Pacific Production Plumbing

Stacy M.

Can absolutely relate to all of the numerous people who left one star reviews for this company. It's absolutely mind boggling to me that they are actually still in business. I have also had the experience of calling multiple times and hearing their voicemail is full, or in the few circumstances where I could leave a message, getting no response until after I leave multiple messages. However what is disgusting and tops all of that is the poor performance and poor quality of service this company has demonstrated toward me in my own home. The technician that came out damaged my home - completely not even related to the service call, acted proud of it with an arrogant attitude, and took pictures of his damage, and left the scene without fixing anything (the plumbing items or his damage). Yep, he left with the sewer pipe open and uncapped. I sent a certified letter - no response. Then sent another letter and got a call from a lawyer that was so rude, it's causing me to pursue this company for more damages than I would have in the first place. I will see them in court.

James R.

Jacob came for 1 problem and ended up finding more problems than we expected, he was very professional and fast. I highly recommend these guys and will be calling him in the future if needed, thank you Jacob your the man !!!!

Liz P.

Can't even get a call back to schedule service on their own garbage disposal. I'll be sure and let the builder know so they use someone else for new builds

Tom M.

Bought a new house and this was the general contractor's sub for the plumbing. Have had a couple issues and call the customer service line and always get a voicemail message. I leave messages and never get returned calls. Coordinated with homeowners warranty folks, they contacted owner, he called me about issue, told him about lousy customer service response. Said he would address. Got call from customer service that part waiting for had arrived and to call back to schedule installation. Called number provided three times over three days, no response. Hope you don't have an urgent issue if you call them. Customer service won't respond.

Lauren H.

They are supposed to do the yearly maintenance on our tankless water heater for our new townhome. I've called 3 times and no one will return a phone call. Guess your business is so booming, you don't need any more customers. Will never call again for ANY reason. Too many other companies that want my business.

Christian C.

If anyone needs plumbing help feel free to contact me. I am a plumber for 5 years starting my own business. Starting with low prices to get started!

[email protected]

Anthony G.

Brand new home and the master bedroom smells like sewer half the time from the shower drain. They say its the shampoo im using. Smells like sewer? Never heard of dove body wash doing that. They won't return phone calls, run out the clock on warranty.

Sae K.

Extensive water damage in my home and nothing but issues after issues regarding plumbing. These guys cut corners beyond belief. Where do i start...drainage problems that caused extensive water damage to my home, use of the cheapest push/pull water shut off valves that dont even work, shoddy installation of fixtures that has slow leaks, questionable venting and use of 90 degree fittings that tie directly into other 90 degree fittings. I am appalled in the way that my home was plumbed by this company. Home is less than 5 yrs old and should not be having these issues.

Yen C.

DR Horton called PNP where they only arrive to confirm there's a leak, then the Plumbers left!! Seriously, it's under warranty and plumbers we're rude and inconsiderate. Plumber Derek got upset I asked them to put shoe covers on because I have babies who will pick up everything on the floor and put it into their mouths. DR Horton needs to get better contractors but I'm sure they don't care as they want $$$$. So us home buyers who spend over half million dollars on brand new construction homes will spend another $100K fixing all poor workmanship from these bad contractors.

I hate giving bad reviews but they literally saw and confirmed the leak and the problem. Then said have a nice day and left!

Melinda L.

My Garage flooded early this morning. My daughter called to request service. The person who answered the 24 hour telephone number asked; How long have you lived in the Condominium? She said 4 years. Then he said your warranty is expired and he said we live to far and he refused to drive to our home.