Pafumi Services

Jan C.

They are awesome. I've lived in this old house for 17 years and they have done a perfect job of keeping everything in tip top shape. Rich and Cole just left after having done a spectacular job on a pretty unforgiving downstairs toilet. They worked on both the kitchen faucets and the faucets in the upstairs bathroom. As usual, everything was perfect. I cheated on them once. The work was terrible and Pafumi Services had to come out and do the work properly. I will never cheat on them again..

Carolyn B.

Received an estimate for new air and heater system. estimate signed by company. Called and said we wanted work done as per estimate given us. Had to call back a few times and was finally called by owner who said that the price had gone up three thousand dollars that they made a mistake, Be careful, not someone we would trust after that.

Peter B.

Very efficient, very well done job. They replaced several galvanized pipes in our basement, improving the routing and overall appearance of the water lines. Previously been to our home to replace the water heater. First rate work.

Rosemary B.

We needed a flex pipe replaced in our bathroom sink. We left them a message on Sunday night and they called back at 7:30am Monday morning. They were at my house by 9am, which is the time the said, and had the job completely done by 9:30. The guys were great and knowledgeable, and very friendly. The price was also very reasonable. Would highly recommend!!!

Laurie C.

As luck would have it, our water heater sprang a leak the day before our house was scheduled to go up for sale. Pafumi replaced it on very short notice; we called them in the morning, explained that we were moving out and had just listed the house, and they came out a couple of hours later. The workers were pleasant, professional and did a good job. We knew their rate was higher than most, but since we were ready to leave the state we felt the quick response made it a fair trade-off.  BUT .... cut to 6 weeks later: we've moved to No. Carolina, have a buyer for the house, and closing is a week away. Our realtor meets the certificate of occupancy inspector at the house and at some point he asks about the permit on that new water heater. She calls us to inquire about it, and I'm dumbstruck. I called Pafumi to ask if they'd applied for a permit, and the lady says indignantly, ""OH no, we don't do that. That's on you, that's on the homeowner."" I said no one had even suggested to us that we'd need to apply for a permit after the installation, and asked if they normally mention that detail to their customers. She said, again with what sounded like a lot of attitude, ""I know I don't, and I don't think my techs do either. Like I said, that's on YOU!"" I suggested that they might want to mention it in the future, since water heater permits/inspections are evidently required, and she replied ""Most people don't want to bother with them anyway."" Huh? I don't WANT to bother with it, or to pay taxes either, for that matter, but it's the law! And now we're living 10 hours away and can't sell our house without that missing permit. I explained the situation to her and she did get somewhat more helpful at that point. She offered to ask Mr Pafumi to fill out the paperwork, but said it wouldn't be till 'at least Monday' (it was Friday afternoon). The clock was counting down on settlement, so I called the permit office to see if I could do anything to get the process underway but they told me that until the contractor fills out 'the jacket', there's nothing the homeowner can do. So obviously even if we'd known about the need for a permit, Pafumi had to initiate the process. The whole mess would've resulted in a postponed closing if it wasn't for our incredibly resourceful realtor, Lynn Stambaugh at Cardinal Realty, who met Pafumi at their office door first thing Monday morning, hand-carried the application to the W. Deptford code office, begged/pestered/cajoled and somehow got it processed, paid for, inspected and approved in record time, and then coaxed the CO inspector back to the house to reinspect on the very last business day before settlement. Of course the water heater did pass inspection; like I said, the workers had done a good job and they did it quickly. Hence the two stars here instead of one, which is what I feel the company really earned by playing dumb about the need for permits, and adding a ton of down-to-the-wire tension to what was already a stressful situation.

Marge S.

We had a major issue with a blocked drain on a Saturday. After spending all day trying to clear the issue ourselves we called Pafumi Plumbing. Within ONE HOUR (1 hour people) they were at our home with a power snake and had all systems go. The gentlemen were polite, well spoken and knowledgeable. It would be my pleasure to recommend this company for a plumbing issue.

AnnaLisa P.

Extremely rude, extremely over priced, charged for an unfixed heater, would not recommend this company, really confused as to why right out of the gate they were extremely rude on the phone even the women answering there phones to make appointments.

Franny S.

Repair man was here within 3 hours of the initial phone call. Very professional. Highly recommend.

Kathryn Q.

Great service from this company - even on a Saturday. They fixed my ancient AC and the repairman even ran over to the hardware store to get the correct filter.