Papalia Home Services

Sean C.

Have contracted Papalia twice now and received quality work each time. They are prompt, competent, and friendly.

Greg B.

My A/C died at the beginning of last heat wave. Called Pappy and they had a tech out that afternoon. Problem solved and home is chillin'.

Good, honest service. Highly recommended!

Mel G.

Papalia has been consistently responsive, and consistently does excellent work. They go the extra mile and do the small extras that make a difference.

Jake B.

We have used Papalia for several years for plumbing and HVAC services. They have been outstanding for both. Whether checking for a gas leak, dealing with a toilet backing up into a shower, doing routine HVAC maintenance, or helping route a dehumidifier into a sump pump all of our techs have been polite, knowledgeable, effective, and cost-aware.

Amy S.

i recently had an issue with my hot water heater going on and off. i called a bunch of different companies and papalia was the only one that returned my call.

they came out the next day and to my surprise two females showed up at my house. girl power all the way. they were friendly and informative and kept me in the loop the whole time they were here. they even had to leave twice to get a part. first one they picked up didn't work. i would call papalia again in a second.

Deborah D.

I have used your service for years. I appreciate your honesty, Answer all my question ( I had a lot). Did a fabulous job. I had a new gas dryer put in. I was happy that plummer could come back out in a few days to get it started. Thank you.

Jacob C.

TLDR; professional service but with a very steep price.

I called Papalia services to switch out two leaking valves on my kitchen faucet so I could replace my faucet. The team that arrived did a great job. Fast and got things up and running quickly. My primary complaint is on the price. The 150 dollar call fee usually goes to the first few hours of work and travel time. In this case it's just a straight charge. All other work on top of this. In my case they were running a promotion so it only cost me 75. After that they charged almost 300 an hour. The original quoted cost was over 700 dollars...to change two valves and strap on a new kitchen faucet I had already purchased. I discussed the price with them and they came down to 600. I was up against a deadline so I asked them to go ahead with the work but I won't be calling them back due to the price.

Dawn R.

I have been using Papalia Home Services for years and have always been extremely satisfied with their service... quick to respond.... assessment and resolution of problems are spot on....friendly and professional...Clara is just amazing!!!...I would recommend this company in a heartbeat..

Jim K.

I originally switched from a competitor to Papalia about two years ago after being told that my heating failure in November would need a month to get service to show up by the competitor, even though I had a prepaid annual contract with them. I called Papalia after seeing one of their trucks drive by as the situation and weather were extremely cold. They came only two days later and after diagnosing the problem, were able to get a complete repair done in just one day with no additional visits. It's functioned perfectly since.
Recently, they came to the house after an AC issue almost immediately on a very hot Saturday and the technician Brendan was able to fix a major problem in just minutes with a simple explanation and a tweak to my fixtures.
I've used them for plumbing issues also. One major ""like"" about their training is that their team always explains what they are doing, going to do and afterwards, how to watch out for future maintenance concerns. Additionally, they once made a repair that didn't work. Upon returning after a call, the technician immediately apologized due to them making an installation error, she came back and fixed the problem, apologized again for the inconvenience and made certain that I wouldn't be charged for the additional work.

Michael C.

I called Papalia to investigate an ongoing and frustrating issue with the cast-iron plumbing system in my 70-year old home. While I offered a slew of crazy ideas about how to proceed, during our phone conversation Mike suggested we begin with a videoscope of the main line to see if there was anything obvious. He was very upfront and said 'there's a high probability we won't find anything, but we really should start there.' I agreed and appreciated his honesty. Nick arrived on-time and it wasn't long before we found a complete break in the PVC pipe under my front yard just before the septic tank. Along the way we also noticed that the cast iron sewer pipe under my garage slab was in terrible condition. We decided to fix the septic pipe AND replace all of the cast iron piping throughout the stack and the sewer line. Needless to say it was a MAJOR and complicated job but my wife and I were fed up with the old system.

While it's unnerving to have your plumbing system in various states of disarray for multiple days, I never once worried that it wouldn't be done properly. The entire Papalia crew was amazing. Every morning I received a text message when Peta and Tom were on their way and I even got text updates if they were stuck in traffic. Every employee I dealt with had a great attitude and a smile on their face. No matter how many questions I asked, Peta and Tom took the time to answer them. That means a lot and that's not always what you get when you hire someone.

As a side note, initially I put down a deposit for Papalia to manage and sub-out the septic portion of the job, but I eventually decided to go with my septic company. No problem. Papalia refunded my full deposit for that portion and I had a receipt of the refund within hours. That, among many other things, proved to me that I was dealing with a reputable company that's run incredibly efficiently.

Are they the cheapest? No. But I felt as if I knew of all costs before the work began. I knew what I was getting into and there really were no surprises. In the end you get what you pay for and the peace of mind that came with every interaction I had with the people at Papalia was priceless. Would highly recommend this company. Thank you all for everything, especially Peta and Tom.