Palm Springs Plumbing

John C.

This company restored my faith in both honesty, compassion and professionalism among tradesmen. I called Palm Springs Plumbing after my gas had been turned off for over 4 days due to leak. I initially called another plumbing company (see Yelp) who scheduled an appointment in 3 days to give me an estimate and then failed to show for another day and a half. All the time I have been without heat or hot water while my 11 month sick grandchild was visiting. After waiting 5 days, the first company finally showed and gave me an inflated estimate which I almost took out of desperation but decided to just pay the $68.00 estimate fee and get another price. I called Palm Springs Plumbing and told them the situation. They said they were really busy but would get back to me. Greg, from the company called me back shortly and said they had moved a couple jobs due to my urgency and would send someone out. They arrived as promised, completed the job for half the price, and now I have hot water and heat after five days without. They also gave me a very reasonable estimate for changing out my water heater. Thanks again both Greg and Gary

David S.

Let's be perfectly clear: This company is, by leaps and bounds, the finest, speediest, most professional, most skillful plumbing company in the Valley. I have tried several plumbing companies, so I know what I'm talking about. This FAMILY company does business the old-fashioned way: They do the work, and then charge you for their time and parts. And that's it. DO NOT use one of those companies that offer a ""set price"" for certain jobs regardless of how long it takes them to do it (unless you want to be overcharged for a job that was rushed and done poorly). That's not the way this company operates. Their employees are friendly, trustworthy, and reliable, and they always show up when they say they will. I love this company.

I cannot explain the poor reviews on this site, except to guess that it might be some of their competitors.

Michele P.

PS Plumbing is the best in the desert. Called with an emergency and they came out within hours to assess and appointment set to do the work. The repair was done with care and even though they had to open a wall everything was done neatly and very professional. We will always use this company and all the employees are just great.

Dennis H.

By far, the worst customer service we've encountered in the Valley! The company sent two people to scope out the job; a tub to shower conversion we had contracted with Sears 2 months ago. They stated that they could do it, and we were told that they would coordinate further action from Sears to keep the project on track. It did not happen. I've spoken to two people from this plumbing company, one of whom said that they had communicated that they were declining the job. Total fabrication. They were prompt showing up, but have displayed a complete lack of professional integrity and communication ever since. Run for your lives: do not count to live up to their commitments.

Travis M.

Palm Springs Plumbing is a great company to do business with. The project I had was no problem for PSP. They came out to give me an estimate and was on time for our appointment. The installation of my outdoor shower was done to my specifications and was done in a few hours. Very friendly employees and very knowledgeable. I am so happy I found a great plumbing service.

K. D.

After our previous favorite plumber retired, I tried a couple of companies that didn't work out well (poor customer service and not so great work). I tried Palm Springs Plumbing after reading a couple of recommendations on Next Door and have not been disappointed. They were able to fix a leak under our kitchen sink that other services had failed to fix, and last week completed a job that another service had indicated was too difficult to undertake. Greg, who I assume is the owner, is very responsive and helpful on the phone and plumbers Gary and Mike have been great. Their prices seem reasonable and their latest work for us cost less than I expected, given the intensive labor it required.

Jason P.

I live in a mid-century neighborhood with mid century plumbing, so I was very concerned when my water line started leaking in my front yard. Palm Springs Plumbing just replaced my rusty old water pipe with a shiny new PVC pipe from the front of my house to the street. Not only were they quick and responsive, but they were very reasonable. They took the time to explain to me the best approach and were extremely thorough. After speaking with several alternative plumbing companies about fixing this problem, Palm Springs Plumbing were definitely the most direct, honest and responsible. A+++

Felipa M.

I called 10 days in advance to schedule service, they told me I would get a call in a couple days to be added to their schedule I didn't hear anything back until 8 days later and was told they ""have someone available right now"" I said it would take me an hour to get home they moved on and never called me back to schedule. They don't return calls or answer their phone . I don't know how they stay in business with this kind of service. The emergency contact number they have is no longer in service.

Arthur M.

Drove eight miles to Palm Springs Plumbing since I understood they were both retail store and plumbing repair. I have a ""heat pump"" electric hot water heater that has broke down and wanted a repairman that was knowledgable before coming out. I expected to show them my heater manual at the counter and book an appointment. Upon walking in the establishment at 9:30 am there was no one up front. Two small dogs came running from the back to check me out. No problem..I like dogs. I stood there waiting for someone, and after five minutes a man with shoulder length white hair in his middle 50's walked out looking like I had awakened him. He looked like a biker. Rather than greet me as a customer, he gave me a look like I had walked through his front door into his living room uninvited. I began to explain why I was there. Every time I would begin to speak he would cut me off with a question in a disrespectful manner. I finally told him ""you keep cutting me off while I'm trying to explain to you my heater issue"". He rudely stated ""Can't help you...goodbye ""... At that point I was happy to leave and not give them my money. I'll never use them or refer them. Extremely unprofessional.
The date of my visit was 11/28/18

Tracy B.

Gregg, the owner, is an excellent communicator and professional. He sent Gary to help with a water leak on our property. Because the leak ended up being in two places, it was not a quick process, but we felt like we were in good hands with both Gary and Gregg making sure it was dealt with as quickly as possible. I highly recommend P.S. Plumbing if you are located in Palm Springs.