Pacific Plumbing

Jose N.

Never again will we be doing any type of business with this company, we had our main drain back up they came out and snaked it. The owner himself said that we needed out drain pipes in our washer to be 2"" since our washer is tied into our kitchen main. We agreed to getting the work done when his plumbers came out the cut into our walls and his own plumber stated that the pipes where already 2"" and felt back that we had to get charged for something that was already the correct size. So I order to justify the amount they charged us he added a clean out and extra long p-trap. But in the process of doing so they made 2 holes in the wall behind the washer that was out bedroom walls my wife had to point out to them the damaged they caused. They tried closing the wall and didn't want to notify their office of what they had done my wife had already taken pictures of the damages to our wall. I contacted their office and let them know what had happened they told me it wasn't their fault and that all of that was in the contract that they aren't liable for any damages they make, I tried asking them to reduce the bill by $200 since I would have to get someone to repair my wall and they refused and sent me a letter letting me know that they where going to be sending me to collections. Telling me I refused to pay them and never had any intent to pay them in the first place that I already had it planned out to get the work done for free how dare you guy say that. That's why do yourself a favor and stay away from this horrible company they are rude and don't care about their customers. Your workers used a reciprocating saw to cut out the drywall clearly that was not the proper tool to use as you can tell. I tried contacting your office regarding this matter and all I got was a rude attitude

Allen A.

I was put in contact with Pacific Plumbing Co. through American Home Shield for repairing a 19 gallon water heather that was less than two years old. A technician was sent the following day who identified that the heating element was bad and needed to be replaced. He left the heater intact. Four days later when I called to check the status, I was told that the part was under warranty, and I had to order the part myself. I called the manufacturer, and I was told that they were a wholesale company and the order had to go through the plumbing company. More time passed as who and how the part was supposed to be ordered got tossed around between American Home Shield and Pacific Plumbing. This morning the heater leaked, damaging the kitchen floor and the wall. I called the company and got a bureaucratic response that I needed to get the part so their technician can come and replace it. Absolutely no concern and a sense of responsibility for customer welfare, safety, and courtesy.

Sabrina R.

I'm not even going to give them a star because they never came to my house!!! (Had to give one star to post) The first day they were scheduled to come out between 1-3pm they never showed. When I called to see why they never showed the guy on the phone said he was the owner and told me his plumber came and knocked several times, yet we didn't hear not knocking in my tiny thin walled condo. The owner proceeded to give me attitude and yelled me saying I was calling his plumber a liar. When I can't say they didn't call he said because they just didn't. So we rescheduled same time different day and that would give us a call before they came. That day comes and no call. So I call to ask what's doing on they say they were stuck outside the gate and couldn't get in. When we ask why didn't you call, they said they did but no one answered. I would can a place when I have my phone on me all day. There was no missed call. So they told us we still come out later on the day between 5 and 6. THIRD TIME NO CALL NO SHOW!!! I hope this helps you to decide to use this company. Do not recommend!!!

Happy B.

Never ever doing business with them again. I was referred to them by my home warranty services to fix the water heater. They were quick to come and diagnose the problem but after that its been 15 days and they still haven't fixed my water heater.
Their diagnosis was that heating rod not working and needs replacement. Even after 13 days and me calling them multiple times they failed to come back and fix the problem. finally they gave the excuse that part is on back order and I have to wait even longer. They wouldn't even give me the part number.
I called the water heater manufecturer. They gave me the part number and the info of supplyhouse.com to order the parts. Guess what, I was able to order the part and even the regular delivery came on very next day. So much of not able to find regular water heater part.
And top of that the mamufecturer trouble shoot my problem. They asked me to just clean the heating rod with sand paper before replacing it. And, that worked. The water heater is working fine with $0 out of pocket cost. And pacific plumbing gave invoice of $400 to the home warranty service to replace the part that did not need replacement. Very unprofessional and greedy company! They don't even have voice mail setup. Good luck calling them and getting them on the phone. They will never call you back to update on the status of work order. Stay away from them!

K K.

No, just no...Caveat emptor! This company is dishonest and severely lacking in knowledge/skill when it comes to correctly diagnosing and/or repairing in-home plumbing problems that move beyond unplugging a toilet.
This owner is extremely defensive and seemingly lacks the ability to address anything other than the most simplistic plumbing issues.
As for dishonesty, they were sent by my home warranty company to replace a hot water heater, charged me $70. for new straps and, then, proceeded to reinstall my original strapping. When I requested a refund of $70. I was informed, no refunds. So, I sent them off to purchase new straps so I would get what I paid for...although, obviously, the original straps did not need to be replaced.
Second experience with Pacific Plumbing was worse. They diagnosed a shower valve problem but didn't move forward with the stated repairs. Instead, the owner sent someone to install a mechanism on my washer, but that didn't correct the problem. Then, suddenly, the owner decided he needed to charge me, out of pocket, $795. to try something else with no guarantee the results would correct the issue. I said no to that idea and, as a result, the owner reported to the insurance company that the problem was due to abnormal wear and tear which, of course, was an untruth. Consequently, the insurance company closed the work order.
Also, when a tradesman leaves blank work order copies with a customer (me), I'm guessing that said tradesman will be using his imagination to fill in the blanks, charging the insurance company whatever he deems appropriate.
Furthermore, inserting a device on my washer is a far cry from replacing the shower valve. Hmmm...no favors done there.
Also, their work is sloppy and if they're entering your home to do work, good luck.
I'm wondering if the home warranty company does not pay them what they believe they're worth so they pad and/or cut corners when dealing with insurance clients. This only goes to show the dishonest mindset of this owner and his spouse.
P.S. there is a ""school"" for those aspiring to be plumbers. It's known as a trade school for apprentice to journeyman plumbers. No need for a hard knocks education or employer sympathy program, mr. plumbing company owner.

D R.

My mom accidentally stuffed way too much meat down the garbage disposal causing the kitchen sink to back-up, and washing machine to flood part of our house. Pacific Plumbing came to our rescue!

David and Jack were extremely professional, kind, and knowledgable. They knew exactly what to do, and did it in a timely manner. I was appreciative of David's willingness to answer me and my father's questions, and share some education along the way. He also showed me our main water line, so I could see just how clean and clear it was running, once everything was fixed.

Our family is very thankful for Pacific Plumbing's services, and could not have had a better experience! We would recommend and use them again, in a heartbeat.

Trish L.

We had another plumbing company come out ( they will remain nameless) and created an entire mess. We were not able to utilize either of our showers for 13 days waiting on the other company and they wanted to sent out the tech that caused the issue. We reached out to our home warranty company several times before we got a rep that could help. We were given four company's to choose from and we decided on Pacific Plumbing. I will start with the call from David to set up the appointment he listened and was very accommodating on scheduling. We had a nice conversation. The next day Tony ( was amazing) and he was able to fix the debacle that the previous company created. This whole process was a nightmare but when PacIfic Plumbing stepped in to fix the issues we were very pleased with there service. I highly recommend them if you are having plumbing issues.

Terry C.

Just NO. DO NOT USE THIS PLUMBER. And read ALL the reviews. There's a lot of 1 reviews. Funny, they're all at the end of the reviews.

Yolanda L.

The work was sloppy. The two guys that came (I don't want to say their names) were sloppy. They made holes on my wall that were not necessary. When I invited the owner to come to my home to see the concerns I had, he flatly refused and stated that he was too busy. He got angry when I talked to him about my concerns. I won't use this company again. I wish I had gone with a second company even if their quote was a little higher.

Greg M.

Pacific Plumbing was dispatched to my house through American Home Shield to repair a hot water dispenser. It has been over two months now. I call to find out what is going on and they say ' oh, you need to call and speak to this person'. I call and this person says they will check on it and get back to me. No call back. One week later, I call back. They say let me check. I will get back to you. One week later I call. No reply. I email them. No response. I submit another service request. No response.
What gives with this company? Save yourself the headache. Do not hire these people.