Doctors office and I'm not taking calls as I find it rude to the other patients. So I emailed Mr. Rich my response to his first voice mail. To which he calls me again from another number: his VM which I have saved says: We need to speak to me man to man, etc. (Nice innuendo, stating I'm not a man because I can't take his call immediately) Then he denies his labor rate is $319 per hour. Sorry, I have his estimator in my house telling me the job would be at least $1500+ and when I pushed back with- Why? His estimator stated: we bill $319 per hour for repair jobs per person. Less than that for new construction. Companies like this tell you even for a basic job, a flat rate is safest for you the customer! That is nonsense ! $1600 for a 3 hour job? If they took more than 3 hours they should fire their plumber. Now this is recorded on my ring camera system. I have been in the trades since 1978, I own a development company, rehabbed hundreds of units, built hundreds of new units - houses & apartments. Currently I have close to 100 units in production or approved to be built in New England. My wife has a lawyer on staff at $200 an hour. $319 for a plumber ? On what planet ? In my opinion, I would look elsewhere. This is a copy of his voicemail. https://drive.google.com/file/d/1aH3H1au3e2jlKgq7LNDDhheNO7o_W9OM/view?usp=drivesdk End of the Story: I got 2 licensed plumbers to come do the work for $950 - they cleaned up, they did an excellent job. $650 less than Paradise's price.

Charles S.

AC tech said there was a leak, noticed some oil around the coils outside, but wanted 1K to detect the leak! My regular AC tech was able to come out and diagnosed the leak in less than 5 minutes (the coils), & he laughed real hard when I told him that leak quote. Stay away from these classic rip-off style Florida AC thieves.

Patti M.

I trust Paradise plumbing to fix my plumbing issues. They are always knowledgeable, on-time, polite and very patient. Paul was great today. I have worked with several other employees and would rate them all 5 star too. When I call, I always get same day service. This is wonderful. It reminds me of an old time Florida company who puts customer first.

Nick N.

The plumber who came to work on my shower was great. He was knowledgeable, skillful, polite and respectful. It's too bad he works for this company. I can't speak well for the company who would not give me a breakdown of costs. They claimed """"it was standard procedure"""", but I find that to be bull. When I inquired about the cost of the replacement part, somebody on the receiving end let it slip that the cost was $100--I don't think he was supposed to say that...uh-oh! But still, they would not issue a breakdown. The cost for the replacement repair was $675.00; so, doing the math, the company makes $575.00, right?...and what does the plumber make from that is a mystery. I call this a ripoff. And, of course, I had already spent $275 for an analysis of the repair which took minutes to evaluate. Total cost: $950 for a shower diverter. Of course, when you need a plumber fast, it's all about who can be there first.

Nathalia V.

Paradise plumbing was a life saver last week when our bathtub started backing up, called paradise and they called us back within minutes. Arrived within the hour quoted and got to work They got the job done, offered advice for future and also do AC Thanks Paradise 5 Stars

Julie W.

The plumber was knowledgeable. But he looked for anything he could do to upsell me. Wanted to charge over $300 for simple pipe cap. A bit disappointing. Money is hard to come by. They are very nice and very accommodating, but they are a 3-tier selling machine. Sales on phone, plumber tries to sell you then manager reaches out. They do the same thing when you buy a car. I liked them but I will keep looking. It all felt a bit over the top. This ultimately made me uncertain. Too many people trying to make money and not enough technical assist.

Jannette S.

Upon completion of an AC repair, I contacted Paradise and expressed my concerns with the details of the bill. John promptly contacted me and addressed all my concerns. I am happy with the outcome. My thanks to the customer service staff and AC technician Nicholas. They were very corteus.

Rhonda B.

Scheduled an appointment for Saturday October 22nd.I was informed I would be their second appointment of the day and should arrive between 10-12 after their 9:00 appointment. Called at 11:00 to follow up and they said they would be at my home between 12-3. Called at 3:00 as no one had arrived and was told I was next. Nevertheless I received a call between 4-4:30 stating they are not coming. WASTED AN ENTIRE SATURDAY WAITING FOR THIS DISRESPECTFUL AND UNPROFESSIONAL COMPANY!!