Pacific Plumbers

Vernon R.

Roy was the plumber that arrived today to fix a leak in the service line into our house. He was on time, efficient and completed the work in good time. It appears to be a good quality job at a very good price so I am quite pleased.

Chris H.

If I could give zero stars I would. I wouldn't trust this company to do work around my house. They don't stick to the schedule that you agreed and their work is shoddy. Not to mention they reeked of cigarettes. No thank you. I'll find someone else next time.

luke w.

DO NOT TRUST THIS COMPANY!!!

I am extremely disappointing by the horrendous treatment lack of accountability and disrespect I have received from this company.

I initially contacted them for a bid for a shower install back in Mid November 2018,
I agreed to hire them after receiving the bid for a shower installation, to do the install on the 3rd week of November After doing the tear out myself they did not show up when they said they would, I had to contact them in order to be informed they could not make it out and had to reschedule for a week later.

After the work was done and I paid in full,
2 weeks later after performing the finish work and sheet rock install around the shower enclosure I found that there was a huge gap between shower wall pieces and the shower base piece.

This seemed suspicious so I contacted the manufacturer.
The manufacturer informed me that this was completely wrong and would surely leak if i used the shower.

I informed Pacific rooter and plumbing who sent a plumber to come out to assess several days later.

That plumber suggested that we simply put Calking on the gap to fix it. THIS IS A COMPLETELY INADEQUATE SOLUTION THAT WOULD LEAD TO FAILURE AND WATER INTRUSION EVENTUALLY AS CONFIRMED BY THE MANUFACTURERS SPECIFICATIONS!
I refused this as a solution and they agreed to correctly reinstall the shower. After a week of continued calling emailing and texting to schedule the repair I was informed that they could not come back to work on it until the end of January

on Jan 28 a tech from Pacific Rooter and Plumbing came out and instead of correctly reinstalling the shower ended up destroying several of the shower pieces and damaging the sheet rock even worse that what was required to reinstall the shower.

I had to call them nearly every day for a week to get confirmation that another replacement shower had been ordered. Finally i got confirmation that an order had been placed through home depot on Feb 7th with an expected delivery date of the 12th of Feb,

The home depot order for my replacement shower never came. As per my communications with Pacific Rooter and Plumbing the delivery date kept being pushed back from the12th the the 18th and then the 18th turned into the 22nd and so on and so on.
I asked several times for them to provide me with the shipment tracking info since it was so hard to get a hold of them and receive updates.

In the mean time I found the same shower for sale through another supplier ""Ferguson plumbing"" I confirmed that there were 7 in stock in Fresno Ca, a 2.5 hour drive away, this was in mid February. I even went to a local Sacramento Ferguson location myself to look at several showers they had in stock from a previous bulk order for another customer that happened to be damaged.

despite informing them that there were showers in stock in Fresno they never went to pick one up. They claimed that they were unable to find the parts through Ferguson and it took me emailing them the confirmation I got from Ferguson for them to acknowledge it as alternative. I continued to call calling their office only to be continually promised that it would only be ""a few more days, we will be able to do it next week""


I lost trust in their honesty and ordered the correct shower myself through home depot in the beginning of March


**The shower I ordered myself through home depot came in a little over a week, yet had minor damage. then I reordered and received another shower in a week and a half!**

I promptly installed it in a few hours myself without damaging it like Their tech had done.

So far I am out over 3,100 dollars which does not include the time I have spent trying to communicate with this company and help them track down a shower or the extra time and money it will take to fix the sheet rock around the shower they installed incorrectly then subsequently butchered.


I called today to ask for my money back and was treated extremely disrespectfully. The person on the phone told to to ""go ahead go ahead and press charges.""

DO NOT TRUST THIS COMPANY

Pacific Rooter and plumbing are not only incompetent but are disrespectful Crooks.

Pam D.

This company has been great to work with! The estimate was free, the cost was fair without throwing in extra work that didn't need doing. The plumber who came (Daniel Mansfield) was friendly and helpful. He answered my questions with patience and kindness. When I have more plumbing needs I will definitely use this company again! Thank you!

J C.

Great work! Nice staff and reasonable pricing! Would definitely do business with this company in the future.

Marquisha S.

We had mixed feeling about this company. The staff is nice (especially Ted and Joe) and the work they do is pretty good. Our biggest two complaints were they didn't communicate very well and they never stuck to the timelines. We were having a new tub and tile surround installed. We received a quote for one price, but then it kept changing. The original quote included the tub and demo, all the parts, labor and materials (except tile). We did try to cut the cost by doing our own demo and the contractor suggested we pick our own tub, because we could get one we really wanted. So we purchased our own tub, did the demo and purchased all the supplies for tile. The price went down about $150. That seemed off to me, but we shopped around and ultimatly we were told that the price quoted was actually really good. So we didn't question it and moved on. In hindsight I should have done some more research.

We were told the job would take 4 days. It lasted 2 weeks. They started Monday before last and everything was completed yesterday. They subcontractored the job to several people resulting in delays. One person did the tub install, another 2 did the drywall and one person for the tile. The tub was installed on that 1st Monday. Then there was no work done on Tuesday or Wednesday, because the drywall guy wasn't available. They kept saying we'll let you know, but they never did. We always had to initiate contact. We had already taken the time off work, so it was really inconvenient to miss those days of work for no reason. The drywall was finally put up on Thursday and hardibacker installed on Friday. The following Monday the tile guy came out. He completed his work by Wednesday. Then the contractor was supposed to come out on Thursday to install the fixtures, but he was busy. He ended up coming out on Saturday. Then we scheduled the drywall guy to come out on Tuesday and finish patching up a hole in the wall. He didn't show up when he was supposed to, so he had to come back the next day. Now that everything is complete we are happy with the end results, but it took way longer than expected.

When it came to communication it was like pulling teeth. We always had to initiate contact, because they didn't keep in contact with us. Setting up a time for the job to start was hit and miss. We asked Prashant for a start date, but he never responded. Luckily I had the contractor's cellphone number so I called him. When they did start, time frames we're just guestimations. They would say so and so might come out in this day and then we wouldn't hear from anyone. They also had a hard time communicating with each other. The tile guy thought we bought all of the supplies for the job, but we were told the contractor was going to cover it. We had to run to Rocklin several times to get different tile material. They took some of the material costs off the final total.

All and all the work is really nice and they were very reasonably priced. The people we worked with were really nice and very curtious. They just need to improve their communication skills, response time and job completion time frames. We missed a lot of work and had to make last minute childcare plans to accommodate their forever changing timelines.

Wanda Y.

I scheduled an appointment for Saturday, December 9, 2017. I was given an open window from 2 pm - 4pm. I called at 3pm to confirm that the plumber was still coming. The man on the phone said yes, and assured me that the plumber will call me from his last site and let me know he is on his way. I am typing this comment at 4:40 pm and did not receive a call.

Robin L.

Pacific Rooter came to unclog my main line on 9/24/2017. Same problem reoccurred a week and a half later. My recommendation? Find another service that can give you a guarantee on their work. NOT THEM. In addition, someone who charges less. I paid $275.00 for their service only to pay another service provider less and a 90 day guarantee.
When I expressed my dissatisfaction to Maurice, he said he would make right and gave me a couple of choices, one being a partial refund as they did not give me full service of my problem.
That was TWO weeks ago. To date, they did NOT make it right. Word not kept.
If you use their service, understand they lack integrity.

Very disappointed.











a

Gail T.

Had a weekend emergency in my hair salon, Maurice and his coworker came out on a Sunday morning , on time and very professional. They did a great job and my business didn't miss a days work ! I highly recommend them, very fair price too !

Duane W.

Great communication and the issues were resolved quickly and professionally. Highly recommend!