Pacific Pipes

Cassandra W.

Overdue review - wanted to leave a note for Matt from Pacific Pipes.

I needed my shower crevices caulked, shower drain cleaned, and wanted someone professional to assure I had no leaks after a shoddy handyman installed my new shower.

After messaging several handymen and competitive vendors in the Sacramento area, only Matt was available and could complete everything I asked for within the context of quarantine. Matt was very professional with communication, and wore shoe booties, gloves, masks, etc while taking care of my bathroom. These were all requirements for me, since I was very nervous about letting a stranger in my home during COVID-19.

Matt brought different shades of white and alabaster to match my shower caulking, and was transparent with progress and any potential issues. He quickly finished everything and charged $150 after finishing in less than 45 min. Extremely reasonably priced and professional! I'll definitely contact Matt for home needs in the future.

Michelle A.

Amazing!!!! They redid the plumbing under my sink for a very reasonable price. They have been out to my house twice now to check my leaking sink and dishwasher at no charge! I can't say enough good things about them! Give them a call!!!!

Rhelda T.

Update: After writing this review, Matt texted back that he wrote the appointment down on the wrong day. I had already called someone else to fix the issue so cannot comment on his work.

Initial Review: Set up an appointment to have our leaking toilet repaired. Matt never showed to the appointment and never responded to my texts or calls. Guess he had bigger fish to fry.

Terri K.

We will only use Matt of Pacific Pipes Plumbing. He has done numerous jobs at two of our own houses, and my daughters have used him for jobs repeatedly as well. He does excellent work. He is honest, fair, dependable, knowledgeable and will go over and above to get a job done correctly. Highly recommend him for big or small jobs.

Chris A.

Matthew came out to fix a faucet in my shower, plus he cleaned a drain and fixed two toilets that were not flushing well. He was very responsive to my request for a quote and scheduled me quickly. He arrived on time and also phoned to let me know he was on his way. He fixed everything perfect - it's been several weeks and everything is working great. I will definitely use Pacific Pipes for all future plumbing needs.

Melissa M.

Matthew came through timely fixing my disposal and piping underneath my kitchen sink! He responded quickly and came out early. Reasonably priced. He did great work and he was very professional:)

Thank you Matt

Liz L.

If there were a way to give 10 stars, I would! I'll use him for any project going forward.

I bid out a moderately small repipe project to several well-reviewed plumbers. I had copper horizontal supply lines under the house but the 3 vertical lines going up into the walls - supplying the toilet, the sink, and the shower - were galvanized with NO dielectric union. So, I decided to have them replaced with copper before I installed my new vanity. I also wanted to maintain the vintage 1930's shower and tub fixtures on the shower.

First - I had several plumbers tell me they wouldn't even take the job unless I replaced with modern fixtures. I explained that I wasn't opposed to modern fixtures if the vintage valves/cartridges/stems couldn't be replaced, but that I wanted to keep the vintage trim if possible. Second - I had a few plumbers tell me it was a 4-hour job and then bid me $2,500 - $3,500. I am not a plumbing contractor but those were the outliers from the majority of the bids, which were under $1,500.

But why did we choose Matt? First, we liked him the best. Matt didn't blink an eye when I asked about refurbishing the existing fixtures. He said he had done several in the area. Second, his quote wasn't fair. It wasn't the cheapest but it was within the reasonable range. He was straightforward, didn't speak down to me (many contractors do), and a timely communicator.

Now, why the 10 stars, you ask? Because first, Matt did quality work. Then, he pulled out every trick in the book to work on my vintage fixtures. He spent hours and hours, took parts home to soak them in special solution, used special tools, and did not once seem frustrated. He told me that sometimes valves are easy, and sometimes they're not, and that's just how it goes. Even though he spent more time on it (and he could have come to me and told me I needed to go with the new fixture), he stuck to his bid. I did give him some extra $ to make up for all the work he did, but he didn't ask me for it.

He also asked me if I wanted to save the old lath strips they were cutting out. My answer was resoundingly YES! For those of you who have had to patch lath-and-plaster walls, having the old lath strips is a lifesaver! The courtesy of asking this was very much appreciated. His assistant (?) was great and they cleaned up very well after themselves.

Darren W.

Matt did an amazing job repairing our kitchen drain and even came in under estimate-when's the last time that happened? He was thorough, professional, and prompt.

Brian T.

I've worked with Matt for some small jobs at several properties and the experience was top-tier everytime. Very responsive with continued great communication throughout. The work is done efficiently with a high attention to quality. I will continue to use Matt and recommend him to others. Great experience!

Judy W.

Matt from Pacific Pipes has done one major and one minor plumbing project for us. He did an excellent job both times. Not only does he do the job right; he is a great communicator and his customer service is exceptional. I recommend him for any plumbing job.