Paradigm

TruthBe T.

My son and daughter in law who JUST purchased their first home in Manchester had no hot water. They called for service and a technician came out for over THREE hours and never solved the problem. Your employee PROMISED to come back the next day to try and resolve the problem but he never showed up. My daughter in law called to find out where he was and she was told ""no one is coming today, we're booked""
Your company left two young new home buyers stranded with no hot water or heat. Your company never sent anyone back! Your company/employee DIDN'T FIX THE PROBLEM YET YOU CHARGED THEM $580 FOR NOTHING. They were forced to call ANOTHER company and pay again only to found out their oil tank gauge was broken and they had no oil. TELL ME, isn't that the FIRST THING a professional company check? This young couple who are trying to financially manage a new house got screwed TWICE!! I find you and your business to be very unethical. No repairs were done and a simple diagnostic visit that should have been apparent to a ""professional"", grossly failed. You got your money though didn't you? SHAME ON YOU!!!!!

Summer D.

I booked Paradigm for a minor sink leak repair for two units in the same building. Technician Mike was sent to me and did not finish the simple job. He had plenty of time (2hours) to finish. I was charged full rate and they expected me to reschedule a second visit. I complained to the owner Steve. He got defensive and yelled at me on the phone. He had the nerve to ask me if he could put his marketing sign on my lawn for free. I said yes and he just helped himself to my yard. But I spent thousands being his client and sent him a thank you gift basket when I first hired him. I even referred him out to my clients. Yet, Steve still snobs me off when I bump into him at social gatherings. Beware of this two-faced business owner. He charges a lot for crappy service. He's burned my bridge.

Sandy H.

Paradigm's (master) electrician, Craig, has been to our house twice in the last couple of weeks. He quickly grasps what needs to be done and DOES it! Craig is efficient, professional, pleasant, takes initiative, and is thorough and knowledgeable. No wasted time with this electrician!

I have also worked with Paradigm's HVAC division and they were incredibly good about locating and installing a new boiler for our house. Other than knowing they were here, there was no sign after the job was completed -- they did not leave behind a single speck of waste.

Paradigm is my new go-to so I can work with just one company for many different house maintenance projects we need to have done.

Kim D.

Scheduled an appointment a week ago for Paradigm to come today between 2-4pm. I took a half day off of work to be home. I called the office at 3:55 and after a lot of Um's and hold on's, was told - Oh sorry he will be at least an hour and a half from finishing his current job so he can't make it today. How unprofessional and inconsiderate is it that a phone call couldn't have been made letting me know that.

Lyndsey G.

I decided to give Paradigm another chance when the hot water in our shower stopped working. Brendan our technician restored my faith in the job and customer service Paradigm provides. They have clearly worked on returning to the standards they had before! We will happily call them again!

Cathy E.

Recently moved to New Hampshire and was referred to this company by the home inspector used during our home purchase. Upon moving into the new home we discovered that the prior homeowners cat urinated in one ac floor vent. Yuck! Reached out to this company and explained my situation and that I specifically required 1 ac flex duct possibly 5-8 inch size, a connecting floor register 12x4x7 and location of where in the basement ceiling I needed the access to be entered from.

At their request I emailed pictures of both the register and internal flex duct prior to scheduling appointment. I reiterated over the phone that since I was paying by the hour ($140 ph) plus a garbage $50 dispatch fee-that I needed the tech to come PREPARED with ALL PARTS needed to complete the requested job. I was very transparent of the work I needed done and parts needed including sizes. However after 2 1/2 hours later, the technician informed me that he was not prepared with replacement parts. Contacted the office to express my disappointment and frustration only to be greeted with an ""oh well"" attitude. I was very specific. They wanted to have the clock continue to run while the tech drives away to a parts store (45mins later) and finish the job. What should have had done in 2 hours would result in 4 1/2+ hours. No communication between technicians and appointment schedulers. Company practices must want the unsuspecting consumer to just take it. Not this DIYer. I'm now finishing up the job myself after paying $315 for 2 hours of 2 small ceiling holes. Oh and the response from the company was to remove the $50 dispatch fee after I stated I wasn't paying that. Consumer beware. Asks lots of questions before technician begins.

Jospeh M.

They did quality work and the plumbers who came in were great. My wife liked them and she is picky.
Only reason 3 and not 5 stars is when we wanted to get our heating replaced and brought someone in for an estimate they never emailed or called back with an estimate. i called and even wrote an email and nothing. We have to go someplace else becasue we cannot get an estimate, therefore we will most lilely take all our biusniess somewhere else.

Greg E.

Paradigm helped me out with a furnace replacement. The service was excellent from quote to completion. Once I agreed to the quoted price, a schedule was set. The technician arrived right on time and was courteous and professional. They exchanged the system and had everything up and operational just like I was told.

The next day, Steve (the owner) came out with the building inspector for the completed work inspection. Everything was great and was signed off.

Painless and professional. I'll definitely call on Paradigm in the future when I need plumbing or heating support.

Kevin C.

Had my hot water tank replaced by Paradigm and I was happy when I was told my hot water tank was still under warranty. I only had to pay for labor.... However, I was not happy with the additional charges they gave me when I went over my bill. They charged 140.00 an hour( I guess that is the going rate) but what upset me was, and was never told to me at all (I had to ask what the 70.00 hr charge was for) they charged me 70.00 hr for a helper. Again, when I called and asked how much they charge per hour, Paradigm said they charge 140.00 hr....never did they tell me that there would be an additional 70.00 hr helper fee. When I called the office they told me that I was lucky they did not send out a 2nd certified plumber to help at an addtional 140.00 hr. On top of that, they could not get to my house until 12:30 ( no problem) but, when they showed up they said if they work past 4:30 the hourly charge would go from 140.00 an hour to 210.00 hr. (they called it overtime after hours pricing.I told him to stop at 4:30 becuase I was not paying that).
So, of course the tech guy did not finish the job and stopped at 4:30 and had to come back out the next day and they charged me 50.00 service call fee(again) and when I said to the tech when he showed up that I was not happy with the 50.00 service call fee and the 70.00 hr helper fee he told me that im paying for his expertise and that I could have called a different plumbing co.
I have always used this company and these hidden charges( or should I call them fees not told to me). I would have given Paradigm zero or minus stars but cannot. Will never use them again and I will tell anyone who asks about a plumber service never to use Paradigm.

Jeremy N.

We bought a Baxi boiler from another company that has since gone out of business and needed to find a reliable company to service and fix our continuous problems we have with this unit we called paradigm plumbing and heating a few years ago and have since no longer needed to look elsewhere every time we have an issue we call them The other week we had a technician first name Sean came over to the house and diagnosed the problem with our no heat issue and was more than fair and knowledgeable with the ongoing issues with this manufacturer he was completely professional in all aspects of his job. I am completely satisfied with paradigm plumbing and heating I have and will continue to highly recommend anyone in need of great service