Pacific Plumbing

Shari M.

These people are overcharging for work that they didn't even do right. Got a new quote of $1500 for the work they wanted to do in addition to what they said they fixed but didn't for $7800!!
Extremely rude and very unprofessional. Charged us $1075 and didn't even fix the problem then charged us another $75 to come back out because the ""new clean out valve"" didn't work. Didn't even want to give them 1 star!!!

Edited 1 hour later after owners response:

Ok. Start at the beginning. Called for a clean out. Was told hair in line But snake would only reach 18ft. Needed a new clean out installed to eliminate future issues. For $950. Also the charge for clean out 125$. Total $1025. Done and paid. House was only occupied 12 days before backup in sewer reoccurred. Called them and needed it taken care of the next morning. Reply was "" not in warranty"" and to calm down. She said "" I am not going to move our appointments just to accommodate you "". There would be a $75 charge. I was in no position to argue an tenants had no toilet usage. So agreed. Asked to talk to owner. Dave. Her response was he is busy and will not guarantee that he will call you this evening. He did not. I was present when his employees returned to re snake the line. Roots like spaghetti we're pulled. Camera showed them in 3 places. My question to them was this was snaked already? I said when the clean out was done did they re snake it ? Answer was a shrug ! Dave responded that the charge would be $7800. To re pipe the line. 2 days later he called me to sell the job to me I guess. I found it ironic he did not have the time to call me back when I was pissed ! He also said it could cost more than 7800$ if I waited longer. I have been self employed 46 years and understand a lot about business and know this is not the way you do it.

Sonny Ray G.

WOW...the quality and speed from the initial phone call to installation is remarkable. Dustin was our technician that arrived at the initial call and also installed the water heater. Dustin is everything you want...he was very professional, kind and knowledgeable. Dustin's work is impressive, he works with quick precision. When he was done with the installation it was cleaner than when he arrived. It's clear Pacific Plumbing and Dustin are a winning team! We will definitely use them for all our plumbing needs.

Mike N.

Very unprofessional , do not know how to do their work!i will never use them again! They came to my house not only tHey did not fix my problem but broke a pipe... never came back to fix it!
I did Not interfere with any work! Your unqualified employee after 4 hours could not fix a fossil and had to LIE and say he will come back the next day to finish the job. The next day was Saturday and he never showed up ... I called your office I found out you guys are closed on Saturday and Sunday , why do u have an ADD that says open 24/7???? I have to tear up all my bathroom cabinets to get to thE mold and I can't do that. If your a reputable company you shouLd send a professional to the do job ! After all it was your mistake!

Jennifer P.

The BEST Plumbers in town! GREAT, professional service. Top tier, quality work and product from these guys. Tony, Jerry, and Eddie are awesome. 5 STARS ALL THE WAY!

Barbara R.

After I sent you a message with pic of broken toilet you called apologizing you stated you would replace my toilet. Not only did you replace my toilet but you replaced it with a handicapped toilet. Thank you David.

Chris R.

My water heater started leaking and Pacific Plumbing came right out to investigate it. They determined that it needed to be replaced since it was from 1977 and unable to be fixed. They came right back out the next day and had it replaced very quickly. They updated all my fittings and did a great job with the new unit. They even went on checked on my second water water heater just to make sure it was functioning properly without issue. I would highly recommend them! Very nice and professional.

Mona S.

Have been using Pacific Plumbing now for about a year or so. Recently, needed work on the hot water heater and kitchen sink faucet, all in the same week! Dave (owner)is always pleasant and polite. Tony and Dale were very professional and punctual. The office staff is also very responsive and respectful. Would recommend for any job!

Janis G.

We got Pacific Plumbing through our home warranty and had to get our sewer line fixed. Setting everything up went fine, and everyone was polite. They did damage my sprinkler system but fixed with no problems. All were Professionals and we were completely satisfied when everything was done.

Kathryn M.

Had to call Pacific Plumbing again as I have used them in the past. Love the communication from the office. Both times they were on time if not early a fact which I appreciate. I got Dale again as my service man and he is fantastic. I like that he is prompt, listens carefully to what I have to say is the problem and then addresses is it, is honest, and what I really like is that he cleans up when he is done. Definitely would use them again.

Kimberly H.

Is there a zero star ?
Me: Can you come Tuesday at 9 am and send somebody who knows about water softener? Owner confirms.
Tuesday at 10:15. Tech arrives and says he's never put in a water softener. Says that the owner does this to him all the time. Oh and btw , sorry that HE was late.
Me: Have the owner call me to reschedule, I have plans

Owner calls back 15 minutes later and says that he won't be able to help me, ever.

Wow. Good luck Dave. That's not the way to do business.