Paradigm

Lyndsey G.

I decided to give Paradigm another chance when the hot water in our shower stopped working. Brendan our technician restored my faith in the job and customer service Paradigm provides. They have clearly worked on returning to the standards they had before! We will happily call them again!

Cathy E.

Recently moved to New Hampshire and was referred to this company by the home inspector used during our home purchase. Upon moving into the new home we discovered that the prior homeowners cat urinated in one ac floor vent. Yuck! Reached out to this company and explained my situation and that I specifically required 1 ac flex duct possibly 5-8 inch size, a connecting floor register 12x4x7 and location of where in the basement ceiling I needed the access to be entered from.

At their request I emailed pictures of both the register and internal flex duct prior to scheduling appointment. I reiterated over the phone that since I was paying by the hour ($140 ph) plus a garbage $50 dispatch fee-that I needed the tech to come PREPARED with ALL PARTS needed to complete the requested job. I was very transparent of the work I needed done and parts needed including sizes. However after 2 1/2 hours later, the technician informed me that he was not prepared with replacement parts. Contacted the office to express my disappointment and frustration only to be greeted with an ""oh well"" attitude. I was very specific. They wanted to have the clock continue to run while the tech drives away to a parts store (45mins later) and finish the job. What should have had done in 2 hours would result in 4 1/2+ hours. No communication between technicians and appointment schedulers. Company practices must want the unsuspecting consumer to just take it. Not this DIYer. I'm now finishing up the job myself after paying $315 for 2 hours of 2 small ceiling holes. Oh and the response from the company was to remove the $50 dispatch fee after I stated I wasn't paying that. Consumer beware. Asks lots of questions before technician begins.

Jospeh M.

They did quality work and the plumbers who came in were great. My wife liked them and she is picky.
Only reason 3 and not 5 stars is when we wanted to get our heating replaced and brought someone in for an estimate they never emailed or called back with an estimate. i called and even wrote an email and nothing. We have to go someplace else becasue we cannot get an estimate, therefore we will most lilely take all our biusniess somewhere else.

Greg E.

Paradigm helped me out with a furnace replacement. The service was excellent from quote to completion. Once I agreed to the quoted price, a schedule was set. The technician arrived right on time and was courteous and professional. They exchanged the system and had everything up and operational just like I was told.

The next day, Steve (the owner) came out with the building inspector for the completed work inspection. Everything was great and was signed off.

Painless and professional. I'll definitely call on Paradigm in the future when I need plumbing or heating support.

Kevin C.

Had my hot water tank replaced by Paradigm and I was happy when I was told my hot water tank was still under warranty. I only had to pay for labor.... However, I was not happy with the additional charges they gave me when I went over my bill. They charged 140.00 an hour( I guess that is the going rate) but what upset me was, and was never told to me at all (I had to ask what the 70.00 hr charge was for) they charged me 70.00 hr for a helper. Again, when I called and asked how much they charge per hour, Paradigm said they charge 140.00 hr....never did they tell me that there would be an additional 70.00 hr helper fee. When I called the office they told me that I was lucky they did not send out a 2nd certified plumber to help at an addtional 140.00 hr. On top of that, they could not get to my house until 12:30 ( no problem) but, when they showed up they said if they work past 4:30 the hourly charge would go from 140.00 an hour to 210.00 hr. (they called it overtime after hours pricing.I told him to stop at 4:30 becuase I was not paying that).
So, of course the tech guy did not finish the job and stopped at 4:30 and had to come back out the next day and they charged me 50.00 service call fee(again) and when I said to the tech when he showed up that I was not happy with the 50.00 service call fee and the 70.00 hr helper fee he told me that im paying for his expertise and that I could have called a different plumbing co.
I have always used this company and these hidden charges( or should I call them fees not told to me). I would have given Paradigm zero or minus stars but cannot. Will never use them again and I will tell anyone who asks about a plumber service never to use Paradigm.

Jeremy N.

We bought a Baxi boiler from another company that has since gone out of business and needed to find a reliable company to service and fix our continuous problems we have with this unit we called paradigm plumbing and heating a few years ago and have since no longer needed to look elsewhere every time we have an issue we call them The other week we had a technician first name Sean came over to the house and diagnosed the problem with our no heat issue and was more than fair and knowledgeable with the ongoing issues with this manufacturer he was completely professional in all aspects of his job. I am completely satisfied with paradigm plumbing and heating I have and will continue to highly recommend anyone in need of great service

Josh G.

We have been customers for 5 years, when we purchased our first home. Our favorite technician left the company, but we decided to stick with Paradigm because we had always been so impressed by the quality of service we received. We have now seen that it was not Paradigm we were impressed with, it was their former employee!

""Doug"" came out to repair our gas boiler. He was at our home for over three hours and during that time all I heard was him complaining to a supervisor about how much he dislikes units like ours and asking for help figuring out the problem. The supervisor narrowed it down to a part he thought it might be and Doug then had to leave our home for an hour to go pick up the part. He returned and it ""didn't work"" so he let us know that we should just replace our boiler because it's probably the control panel and that will cost us $2,000 (we replaced the control panel 2 years ago for $300). He let us know that Paradigm would be in contact with us with a quote for replacement parts AND for a new system and we should hear back by end of day the next day. He then charged me $440 for his work for the day (fumbling around on the phone for 2 hours and then leaving for an hour to get a worthless part).

Four days later I received an email with a ""quote"" for an astronomically priced new system. I emailed back asking where the quote for the parts was and was told that they knew nothing about it, but the warehouse manager would be in touch. Never heard from anyone at Paradigm again.

I then contacted other companies for quotes on new systems and was given quotes that were $2,000-$3,000 less than Paradigm gave us. I was also told that our current system still looked like it had a lot of life left and that ""Doug"" had left the current furnace in disarray with wires hooked into the wrong places.

I used to think Paradigm was honest, affordable and reliable. Now I know better. Their employees are rude, incompetent and will overcharge you and leave you with broken equipment. Do not call them!

Pat E.

No stars for Steve Labbe and Paradigm HVAC- They installed a system in our home which never worked properly. The system failed and Steve refuses to take any responsibility for the improper installation. I would never recommend Paradigm to anyone.

Amy B.

Until 2 months ago I would have given this company 5 stars. I had them out to do various plumbing repairs over the last few years and I was always very happy with the work and their professionalism. When we decided to have central AC installed of course we called them for estimate. Rick came out and told us quote would be to us in a few days. 6 weeks has passed and still have not received estimate. I have called and emailed and they would promise I would receive estimate by end of day......still waiting. I gave 2 stars because I believe plumbing is great, but I would definitely look elsewhere for AC services.

Brian G.

Always available, honest and determined. Very reliable with a good team. They have seen most everything and they work together.