Paradise Home Services

Marc R.

After calling Worthmann yesterday to fix our toilet not flushing properly & various failed attempts to clear the blockage, he returned today to take out our toilet & deal with the blockage from that point. When he took the toilet out the flange broke. He said it was already broken but in fact if it had been broken the toilet would have rocked or leaked---it had never rocked or leaked before. They were going to charge $525 for getting our toilet running again. But then a broken flange after the toilet removal, now the price went up to $800. So instead he put a metal brace to secure the existing flange & charged $175 plus $525 with a total cost of $700. I wouldn't call this company ever again. Not a good experience & I feel like It was a rip-off.

Kayla L.

I called Paradise on July 22, 2023, and explained I had a bathtub faucet that doesn't shut off completely. I said I'm pretty sure it may need the stem replaced or the rubber gasket to the stem replaced. I was told no problem; we will have a tech come out take care of it for you. Come to find out when the tech showed up, I was informed my 3-handle unit was failing and they recommended, and I quote, """"Recommend replacing valve in wall with modern unit. Valve is located on exterior wall, no access to valve without removing shower unit. Replacing valve will necessitate replacing tub/shower as well"""". I kindly asked the tech if he could just replace the cold-water stem to fix the leak, at this time? I was told he could not work on after-market plumbing. Obviously, I said no thanks to a completely new shower/tub. I stood in awe, how this simple plumbing issue could have been resolved by simply replacing a .50 cent gasket or a $5 valve stem however, nothing was done, even though I had told the tech I'm expecting guest at my home the next day. I immediately contacted a local plumber (he inspected the same stem and determined that only the rubber gasket needed to be replaced), complete job was done by the plumber, within 10 minutes. It's apparent, Paradise doesn't have the homeowner's interest but, is only concerned on getting the most money out of the homeowner by trying to do unnecessary repairs. I've dealt with multiple plumbing services over my years and have never experienced anything as crazy as this. This is the first time I felt the need to share and post a review, so you don't have to waste your time and money. I can attest that everything I stated is accurate and true!

David M.

Just got a Moen faucet installed. Technician was early, professional and fast. Stuck to the quote with no surprises. Definitely will use the again.

Dora B.

I had the free AC tune up and I am suspicious of what was done. The tech came in and I showed him the inside AC unit. He put his hand inside the door then all of a sudden my thermostat wasn't working and it was working just fine, even after he arrived. The screen on the thermostat went blank only after he messed with something inside of the unit. I was so surprised and it const me $295 to replace it. It is just fishy that it worked til after he got at my house and messed with something in the unit. I, unfortunately, won't have them back at my house.

Kelly G.

Paid them to replace main water line on Jan. 29 , 2021 today April 27, 2021 it is STILL NOT FINISHED. The plumber tells me he can not finish it until the county inspects it, the county tells me they never even applied for the inspection and the office tells me there is no need for the inspection. I have told them all I wanted the county to inspect it and I still have a ditch in my front yard. RUN FROM THIS COMPANY!!!!

Michelle V.

Can't say enough good things about Lance, the technician that fixed our AC. He was extremely kind, professional, and got our unit working within 30 minutes. We had a toilet fixed with them as well and had great service. Good prices, great work and awesome people. 10/10 recommend.

Merrill W.

I have used their services multiple times and a couple times after hours. Paradise has been nothing but great. The response time is excellent. Very professional and everyone that I've dealt with knows their job. I can't express how happy I am with the quality, professionalism & service. You will not be disappointed if you ever need service from them. To the entire staff.. my thanks to you.. much appreciated

Scarlett R.

As others have noted, the professionalism of this organization is top notch. I called for a suspected failed toilet on a 30 year old house I had recently bought on a Friday. I had recently relocated to the area from a 90 year old historic property out of state, so from my prior experience I expected a full rip and replace (toilet, wax ring and flange cutout and replacement) was needed. The lady who took my call apologized that they couldn't get out until Saturday. Inspection confirmed my expectations and estimate was done while onsite. Materials were sourced on Monday (while I had my wife out for her periodic chemotherapy infusion) and work was completed on Tuesday. The installation technician did top notch work and left the jobsite cleaner than he found it. My only reason for only four stars is cost. I was able to identify and source the materials used for the job. Markup on materials was about 50% and the labor rate was somewhere between $175-200 per hour. Net-Net: If you need it done first time right by professionals, this is your team. But expect to pay top $$$ for the service levels they provide.

Joyce B.

Misdiagnosed issue with sewer grinder leak. Did extremely minor surface excavation, gave up on finding the actual leak, then just made up a problem location. Quoted over $3000 to replace the pipe going from my house to the grinder. Recommended also replacing the sewer grinder for an additional $5000. Had Air Design Systems come give a second quote. They did deeper excavation and found the exact point of the leak which was the pipe leading from the grinder to the sewer. The pipe had shifted and needed a offset so the pressure would not break it again. Air Design Systems fixed the leak and added the offset for $800 total (charging by the hour for labor + parts). Paradise is a company whose business model is to attract customers with flashy branding, upsell them on service they dont need, then charge them out the ass for it. So glad I got a second quote. In my opinion, only choose Paradise if you like burning money.

John S.

I highly do not recommend this company. I was deployed overseas, and my wife encountered a problem with the water line. She contacted Paradise Home Services to come to our home to check it out. They quoted her a 69.00 fee just to come out. Most companies if you get them to do the work that fee is normally taken off. Not with this one. The guy told her there was a leak in one of the pipes on the side of our home. I was deployed, therefore she could not contact me at that moment to talk it over with me. The guy quoted her over 500.00 to replace a tiny piece of pipe with 2 couplings. The parts were maybe 10.00, if that much. So, where does the over 500.00 bill come from. Another thing they do also is the bill is not itemized, that's another trick that they use too. This company took advantage of a female, that did not have a clue. I am beside myself with anger over this situation. If I would have been stateside, this would not have ever happened. STAY AWAY FROM THIS COMPANY!!