Papalia Home Services

Gabriela H.

They charge $89 dollars to come to your house and give you an overpriced estimate. Worst company I have dealt with. Don't use their service.

Tom D.

I called Papalia based on some great reviews I had seen on Angie's List. We weren't getting any Central A/C inside the home. When I called, I was told there was a $79.00 dispatch fee for a tech to come out and diagnose the problem. Simple enough. (I was not told that they charge by the job and not by the hour.) In the meantime I had done some YouTube research about losing Central A/C and learned it is usually caused by a failed capacitor. A replacement capacitor runs about $20.00 on Amazon and is a job that can be done fairly easily (excellent videos on this on YouTube). The tech showed up promptly, and sure enough, it was a bad capacitor. The tech repaired it in about 20 minutes... to the tune of $450.00!! The repair itself was $371 and they added on the $79 ""dispatch fee"" (usually this is rolled into the time spent on the repair). When my wife told me, I called and complained, and at the end of the day, they did refund the dispatch fee so the total was $371.00 to do a job that a handy, CAREFUL homeowner could do for $20. You make the call: they charge by the job, not by the hour. Be prepared to find someone who charges hourly.

Dave H.

Called them for a no-heat situation on a heat pump and they were able to schedule a service appt. by the next day (my regular heating guy couldn't get to me until the day after).

The service technician came and pretty quickly and professionally diagnosed the problem and fixed it. He recommended the unit be replaced, so I asked him to provide a quote to do so.

Up until this point, the company would be given a solid 4 stars (pricing is a little high).

But once I asked for a quote on the unit to be replaced, it all went down hill. They have to schedule a separate person to come out to take a look at things and provide a quote. Earliest appointment was 2 weeks out, but I took it anyway.

Guy comes and asks a bunch of questions that makes it apparent he never spoke to the service technician. After looking things over, he texts me repeatedly about follow-up questions about the unit and the quote I'm looking for. Explained I just want whatever replaced that *their own service technician* recommended!

Going on 2 weeks now, never heard back from them, even after an attempt at a follow-up email. So yeah, I guess for service, they're okay. But if you're looking for new/replacement equipment, their effort to provide me a quote was a joke & a hassle.

Jack D.

Dear Papalia Plumbing & Heating,

I am a tech enthusiast with autism who is very knowledgeable and I know my stuff even though I'm not a licensed bonded and insured HVAC Technician.
I would like Papalia to stop selling York HVAC Equipment and stay from microchannel because York is owned by Johnson Controls (JCI) and York uses microchannel technology on their 13 SEER LX Straight Cool HVAC Equipment which leaks refrigerant, and holds less refrigerant and you cannot pump the refrigerant into it's king valves and the aluminum flat microchannel tubes cannot hold the refrigerant because they are very cheaply made and are made to break in less then a few years and York dose not care about their dealers, they only care about money in my own opinion. back in like the 1990s and early 2000s York used to be the best HVAC Brand up to until they were bought out by Johnson Controls from back in 2005 and they switched over to the aluminum microchannel condenser coils in like 2010? which was used in the automotive industry for car radiators that only supports up to 4 LBS of pressure. back in the day, everything was all standard copper tube aluminum coils with capillary tube evaporator coils which was proven technology that lasted for a very long time from back in the 1960s, 1970s and early 1980s.

Guest A.

Overpriced as others as said. I was charged nearly $800 to to replace a malfunctioned safety shut off valve on a hot water heater with a new valve that costs $150 at any hardware store. The work and service was good but labor and parts cost is overpriced.

Elina G.

My AC was broken during a heat wave. Scheduled an appointment with Papalia for two days from when I placed my call. Got a call AT THE TIME of my appointment telling me that they are sorry for the inconvenience (it is 90 degrees at my house and another company could have came) and they can reschedule for next week. Today is Tuesday. Not reliable and left my family in hazardous conditions while notifying us last minute!

Silvia V.

I find it very strange that Papalia Plumbing has pretty good reviews on Angie's List and not so pretty ones here on Yelp.

My experience with Papalia Plumbing deserves 5 stars. I found them on Angie's List. Crystal was very friendly and professional and she made it very easy to make an appointment. She also called me 5-10 minutes before the plumbers arrived. Crystal also made sure that I understand that they charge a $79 dispatch fee.

The main reason I called a plumber was to open up one of our sinks and take out a necklace that fell in by mistake. I also wanted them to see if my bathtub drain needs to be cleaned and also to help me with an outdoor faucet.

Mike examined all three ""jobs"" he advised against cleaning the bathtub as it drained well, he told me what to buy on Amazon to fix my outdoor faucet - it's an easy fix - free of charge. He ""fished"" out the necklace from out sink and everyone was happy.

They may be on the pricier side but you get what you pay for. Everyone was friendly, knowledgeable and very professional.

Brian K.

Friendly service over the phone and in person but extremely overpriced. I had asked them to inspect two essential home units (my furnace and hot water tank) as both were due for checkup. When i originally scheduled appointment they mentioned their standard 50 dollar dispatch fee which i agreed to. The first set of guys came out (again very friendly and seemed knowledgable) to only inspect the HVAC furnace. Well to my surprise the plumber was not with them. He took just a few minutes to quickly inspect the furnace and replaced the air filter. The inspection + air filter cost me 260 bucks. They were here 15 minutes. With that said, i called the office and cancelled my 2nd appointment with the plumber who was suppose to arrive 1 hour later. I can't afford these guys!!

Josh C.

Trying to get some minor bathroom plumbing work done, and estimate a larger heating system project.
They charge $79 to just come out, and they won't give ballpark estimates at all over the phone, so if you don't like their on-site estimate when they've already charged you the $79 dispatch fee, you're out $79 and have to look for someone else.
No bloody way...

Chris H.

I should check yelp before calling them. Only Checked the google review and they got almost Five star. Do not know how they achieved that.

I came to this company by my landscaping contractor to install the backflow preventer since his plumber is out right now. Well, the guy came to our house for estimation and the lady answering phone calls seem to be good. But the quote is crazy, it is triple or even quraduple compared my other quotes to do the same job. I do not think they gave They also charge $50 just for the quote. I do not know how they get such good reviews on google. Do not waist your money and time on them.