Pacific Northwest Plumbing

Michael B.

TL;DR - So, I'm looking at reviews for plumbers on Yelp. I come across PNW Plumbing and their ton of 5* reviews. I figure no one can be *this* good. Wrong! Rocky *is* this good. I'd give 6* if possible
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Story: We have a 50 year old house that the previous owner just screwed up, royally. Seems he thought he was a plumber/electrician/roofer/landscaper - did all his own work. . . HA!
We've had a drain from our laundry room that has always been sluggish, and backs up periodically. Other plumbers have had to come out in the past to snake the thing.
This time, the drain started backing up, and a kitchen sink began draining slowly and backing up into the laundry sink. I decided to try someone who has great Yelp reviews, is local, and not a big national company. Cue, Rocky and PNW Plumbing. I called/texted PNW, and Rocky came out within 48 hours as it wasn't an ""emergency"".
Well, once here, Rocky (what a professional; a nice Oklahoma transplant) analyzed the situation and set about correcting in a methodical manner: ""lets get the drain open and then see where we stand. Turns out our blockage destroyed his new cutting head on his electric snake. WHOA! SO, Rocky heads for the crawl space (no previous plumber ever checked this). He comes back with a dire but solvable analysis of the main line - huge ""belly"", solid blockage, most likely calcium/sediment/etc. Section of pipe will need to be cut out and replaced. Rescheduled for today (next day). This evening, following 6 other service calls, Rocky shows up, dives into our hideous crawl space and sets about tackling the issue. Two and a half hours, voila, the drain is working beautifully, er, mostly. Seems Mr. My Genius Previous Homeowner installed the laundry drain pipe *below* the level of the exit to the septic system (figures). Water has a tough time running uphill, you see :-) So, sediment could not escape the pipe and, thus, built up in the rise. The drain is working for now, and Rocky will come back when the weather changes to rework the entire design and run of pipe to correct the stupid install of the previous owner.
Bottom line: great service, professional and thoughtful approach to my problem, commitment to his client and my need, excellent follow through, wonderful human being, more than a fair price for service rendered, value-value-value. I do not say this often: I, without hesitation or reservation, recommend Pacific Northwest Plumbing for any plumbing need you may have. It will be a service experience that you rave about to your friends. Thank you, Rocky.
PS. guess he didn't write all these glowing reviews, himself, after all :-)

Anna N.

What an awesome company, unfortunately first they had no openings and I had to take an emergency appointment which is a little higher in price but the company called me 2 times to give me an opportunity to fit in their schedule the same day! Super friendly and knowledgeable contractor fixed our issue with a pipe instead of selling me a new garbage disposal! Super!!!

M M.

I called Pacific Northwest Plumbing based on their business address and yelp review. I was watching Rocky and Robb's work and they did excellent job. My issue was a broken water valve. Rocky cut the drywall to replace the old valve and it was nicely done while Robb was taking care of old and new fridge. They were both very friendly and highly recommended!

Don S.

Rocky is self-employed, but managed to be very responsive when I called at 9:00 AM. He told me I was the 12th call he had received that AM. He was able to come out and fix my drain the next day, and worked till 7:30 PM. He was very efficient, cleaned up well after his work, and his charge was very reasonable. I would absolutely use him again for any household plumbing problem

Nancy L.

Have I got a story for you...while prepping for our house to be painted the downspouts were taken off in my back yard. I was taking my dogs out in the yard and my phone slipped out of my pocket into the open pipe and slid down completely out of reach. And to make matters worse my phone case has my drivers license and my visa in it...now underground !!!!!

I decided to call a plumber to run my crisis by them to see if they could help and boy am I glad I called Rocky. I told him my situation and his response was ""now this sounds like fun""! He said he'd recovered many a diamond ring but never a phone in a drain pipe no less.

So here is the amazing thing: I called him at 9:50am, he was at my house at 10:10 assessed the situation and went to work immediately. He trimmed a pipe-no luck, then he dug under my flagstone steps cut the pipe and handed me my phone by 10:40!!!! In less than one hour he was able to take care of the rescue and clean everything back up.

Don't EVER call another plumber! Rocky was so personable, knowledgeable, and kind. He was up for the challenge and boy did he do an amazing job! Thanks again Rocky!!

Rob S.

Rocky was great, very responsive to our request. Requested I send a picture of the problem and was there same day to fix it. Took the time to show me how to turn off the main water supply in the event I needed to stop the flow immediately. Highly recommend and will use him for all other plumbing needs.

Holly h.

Wow! I have never had a plumbing emergency before, and it isn't something you hope for! But if you have any plumbing needs, Rocky here is a life saver! He has gone above and beyond for us! A day before I leave the country, having a main water line crack, he has re-arranged his schedule to help us. I am so relieved and the crisis isn't even over yet, but he has been such a rockstar, I couldn't wait to give him kudos! THANK YOU!

Jill T.

Excellent plumber and super reasonable. Rocky was very responsive and didn't make us wait two weeks as many other plumbers quoted. He installed our new sink, faucet, and fixed a leak in no time. A really nice guy too. We will definitely use him again should the need arise!

Kristen M.

I first called PNW Plumbing to request services for low water pressure and they walked me through what the issue may be over the phone. Turned out I needed them come to install a new faucet however, they saved me a lot of time and money by diagnosing over the phone. I got a new faucet at Home Depot and the next day, they came and installed. They were responsive, prompt and did a great job! I will definitely use them again.

Amirali S.

We initially asked for PNW Plumbing to come in for a clogged kitchen sink. Later we discovered that the old copper pipes connecting through crawl space are leaking at a few spots.

They offered a great service for a very fair price. Great communication and flexible on timing. Rocky tested everything a couple of times and made sure all installations look good. They did a clean job making sure no mess is left behind.

Highly recommend PNW Plumbing to anyone in this area. You won't be disappointed.