Palo Alto Plumbing And Dahl Plumbing

D. L. L.

We've had these guys come out to look at our heating system twice already. They claimed to have ""fixed"" it both times, charging for different things, and the heater has stopped working again. To be clear, the heat was working both times when they left, but started malfunctioning again around 2 months after. They also said they had a 3 month warranty, which turns out not to be exactly true, because if the malfunctioning isn't due to the exact same part as they replaced last time they will still charge for a service call ($125/hr, 1 hr minimum) and the repair, even if it is the same issue (malfunctioning heat). This strikes me as unsatisfactory because it should be their responsibility to identify the root cause and repair the system on the first call. Instead, their repairs seem to have fixed the problem only temporarily.

Their customer service on the phone also leaves much to be desired -- their agent berated me for not calling them sooner for letting them know our heat was malfunctioning, as I was explaining that the heat stopped working again after two months. The service technicians were nice and on time, and the heater did work for a short period of time after they came, which is why I'm giving two stars.

Lisa S.

I cannot believe I didn't know to call these guys first.

Sadly, I called another highly rated company first.

Phil came out to troubleshoot our dysfunctional sump pump and was able to identify the problem, gave clear reasons for it, and charged me a very reasonable $187 for his time. It is now fixed. In comparison, the other company charged me $500, sent 4 guys, never figured out the problem, and after taking my money, left me with a sump pump that soon after malfunctioned again, causing sewage once again to back up into my home. I'll note that I received no warranty on that work since they didn't replace anything. (the reason I'm not naming them is because they ultimately made right by me and refunded me the money plus the amount I paid Palo Alto Plumbing for the correct diagnosis, they were professional and responsive to my criticism and I believe that they try their best).

Palo Alto Plumbing gave me a 30-day warranty (they didn't need to replace anything, but the warranty is just in case they didn't fully help to resolve the problem).

I don't know why Palo Alto Plumbing didn't come up in my online search, but I am glad to have found out about them through neighbors in NextDoor.

Mary Glenda M.

Kudos to Maurice for excellent customer service! Maurice came to repair the garbage disposal and was done in no time. Was very knowledgeable and professional. Highly recommend them for your plumbing needs.

Victoria K.

Excellent customer & onsite service! Have worked with them several times & have been extremely please with the quality of their work, friendly & professional nature of their technicians along with the cost effective pricing.

Suzanne D.

These guys are GREAT!!!

I contacted Palo Alto Plumbing after I was given a whopping quote of $528 for 1-1.5 hr labor to replace the thermocouple on my GE gas water heater. I told the guy, are you kidding me?!? Then he lowered it to $295. I told him to go on his merry way. By the way, they said they would come between 12-4pm, they never arrived until after 4:30pm.

That's when I contacted Palo Alto Plumbing. I can't say enough good things about them.

They arrived expeditiously, very friendly and professional.

He came with a smile on his face and had a really good attitude about life when I asked him how he was doing as I was leading him to my garage.

The part that GE sent me was wrong (not long enough) and the replacement part that he told me I needed was $24. Heck that was reasonable.

All in all ($187.50 - that's overtime rate for the weekend + the part) came out to less than $214 and he did it in 30 minutes (WAY LESS than the other crook quoted me).

To boot, I really enjoyed conversing with this young man. He really had a great disposition and very friendly; we had a mutual liking of dogs ( he met my 2 labs and I got to experience his funny French bulldog honking the horn to get his Daddy to hurry up - it was hilarious).

Thank you for the wonderful service. I will DEFINITELY recommend you to all of my friends and clients in the neighborhood. I have hot water again! YAY!

Thanks Max, please extend my thanks to your staff for me too.

Barbara B.

We have used Palo Alto Plumbing for several jobs, to install new bathroom fixtures, diagnose a water heater problem, and later install a new water heater. Service is responsive and pricing is fair. Plumbing problems can be tricky and they didn't give up until a solution was found.

We've met 5-6 of their technicians and they are all experienced, efficient, and great communicators. I have asked several of them if they enjoy working for this company and they have all said this is a great company to work for - the owner is fair and honest and smart to both the customers and the employees. It shows!

Nick P.

Our furnace stopped working a bit before 5 PM on this cold Friday afternoon. I called two companies that took a long time to say they could come next week. Then found Palo Alto Plumbing on the web. The woman who answered the phone was intelligent, polite and understood my problem. She quickly came back to say they could have a technician come to our home within the hour. The technician was extremely professional and obviously very skilled. He found and fixed the problem (a faulty transformer) quickly. He also made the effort to make sure everything was working properly. I am really grateful for the top notch service and could not recommend them more highly.

Cliff C.

Had kitchen sink back up and Mo from PA Plumbing fixed it in 30 minutes with proper equipment and 100' snake. Had another local plumber with high Yelp ratings come out and they showed up with 25' snake and they wasted my time and money. Go with PA plumbing!!!

Han X.

I just wanted to update that Palo Alto Plumbing later contacted me and helped fix the faucet leaks and the water damage via another company. The process was not easy though. I am adding stars as I know it's not easy for both sides.

Julie S.

On a recommendation from our realtor, we had Max come out to service our 2 furnaces today. I have seen their trucks everywhere, but had never contacted them before. Max did a great job - checked both furnaces, cleaned, repaired filters, tested for carbon monoxide. Super nice guy - very knowledgeable. And, very fair pricing. I will definitely be calling them again for future heating and plumbing issues!