Palm Industries

Summer V.

Palms work was absolutely horrible. They damaged my home. Hired paintcontractor that didn't have a license in Brooking , their contractors license had restriction for no employees ( he used his unskilled adolescents)
I had to ask for my cabinets to be cover 3 or 4 before it actually was done. ( paint dripped everywhere) They also got paint all over my carpets. They nailed my pocket door shut . Who puts trim on pocket door with long nails. The put mismatch trim on my cabinets. They wanted to charge for work they had not even done. I fired them, they did so much damage. I had to do so much of their work myself . I found them to be dishonest, overpriced, not qualified to preform work. I would never use this company again. They should go back to carpet cleaning.

Kate T.

Our home suffered water damages, which Palm Industries was able to mitigate; however, we made the mistake of hiring them as General Contractors to complete repairs, a decision we regretted. This review specifically addresses their role as General Contractor. Their project manager Sean McKinney was disorganized, slow, and promised fixes and deadlines that he could not keep, even hiring subcontractors (ie painter OKD) who were sub-par and unlicensed to work in the city of Brookings, OR. Andrew Myers, the owner of Palm Industries, then took over, but any attempts at repairs induced further damages. At long last, we fired Palm Industries, and we completed the project on our own. When it came time to reconcile final billing, Palm Industries tried to charge us for line items they did not complete. We documented everything, and they ultimately conceded to us, because we had proof of their deceit. I encourage all customers to document every interaction in writing, and when possible, photograph and video record everything that is done and not done as proof of work. Do not trust this company to fulfill tasks on verbal promises alone. They will overcharge and attempt to deceive insurance companies and customers, alike. BUYER BEWARE.

sharon m.

Bookings, OR. experience... Beware, expensive and they don't follow through...

Glenn W.

Don't trust their word. There seems to be a common thread in the reviews I wish I had noticed ... after a complaint, they fixed things. After.

Pat J.

A few weeks back we called Palm Industries to have our carpets cleaned. I was impressed with them coming out and giving us a fairly reasonable estimate. I talked with Jamie on how we moved our furniture to prevent damage to our hardwood floors, what needed to be moved and what they could clean around. A date was scheduled. The cleaner was prompt and on time, but not too concerned about the method that we moved our furniture. He was not concerned about putting the foam protectors under the furniture,he said he used them only if the furniture bleeds. ( I have always had it used in my past cleanings...I would think if you have flat furniture on wet floor, you would have problems with mildew and smell..but what do I know??) The employee did a good job on the carpet...but it was like a bull in a china shop...it must of been a off day for him. He didn't use any foam under my furniture, He scratched my hardwood with his moving techniques. He failed to move furniture back ..leaving it for us to do. Even tho I can not make a honest connection..downstairs electrical probems occurred downstairs due to issues..resulting in replacement of equiptment. A good job was done. He did apologize for the hardwood damage and took ownership, I didn't talk to anyone about the electrical issue. Palm Industries have been working with me for the damage to the floor...but again it should not have happen...esp. when the client expresses their concern about the flooring....I haven't paid the bill yet, I KEEP LOOKING AT IT AND MY HARDWOOD. I know they said they will fix it to my satisfaction, but just staining it...or perhaps if we have extra flooring pieces...replace the scratched area. Would I use them again, NO...but he did a good job cleaning..and they are taking ownership of the issue...but they should of listen to my concerns in the beginning Pat J

Joyce M.

Update: After posting a somewhat negative review, I was contacted by the company and they apologized for allowing me to slip between the cracks. Because we were referred by other people, we decided to hire them. I'll update again after they finish the work in Sept/Oct.

Ric R.

Excellent is the best description for the job Chad and his apprentice did at my home in Brookings. I added a 2200 water drum and had no idea how to get them both aligned. Quick and professional. Not like the other plumber in Brookings on Carpenterville RD.

Pamela B.

After my former review, the owner reached out to make things right. We agreed that I should have complained more at the time. He assured me that things are much better now.

Ginny L.

On a scale of 1-10, this company deserves a 20! While trying to settle my dad's estate down in Brookings, a hot water pipe broke and flooded his house. Andrew and this company did an amazing job in restoring my father's house it was a lot of work! I was feeling extremely overwhelmed, but they really helped to relieve all the stress and worry during the whole process from the very beginning and through to the end! All of the folks at Palm Industries were so wonderful to work with. Andrew, Jessica, Joey, Tony and the rest really know their stuff! Words alone really cannot express how grateful we are for everything they have done for us! If you are needing any job done, I will HIGHLY recommend this company to get the job done for you. They are absolutely wonderful!!

Nick R.

Joey really knows his stuff and was a pleasure to do business with. Thank you for your patience. Highly recommend !