Pacific Plumbing and Rooter

Jamie F.

We needed plumbing for our salon so they came out to take a look. Took them all but 10 minutes and they left. After about a week I called because I hadn't heard anything. Called and called. Finally got a hold of someone that sounded like they just woke up and didn't seem interested in what I had to say. Hung up and hasn't called me back. This company is unreliable. Don't waste your time or energy.

Preston B.

Five stars! We had a plumbing emergency (major leak) and they were the only plumber to return our call (despite calling g several plumbers during the work week) AND they came over the Memorial Day weekend. Rickie was very professional and great to work with. We won't hesitate to call them in the future.
-Kate and Todd

Sonja P.

Disappointed that I paid to have Pacific Plumbing & Rooter, Inc come to my home to snake my cleanout to unclog my sewer pipes that had backed up into my yard. I explained to them before they came that from previous experience I learned that it is about 60ft to the main city sewer line thinking that this would be helpful for them to know and what equipment would be necessary to do a complete and thorough cleaning of the pipes.

The fellow came bye the house and was done in less than 20 mins. Long story short, the fellow said the snake went in the clean out and down the pipe about 10ft and found the clog and he retrieved a wad of what he claimed was baby wipes, but he didn't attempt to show anyone the wad he described, and didn't care when he was told that no one in the house used baby wipes and knew better if they did not to flush them.

So, since the pipes emptied after removing the wad, he ran water (my water) from the house through the pipe for a few minutes and it didn't back up so he just called it good. He explained on the paperwork that because he found ""baby wipes"" as causing the clog he could not guaranty his work if it clogged again. As I suspected, it continued to drain for three days and then has now backed up again. He did not snake it the entire 60ft I knew it needed to clear and clean out properly to the city sewer lines.

When I called to tell their office about it, they said that they would have someone come back out to clean it again but, because their previous work could not be guaranteed they would have to charge me again to do it. I declined and will look for and pay a more competent professional company to do the work that this outfit wanted and tried to get paid twice to likely not complete again due to an excuse about another clog they find they can't guarantee?? I do NOT recommend Pacific Plumbing and Router!

Kambria G.

Chad is a very nice and professional plumber. I recommend him for any drain cleaning needs.

Jessica A.

There is little worse than a clogged sewer line backing up your toilet and your shower.

I called these folks based on their other ratings, but it still felt like a pig in a poke, so my fingers were crossed.

From the first contact, everything went well. From an end of the day call, I got a next-day 12-2pm call window. Yay!!

Then, the day off, they called to say they could come early if I wanted - oh yes, please!!!

Here before 11, clean, kind, and professional, the job was done before 11 am - and that included time spent answering my many questions and satisfying my curiosity.

I'm always afraid of unexpected costs, but the final price was EXCEEDINGLY reasonable and right within what the suggested it might cost (actually, it was at the very bottom).

Considering it started with such a f--ing filthy disaster, I've decided to label this a fortuitous catastrophe; it was a great resolution to a dreadful circumstance.

HIGHLY recommend!!!

Thanks!

Cortney I.

Highly recommend this company if you're looking for any commercial or residential work done. They've always had the best rates in Lane County with quality work!

Suzy H.

Pacific Plumbing did such a great job of solving our plumbing problem this week and the employees were exceptionally sweet. This company will now always get me calling on them to repair things.

Suzy H.

My husband and I were getting ready to sell our home because the problems are becoming larger than we are at our age. Today saved by Pacific Plumbing & Rooter so from now on they will be called first for everything we do here. So much appreciate the fast service and incredible staff they have. I wish I could give them 100 stars.

Veronica W.

This company is the best plumbing company yet! They are on call 24/7 so theirs always help. They are knowledgeable about their work and they are hard workers. Fast at communicating and helping with what ever needs for your plumbing and drains. highly recommended them!

Stephanie T.

Pacific Plumbing answered their phone promptly, gave me a clear explanation of hourly rate and likely total cost, got someone out for a non-emergency faucet repair in two days, AND fixed the problem for cheaper than anticipated.