Pacific Plumbing & Drain Services

Monette L.

They were able to get a tech out with in a few hours. The price was reasonable for the super quick response and David C. was awesome. Super friendly, professional and very thorough of what and why he was doing in his repairs. Excellent service, highly recommend!

Ms. P.

I had an easy job that I decide to hire a plumber for. When I called to get an estimate of a quote, they told me that they couldn't tell me without being onsite first. I relayed that I knew what the issue was and that it's a pretty routine fix, so I asked for an estimate based off of how much other similar jobs were. They kept giving me the run around and stuck me with a huge bill after the job without any idea of what to expect as a cost. I will never use them again as a result.

WAY TOO EXPENSIVE compared to other services that would have done it for less. I won't be using them again. I usually never leave reviews, but they clearly were giving me the runaround because they expected to overcharge me. A lesson for me is to know that if someone doesn't give you an estimate or at least be willing to give you a range, don't trust them.

They appear to charge $275/hour for a plumber's labor. I can't imagine that the job would have taken that long, because I've done the same thing myself in 20minutes. So, I believe that they likely lied about the time that it took.

Sharon M.

For nearly 15 years a friend has been our plumber and we had every confidence in his work. This year he is too busy with church responsibilities along with his day job and family life. While we completely understand the thought of finding another plumber was the true nightmare before Christmas.
After seeking recommendations and checking on Yelp we decided to go with Pacific Plumbing. Perfectly glad we did. While their rates are higher than the friend's , the plumber arrive on time, clearly explained their prices per hour and went speedily to work. We noted and appreciate how fast and steadily he work. He had the two jobs done in just under 1 hours. The only complaint I have is with the company policy of no warranty for work done. I would have given a 5 star rating had there at least been a 30 day warranty. And as it turned out we did have to call this plumber back, he promptly scheduled a return, acknowledged that it was something he missed, fixed it, and at no additional charge. We will be using them again.

Jeremy Z.

I had these guys out for a total whole-house pipe replacement. They were timely and efficient, did a great job, and went above and beyond. I would definitely recommend them and will be using them again in the future.

Paddy C.

$93 bucks to unclog a drain !! Woo Hoo. Their ad doesn't mention that this only covers the first hour! They declared my drain fixed, took the money and scrammed! Had to call them back because the shower drain WAS NOT cleared! Had to work on it for two(2) more hours, so scarfed up $400 bucks from my wife when I was away. They know that we are senior citizens and I am on VA disability. I even reset the toilet myself. ""Thank you for your service to our country"" takes on a new meaning every time I hear it! A retired Army MSgt.

Steve M.

ZERO ZERO ZERO Stars. 100% NEVER RECOMMEND. Worse plumbing service I have ever used. THEY HAVE NO ISSUES CHEATING YOU AND CHARGING YOU.

USE RESCUE ROOTER. They came out a few days later and fixed the job and gave it a 30 day warranty. Pacific was going to charge me $479.00 again to come out and look at it and try to fix it again.

Called for an emergency service for Apartment units. Person on the phone quoted me $299 per hour in 1/2 hour increments after the first hour. I have my usual plumbing service I use, Rescue Rooter, but they were unable to come out this evening. I was reluctant but used Pacific.

Plumber Chris came out, started using his camera, which at the time I was unaware was an extra charge but they never told me, but I will also not knock them because they ended up not charging me for it. Chris never could find the solution so he starts using the snake on the Washing Machine drain. Not to mention, the whole time he is asking me to run back and forth between apartments as more than one unit was effected by this clog. I was checking for water, turning on the faucet, helping him move things so he could work. At the end of the job, I was not there to see him test the water as I had to help out at another unit, I just trusted his word he completed it. We confirmed that he was there for less than 2 hours. He said he did not have his machine to charge me but said that it would be $1,000.00. I said you only were here for 2 hours, he said its emergency hours and they charge way more for that. I mention to him to invoice me the next day and he said he would.

The following day, I get the invoice and thankfully it was not $1,000.00 but a little under $800.00. Most I was expecting was $600.00. They charge me for an extra half hour (2.5 hours) that he stayed on my parking lot to do paper work, okay. Also another note, tenant texted me the same morning and said issue was not solved at all and it was exactly the same. I speak with them the following day and express all my concerns and share that the issue WAS NOT resolved at all. The person on the call says, why didn't I mention anything right away, I said the tenant just reported this to me yesterday, I was busy so i am calling you today about adjusting the invoice and also the unresolved issue.

Pacific will say one thing and it will be another thing. Person on phone was quoting one price and Plumber another. They will not tell you about hidden charges like using the camera. Their Plumber Chris did not know what he was doing and never solved the issue. Called to speak to their billing person, did not raise my voice once and she said I berated her, I wanted to but surprisingly stayed mostly calm. She also HUNG UP on me. Real professionals.

NEVER NEVER NEVER NEVER USE Pacific. Go with Rescue Rooter!

Madi T.

So unprofessional. I live at an apartment complex they were doing work on and they didn't show up on the day we were told our water was going to be shut off. They showed up the next day with no notice and while I was in the shower(had zero notice they would be there or turning the water off) and they turned the water off. When I called the manager they told me they just found out they would finally be doing the work they were supposed to be doing the previous day. Manager called them and called me back. Manager let me know they were being very avoidant about being able to turn the water back on so I could just finish my shower and I had to leave my own home to shower at a family members house down the street. Maybe don't show up unannounced on a day you weren't supposed to be there and give no notice of water being shut off.

Holly S.

I needed a simple replacement of hot/cold water faucet for my washing machine. They said they could replace it or, for $200 more ($750 total) put an insert in the wall. When the job was done they had made a hole in the wall much bigger than the insert and just shoved and screwed the drywall back in in pieces, with gaps and the insert not flush with the wall. They said that's how they leave it and one tech said he's been telling the company they should hire drywallers. I complained and they did end up hiring a drywaller to fix it, only because they hadn't put the condition they leave the wall in in my estimate. Once they fixed it I asked if they'll start repairing the drywall for future customers. They said no, it's up to the customers to fix. Apparently even with a simple replacement of the fixture they would have put a hole in my wall. Beware that if you don't want a drywall repair project on your hands, don't use this company. The second star is for doing the repairs, even though it was due to a technicality.

Shawn D.

Because of weather they rescheduled me 3 times. I was accommodating, even though I didn't have hot water because I wanted others, who didn't have water to get service. I was able to get the hot water back on with a help of a handyman, but it was still needing full service, so they rescheduled me a week later.

I was called and asked to reschedule again and I just couldn't do it this time. They said they would be out from 12-2pm. They didn't show and at 2:15pm, I called to ask why. They lied to me and and told me they left me a message (I had no missed calls, no messages) they would be seriously behind and I just needed to understand that. I asked if they could get a better idea of when the plumber would be out because I had meetings. They berated me acting like I was an issue because I wasn't accommodating them for the 4th and 5th time.
While I was being told this, I explained that I cannot have my time wasted as my business meetings cannot be moved and its how I make money. They told me they were cancelling my service and I needed to find a new plumber.
This customer service was appalling. They clearly do not care about their customers and have no problem kicking the can then finding solutions to help them.
I have over 1M followers on multiple social media accounts and its all I can do not to post this to all of those accounts. Very disappointed and I am sad I have to write this today.

Bruce M.

A pipe snapped at 2am this morning. Couldn't get water turned off it was pouring in the basement . Jess called 911 for me and the fire department couldn't get the water turned off . Called fire department back and they made Vancouver water come do a emergency shut off . They came out got water mostly off and at 7am Tyler came out found the problem fixed it . This company needs more than 5 stars in my book . Will always call them 1st. They also got Prestige Restoration out at 330 to clean up all the water it was a foot deep . They took all the pictures and is helping with getting insurance to cover repair . THANK YOU!!!!!!!!!!!!!!!!!!!