Pacific Plumbing & Underground Construction

Charlize B.

I have had nothing but good experience with Pacific Plumbing. They are very reliable. I own two complexes in the san jose area and they have been my contact for any type of plumbing issues. They always get to the root of the problem and tell you how it is. They find the problem and fix it. I have been dealing with this company for over 10 years and have recommended them to all my friends. I was reading a few of the yelps on here and am astonished at the lack of knowledge people have. My recommendation do some research on how plumbing works and then give a review. They are a great company with great prices. I highly recommend using them.

Kaz S.

I wish I can give them 0 stars. Pacific Plumbing came to our house and attached our volume controls and thermostatic mixer as well as the bathroom toilet and kitchen faucet. It took them more than two tries to put the volume controls straight. (There were gaps on the top or bottom, or on the right or left, even with the rubber washer/gasket.). Then they overtightened and cracked the tile.

Had to get a tile man to replace our newly installed tile.

They did not put the Hansgrohe logo at the 12 o'clock position for the thermostatic mixer. The volume control knobs were upside down. It took them few tries to fix them and I finally got them fixed today.

They did not even ask for a preferred temperature to set for the thermostatic valve. The safety button to prevent scalding was not installed properly and the safety was not working at all. It wasn't until today that they finally set the temperatures but since they left without briefing me what they did, I can only assume they used a thermometer and set the temperature correctly.

I wasn't even there at the jobsite all the time when the plumbers were working and my general contractor is the one who called them but for whatever reason, I got a invoice in my mailbox...yes, when the job has not been completed yet! (and it should go to the general contractor) It is today that they finally seemed to have finished installing things properly although I haven't had a chance to check out everything yet. I was only able to check visibly as I didn't even know that they had already left by the time I got there.

1)The invoice needs to go to Salas Construction as they used Pacific Plumbing for a job they were initially supposed to do. I should be paying Salas Construction and Pacific Plumbing should be paid through Salas Construction. I didn't call Pacific Plumbing and it's Salas Construction dealing with them.

2) The toilet was not connected properly. I bought one of those toilet with wireless remote, etc..(so not your typical toilet here in the U.S.) . The wire was just hanging outside the toilet, the battery compartment was not installed, the toiled seat was not aligned properly. The brand new toilet cover lid is all scratched up.

3) $400 for a drill bit? Where is the drill bit? If they are charging us, should they leave that behind on site?

4) Pacific Plumbing is charging per hours for a job they should not be charging. They sent plumbers who couldn't follow simple instructions and couldn't install things properly(thermostatic shower system, toilet, etc). Hence it took several more trips/people for Pacific Plumbing to fix the incorrect installation. ..and I'm being charged for that? I am really curious to ask the California License Board for the way they run business.


They have delayed the remodeling project big time. They billed me before even finishing the project. Even worse, it said they will charge me extra $$$ if I dont pay by due date (July 2nd) when I got the mail on July 5th!

I'll be writing a review for my general contractor and he is the one who called and got this plumber. If it was me, I would have checked Yelp first, for sure!

I saw that some other reviewer put a link to the complaint board...I totally agree with that reviewer. I hope I get a copy of a revised invoice as the original invoice should go to Salas Construction, AND I would like to believe they sent that invoice incorrectly to me prematurely. I guess I'll find out very soon!!!


P.S.
Oh, by the way, they lost the instruction for the thermostatic mixer!
They also installed the shower valve through an opening of the tile and...they just put the cover plate to cover the hole! I can see lights coming through from the drywall from the next room. No caulking, nothing!!! Really? Are they kidding me...water will go through that loose cover plate right into the hole in the tile and into the dry wall...

Frank D.

Please do yourself a favor and stay away from these guys. I wish I would have read the reviews posted here before I had them over but glad I checked before I went any further.

We had Pacific out to clear a blocked sewer - entire house was backed up. They snaked it then it was fine. A month later it backed up again so we had the city out this time thinking that our side was clear from the work that Pacific did. The city said it was our side again.

We called Pacific again thinking it must be something major on our side if it backed up again so quickly. They suggested a technician with a camera should come out and video our entire system to identify exactly where the problem is. They described this service to include a video on DVD that we could watch that would clearly show the problem, an explanation from the technician and some kind of identification at ground level where we could find the problem if we needed to dig it up. This service cost $250.00.

They came out and did the job. I wasn't able to be home for the work so my neighbor stood in for me. He relayed what they told him, I saw the flag where they marked the problem's location and the technician explained to me over the phone what he found. It sounded pretty straight forward and I figured when I watched the video that would show me (as the tech explained) exactly what the problem was. He said the pipe would have to be dug up as it was dislodged from another pipe. He said he would have someone from the office call me to set up the next step including an estimate of the work.

I got home and watched the 6 minute video which was 75% under water and therefore useless to me. You can't see any pipe problems under water. In fact I couldn't see ANYTHING under water. I thought the guy would snake the drain and clear it before he spent $250.00 of my money creating a useless video for me.

So I figured, no big deal, I will simply let the company know what happened and have the technician explain to me over the phone or maybe drop by for 10 minutes to explain to me what is shown on the video. Maybe it takes the trained eye of a plumbing video technician to ID the problem - I'm a patient guy.

I call 3 times to explain what is happening. Twice the dispatcher apologizes for not responding to me and tells me the technician will call me right away and all three times I did not receive a call. In the meantime, my sewer is completely backed up and I have not even received a call about the ""next step and quote"".

If you are having similar problems with them and they are not responding I suggest you do as I am doing and lodge a complaint with the California department of consumer affairs. Here is a link for your use https://www2.cslb.ca.gov/OnlineServices/ConstructionComplaint/BeforeFilingComplaint.asp

If you are considering using them, I suggest you do not.

I hope this helps.

Jack L.

I use them at my old house and current house across over 10 years. The employees are trained and do their job. The price is very reasonable. reliable business.

Henry W.

Awesome! Willing to go where no other plumber will go! For cheap!

This was the THIRD drain unstopping company that came out. I live in a manufactured home, and there is no master drain cleanout (I'm going to install one).

First, I called EJ Plumbing. They came out, and wouldn't even TRY to unstop my drains unless I hired them to put in a master clean out -- for $695!

I then called RotoRooter, and they again wouldn't touch the job unless i paid them, get this: $995 [What are they smoking over there at Roto?]

So, on the third try I lucked into Pacific Plumbing, and the really nice guy they sent was on time, in a clean truck, and went right to work. Voila! Yippee!

In no less than 30 minutes, he'd figured out how to undo a pipe to get into my system, had snaked the pipes, and courteously handed me a bill for only $135. (He also politely suggested that at some point in the future might want to install a master cleanout, which he quoted at $425 - by far the lowest estimate of the three.)

The BEST!

Miguel H.

had a great experience with them , came on time like they told me they would, my fosett was leacking they replace it with in hour would recoment , and the guy that came out ray was very friendly and nows his stuff

Michelle C.

Called PP because our Tub faucet would not stop leaking. They came out gave me a quote and had it fixed with in a couple of hours. The guy was very professional and clean. He had to replace the tub fixture and gave me the option to go buy my own or he had some available in his truck. It was just easier for me to have him use what he had- it was nice enough for our kids bathroom- we did not need anything fancy. I would defintely call them back for any more plumbing needs I may have.

Kevin P.

Great customer service and experience. I've used them on 3 occassions at my residence. I called them out and they were there within a few hours. They've come out for two drain clogs and a pipe repair and will use them again and again and would refer to anyone I know.

I've also used them on some commercial jobs and received the same service. I had them install a backflow device for one of my clients and finished on time and under budget.

Great team over there: Joe, Ray and Marlene......thanks for your help!!!

Kevin P.

Elizabeth S.

They came out with two guys to unclog a blockage which was affecting the plumbing in the entire house. They decided to stick a snake through to clean out to the main. The snake wouldn't go all the way through. They suggested a hydro-jet for $500 or a camera for $200 to see what the blockage was. Having a lack of knowledge in plumbing we went with the camera. They came the next day, used the camera, saw nothing and decided the pipes must be broken.

What's the solution?? Let's dig up the pipes from the clean out to the main line for $2000! Ummm-no... This is a blockage not a construction project. On that note, we dismissed them and called Drain Doctor.

What happened next?? Well let's just say Drain Doctor in Santa Clara solved the problem with A SNAKE, ONE GUY and only took about an hour and a half! On top of that, the experienced plumber (10 years) from Drain Doctor informed us that you wouldn't see anything in a blocked pipe because it's blocked!!

Shannah M.

I called Pacific Plumbing to have some work done under my kitchen sink, which is leaking. I was told that the plumber would be here between noon and 2. At 2:15 I called, and they said they'd find out when the plumber would be here, and would call me back. About 20 minutes later, still no word, so I called and canceled the service. The young woman on the phone seemed very bored, and completely unconcerned about my canceling the service. No apology for being late. If you want a plumber, I suggest calling someone else.