Paradise Plumbing & Air Conditioning

Anne C.

This company was fantastic from start to finish. Everyone from the person who answered the phone to the plumber who showed up was friendly, professional, and helpful! They were fair and honest. Highly recommend them!

Jason S.

These guys were terrific. I needed to have a new thermostatic cartridge put in the shower in my new home. Within hours I had Alan at my door ready to go. In about 30 minutes he was done and all was working fine. Definitely a relief and a job well done. Hopefully I won't have to, but I know who to call if anything else pops up.

William C.

Just want to thank everyone at Paradise for their prompt service. Everyone is so polite and sympathetic with your issues. I would recommend them to anyone.

William N.

Technician showed up two hours late and wanted $195.00 for 5 minutes worth of work that was eventually done by someone else. Though not as bad as Roto-*****r's estimate, seriously, an experienced person could have done this for $100.00 and I would have paid it. Attempting to charge me $195.00 for 5 minutes worth of work is ludicrous. I have an advanced degree,with 20+ years experience, and I don't charge that much money for my services.

Kaushik R.

They were pretty good with the quote and service during the pandemic ensuring all safety protocols :)

Lisa D.

If I could give more than 5 stars I would. My husband and I came home from vacation to find our home at 90 degrees inside. Matt and his associate came out at 8:30pm to fix our AC, they were here 15 mins since my first call to them- we couldn't be more satisfied with their friendly, quick service. They were highly knowledgeable and took the time to show us photos/videos and explain what was going on. While I hope I won't be needing their services again, I will be a repeat customer to Paradise in the future and I highly recommend them to all. Thank you again guys

Thomas S.

Timeliness and communication was great, it was a Saturday during Isaias storm so thank you but my issue was not fixed so could not give 5 stars. Only thing they did was try to snake it with a 6 foot hand snake and it probably needed a motorized one that could go 20-30 feet.

Lee K.

Bought a condo in South Florida and having it renovated. The AC quit working when I got back to town on the weekend. Called Paradise Monday since they are already on file with the HOA of the condo and high rating on Yelp. The lady answered the phone was very nice and made an appointment for Monday afternoon. The technician showed up on time, checked the AC and said there was nothing wrong. He reset the unit, got it running, and left. Everything seemed to be perfect till Wednesday when I went back to check the condo, the AC quit working again. Called Paradise and they sent the same technician back Thursday morning. He checked it again and said the motor went out and had to be replaced, it would cost me close to 2000 dollars to replace the motor and several other parts along with it. He then said it wouldn't be a good idea to put that much money into a 15 year old unit and I'd better off have a new AC which would be 6700 dollars. The office sent me the proposal in minutes and called me immediately to make sure I got it. The owner called later and went through all the details and told me I need to make up my mind quickly since there were only hand full of units available in south Florida and if I wait to long I may not get one and it could be a long time because of the COVID. But he did find out that the technician made a mistake, the unit is 7 years old instead of 15, and it would still cost me close to 1300 dollars to fix the motor and I am still better off getting a new unit. I called another company to have a second look of the AC. The technician came late Thursday afternoon and found a malfunctioning capacitor was causing the problem. It costed me 135 dollars to replace the capacitor and the unit has been working fine ever since. Friday morning, I got a call from Paradise to follow up with the proposal. I told them it had been fixed by another company and told them what was wrong with it. She said she was glad that I had it fixed and she would make a note that I did not need a new unit. Didn't show any interest to know why their technician was there twice and was not able to diagnose the simple problem. Of course, I haven't heard from the owner either. Lee

Tsehia M.

We have 2 bathroom. Toilet A and toilet B. Toilet A has never had any issues. Toilet B had a clog yesterday called them out . They fixed it after 5 hours ,No problem with Plumber. But right afterwards bathroom A which always worked now is not working . I called to let someone know what happen . And the lady on the phone is justifying the fact that the plumber did not go into the main line wouldn't be the cause for bathroom A not to work. First of all this lady was not there , and besides from the snake another extended coil instrument that was much much longer was used. Called them to explain this and they weren't listening to understand. Even on the same day both bathrooms were check and it was confirmed that toilet A was working perfect with no issues. But after work was finish with toilet B it was a different story. I will not use this company again, but perhaps your experience will be different. Just know that if their work cause damage, the blame will immediately be shifted, justified and covered up and they will Also want more money to return for a job they damaged in the first place.

Gayle B.

These folks are the best! From the schedulers to the technicians. My husband is paralyzed on his right side from a stroke and needed a specialized toilet installation. Paradise worked with us during the Corona Virus pandemic to get it installed. They recommended electricians and worked with them to coordinate installation. Thanks to Juan and Nicole for all their hard work!