Paradise Home Services

Pam D.

I had the free AC tune up and I am suspicious of what was done. The tech came in and I showed him the inside AC unit. He put his hand inside the door then all of a sudden my thermostat wasn't working and it was working just fine, even after he arrived. The screen on the thermostat went blank only after he messed with something inside of the unit. I was so surprised and it const me $295 to replace it. It is just fishy that it worked til after he got at my house and messed with something in the unit. I, unfortunately, won't have them back at my house.

N N.

Misdiagnosed issue with sewer grinder leak. Did extremely minor surface excavation, gave up on finding the actual leak, then just made up a problem location. Quoted over $3000 to replace the pipe going from my house to the grinder. Recommended also replacing the sewer grinder for an additional $5000. Had Air Design Systems come give a second quote. They did deeper excavation and found the exact point of the leak which was the pipe leading from the grinder to the sewer. The pipe had shifted and needed a offset so the pressure would not break it again. Air Design Systems fixed the leak and added the offset for $800 total (charging by the hour for labor + parts). Paradise is a company whose business model is to attract customers with flashy branding, upsell them on service they dont need, then charge them out the ass for it. So glad I got a second quote. In my opinion, only choose Paradise if you like burning money.

AnaLucia ..

Had both toilets in our house replaced and very happy we moved forward with Paradise. Upon initial inspection I got a really good feeling from Adam - felt like he was being very honest in his recommendations and never got the sense I was being pressured to book with them or upsold in any way. When scheduling the team was responsive and accommodating. Great customer service. They weren't the lowest bid for the job, but I would highly recommend spending a little extra money for an efficient process, timely scheduling and quality work.

Brian D.

Two years later update! The lift pump failed and died unfortunately. I called Paradise and they were awesome again and sent out Adam to help me. He did all the diagnostics to verify that the pump had indeed failed on its own and that there were no issues with the system or power outside of it. The pump was still under manufacture warranty so the checks were necessary. He got me fixed up in a shift and we are good to go now with no issues to report. Very thankful for the Paradise team & Adam for it all.

M. H.

Just got a Moen faucet installed. Technician was early, professional and fast. Stuck to the quote with no surprises. Definitely will use the again.

Danny B.

Great service!!! They had to Repipe our home and were very professional throughout the whole process. They noticed our HVAC system was older and wasn't working the way it should. They were able to get one of their HVAC technicians out in about an hour. They gave us a great deal for being existing customers and were able to get the entire project financed very quickly for nothing out of pocket. If you need any Plumbing or HVAC work done look no further this company will get you taken care of from start to finish.

Wish H.

I have used their services multiple times and a couple times after hours. Paradise has been nothing but great. The response time is excellent. Very professional and everyone that I've dealt with knows their job. I can't express how happy I am with the quality, professionalism & service. You will not be disappointed if you ever need service from them. To the entire staff.. my thanks to you.. much appreciated

Juan Jose P.

This Company came to my house to replace a two ton unit they installed a 1 ton instead after months of back and forth the finally replaced it with the correct unit they came back to fix a leak and in the process they shut off my water heater and try to sale me a new one for over $3000 my water heater is fine I called the gas company who told me all I needed was to turn on the pilot I was with out hot water for 4 days they didn't care that I had toddlers in the house all they wanted was to sale me a water heater. They're dirty and sloppy they had the nerves to come back and wanted to take pictures of the sloppy job they did but not with out my son having to babysit them making sure they didn't destroy or tampered with anything else?

Ladda L.

The technician expected me to pay a dispatch fee of $80 after I was told by the receptionist that the quote was free of charge. It left a bad first impression of this company and I decided to take my business else where.

Barry S.

I called Paradise on July 22, 2023, and explained I had a bathtub faucet that doesn't shut off completely. I said I'm pretty sure it may need the stem replaced or the rubber gasket to the stem replaced. I was told no problem; we will have a tech come out take care of it for you. Come to find out when the tech showed up, I was informed my 3-handle unit was failing and they recommended, and I quote, """"Recommend replacing valve in wall with modern unit. Valve is located on exterior wall, no access to valve without removing shower unit. Replacing valve will necessitate replacing tub/shower as well"""". I kindly asked the tech if he could just replace the cold-water stem to fix the leak, at this time? I was told he could not work on after-market plumbing. Obviously, I said no thanks to a completely new shower/tub. I stood in awe, how this simple plumbing issue could have been resolved by simply replacing a .50 cent gasket or a $5 valve stem however, nothing was done, even though I had told the tech I'm expecting guest at my home the next day. I immediately contacted a local plumber (he inspected the same stem and determined that only the rubber gasket needed to be replaced), complete job was done by the plumber, within 10 minutes. It's apparent, Paradise doesn't have the homeowner's interest but, is only concerned on getting the most money out of the homeowner by trying to do unnecessary repairs. I've dealt with multiple plumbing services over my years and have never experienced anything as crazy as this. This is the first time I felt the need to share and post a review, so you don't have to waste your time and money. I can attest that everything I stated is accurate and true!