Palm Industries

sharon m.

Bookings, OR. experience... Beware, expensive and they don't follow through...

Glenn W.

Don't trust their word. There seems to be a common thread in the reviews I wish I had noticed ... after a complaint, they fixed things. After.

Pat J.

A few weeks back we called Palm Industries to have our carpets cleaned. I was impressed with them coming out and giving us a fairly reasonable estimate. I talked with Jamie on how we moved our furniture to prevent damage to our hardwood floors, what needed to be moved and what they could clean around. A date was scheduled. The cleaner was prompt and on time, but not too concerned about the method that we moved our furniture. He was not concerned about putting the foam protectors under the furniture,he said he used them only if the furniture bleeds. ( I have always had it used in my past cleanings...I would think if you have flat furniture on wet floor, you would have problems with mildew and smell..but what do I know??) The employee did a good job on the carpet...but it was like a bull in a china shop...it must of been a off day for him. He didn't use any foam under my furniture, He scratched my hardwood with his moving techniques. He failed to move furniture back ..leaving it for us to do. Even tho I can not make a honest connection..downstairs electrical probems occurred downstairs due to issues..resulting in replacement of equiptment. A good job was done. He did apologize for the hardwood damage and took ownership, I didn't talk to anyone about the electrical issue. Palm Industries have been working with me for the damage to the floor...but again it should not have happen...esp. when the client expresses their concern about the flooring....I haven't paid the bill yet, I KEEP LOOKING AT IT AND MY HARDWOOD. I know they said they will fix it to my satisfaction, but just staining it...or perhaps if we have extra flooring pieces...replace the scratched area. Would I use them again, NO...but he did a good job cleaning..and they are taking ownership of the issue...but they should of listen to my concerns in the beginning Pat J

Joyce M.

Update: After posting a somewhat negative review, I was contacted by the company and they apologized for allowing me to slip between the cracks. Because we were referred by other people, we decided to hire them. I'll update again after they finish the work in Sept/Oct.

Ric R.

Excellent is the best description for the job Chad and his apprentice did at my home in Brookings. I added a 2200 water drum and had no idea how to get them both aligned. Quick and professional. Not like the other plumber in Brookings on Carpenterville RD.

Pamela B.

After my former review, the owner reached out to make things right. We agreed that I should have complained more at the time. He assured me that things are much better now.

Ginny L.

On a scale of 1-10, this company deserves a 20! While trying to settle my dad's estate down in Brookings, a hot water pipe broke and flooded his house. Andrew and this company did an amazing job in restoring my father's house it was a lot of work! I was feeling extremely overwhelmed, but they really helped to relieve all the stress and worry during the whole process from the very beginning and through to the end! All of the folks at Palm Industries were so wonderful to work with. Andrew, Jessica, Joey, Tony and the rest really know their stuff! Words alone really cannot express how grateful we are for everything they have done for us! If you are needing any job done, I will HIGHLY recommend this company to get the job done for you. They are absolutely wonderful!!

Nick R.

Joey really knows his stuff and was a pleasure to do business with. Thank you for your patience. Highly recommend !

Br M.

I love doing business with a locally owned company. In the end, I am happy with the floor and the installers did a bang up job.

As a small business I think they are trying to do too much too fast. The lack of communication from office and management to workers was on-going. The communication that did take place frequently interrupted the work project. The number of phone calls coming from the ""office"" on some days was stunning. The project started a day late and ended on time however my price went up by about 400 dollars. The process was explained to me in terms of prepping floors etc. but what was not included in the explanation was that there would be additional charges added on to the prep process. Now, I understand that some projects get more complex but I was told that prepping the floor was part of the process included in the quote. I understand if I need to pay for additional materials to be purchased , the job was completed on time and people took their breaks so I think the cost increase was a bit opportunistic on the part of management. As a result I came to feel mistrustful towards the job manager who seemed to be adding to my cost every couple of days. The team was in a terrible rush all the time and some of them left then had to come back several times to finish the job. They usually started mid morning and left by 3-4:00 PM which seemed like a short work day and I was surprised they finished on time.

The house was completely torn apart and in the end I spent 4 nights away from home while it was being completed.

They sent a cleaning crew when the project was done and once again, the lack of communication and training was evident. The whole house was covered in a fine dust, windows, walls ... everything. There were spatters on walls and doors from the floor prep. I spent the weekend cleaning and still there was lots left to do. The cleaning crew came in and cleaned as if they were cleaning a typical house they go to every week, not a house that had just gone through a major construction project. If Palm is going to bother with a cleaning crew they need to train their people for handling major projects such as that one.

I had just had 6 weeks working with varied professional contractors and I must admit, I had expectations of ongoing professional interactions with Palm. I lived in a house that was torn apart for 6 weeks. I was used to contractors that communicated well, showed up on time and worked a full day. They had phone calls as well but not to the extent of the Palm employees.

I think this will be a great company when they get their communication, training and professionalism prioritized.

I wish someone had told me about this. I still would have had Palm install my floors, I just would have known what to expect. Some of the Palm employees are good communicators and respectful however, at times I think their hands were tied by their manager.

Christian S.

Locally-owned professionally operated company. Cleaned our carpet well. Easy to work with and affordably-priced. No complaints.