Paradigm

Kevin C.

Had my hot water tank replaced by Paradigm and I was happy when I was told my hot water tank was still under warranty. I only had to pay for labor.... However, I was not happy with the additional charges they gave me when I went over my bill. They charged 140.00 an hour( I guess that is the going rate) but what upset me was, and was never told to me at all (I had to ask what the 70.00 hr charge was for) they charged me 70.00 hr for a helper. Again, when I called and asked how much they charge per hour, Paradigm said they charge 140.00 hr....never did they tell me that there would be an additional 70.00 hr helper fee. When I called the office they told me that I was lucky they did not send out a 2nd certified plumber to help at an addtional 140.00 hr. On top of that, they could not get to my house until 12:30 ( no problem) but, when they showed up they said if they work past 4:30 the hourly charge would go from 140.00 an hour to 210.00 hr. (they called it overtime after hours pricing.I told him to stop at 4:30 becuase I was not paying that).
So, of course the tech guy did not finish the job and stopped at 4:30 and had to come back out the next day and they charged me 50.00 service call fee(again) and when I said to the tech when he showed up that I was not happy with the 50.00 service call fee and the 70.00 hr helper fee he told me that im paying for his expertise and that I could have called a different plumbing co.
I have always used this company and these hidden charges( or should I call them fees not told to me). I would have given Paradigm zero or minus stars but cannot. Will never use them again and I will tell anyone who asks about a plumber service never to use Paradigm.

Jeremy N.

We bought a Baxi boiler from another company that has since gone out of business and needed to find a reliable company to service and fix our continuous problems we have with this unit we called paradigm plumbing and heating a few years ago and have since no longer needed to look elsewhere every time we have an issue we call them The other week we had a technician first name Sean came over to the house and diagnosed the problem with our no heat issue and was more than fair and knowledgeable with the ongoing issues with this manufacturer he was completely professional in all aspects of his job. I am completely satisfied with paradigm plumbing and heating I have and will continue to highly recommend anyone in need of great service

Josh G.

We have been customers for 5 years, when we purchased our first home. Our favorite technician left the company, but we decided to stick with Paradigm because we had always been so impressed by the quality of service we received. We have now seen that it was not Paradigm we were impressed with, it was their former employee!

""Doug"" came out to repair our gas boiler. He was at our home for over three hours and during that time all I heard was him complaining to a supervisor about how much he dislikes units like ours and asking for help figuring out the problem. The supervisor narrowed it down to a part he thought it might be and Doug then had to leave our home for an hour to go pick up the part. He returned and it ""didn't work"" so he let us know that we should just replace our boiler because it's probably the control panel and that will cost us $2,000 (we replaced the control panel 2 years ago for $300). He let us know that Paradigm would be in contact with us with a quote for replacement parts AND for a new system and we should hear back by end of day the next day. He then charged me $440 for his work for the day (fumbling around on the phone for 2 hours and then leaving for an hour to get a worthless part).

Four days later I received an email with a ""quote"" for an astronomically priced new system. I emailed back asking where the quote for the parts was and was told that they knew nothing about it, but the warehouse manager would be in touch. Never heard from anyone at Paradigm again.

I then contacted other companies for quotes on new systems and was given quotes that were $2,000-$3,000 less than Paradigm gave us. I was also told that our current system still looked like it had a lot of life left and that ""Doug"" had left the current furnace in disarray with wires hooked into the wrong places.

I used to think Paradigm was honest, affordable and reliable. Now I know better. Their employees are rude, incompetent and will overcharge you and leave you with broken equipment. Do not call them!

Pat E.

No stars for Steve Labbe and Paradigm HVAC- They installed a system in our home which never worked properly. The system failed and Steve refuses to take any responsibility for the improper installation. I would never recommend Paradigm to anyone.

Amy B.

Until 2 months ago I would have given this company 5 stars. I had them out to do various plumbing repairs over the last few years and I was always very happy with the work and their professionalism. When we decided to have central AC installed of course we called them for estimate. Rick came out and told us quote would be to us in a few days. 6 weeks has passed and still have not received estimate. I have called and emailed and they would promise I would receive estimate by end of day......still waiting. I gave 2 stars because I believe plumbing is great, but I would definitely look elsewhere for AC services.

Brian G.

Always available, honest and determined. Very reliable with a good team. They have seen most everything and they work together.

Bob B.

We had a new gas boiler installed. Very professional and polite installers. Installer explained all the workings of the new boiler. They were detailed oriented and professional.

The Town inspector said it was one of the best installations he's seen.

Kara H.

We had a clog in our toilet we needed them to snake out. They sent two guys out (hardly needed) took everything apart, spent an hour and 1/2 and ultimately snaked out the clog that we asked to be done. They charged us $195 an hour! They said it was a 2 man job! The 2nd guy was clearly training as I could hear them the whole time and never mind that the two men could not both fit in my bathroom so one stood outside telling the other what do to. They supposedly replaced parts on my toilet which were fine and then charged us $120 to do so. Plus the $50 fee just to come to our house. So $462 to snake a clog! I could have bought a machine to do this for less. When we called to discuss the bill they took 4 days to get back to us (we called 2-3 times each day) and when they finally returned our call they were very rude and annoyed that we were unhappy with this cost. I am highly disappointed with a company I have used before. Will not use them again and will not ever recommend them.

Robert S.

House rummaged around when they knew no one was home. The workers were overheard making rude comments when they thought they were alone. They are messy; leaving shards of metal and wood everywhere. If you have a chance to use someone else then please go for it. If only so you feel safe. They act like children when not being watched. And the actual work is pushed far beyond the time it should take because of the tendency to sit around on phones and leaving work half done just enough to have to come back at inappropriate times.

Maria Y.

This review is way overdue.

In November, Paradigm installed baseboard heating to my second floor (I have a cape).

They were timely in coming out to give their estimate and their estimate was not only fair but I got a sense that they knew what they were doing over the other companies I had spoken with.

After I got the initial quote, I had a few follow up questions and the office staff was really prompt and kind in handling my questions.

On the day of my appointment the plumbers were on time, courteous and clean with their work. Everything went very smoothly. The job took the number of hours I expected based on my conversation during the initial estimate visit and and there were no hidden costs or fees.

I am more than satisfied with Paradigm and would always recommend them to everyone for their plumbing needs.