Pacific Coast Well and Pump

Robert B.

DO NOT USE THIS COMPANY!!! The only reason I contacted Pacific Well was because they did the initial inspection of the system when I purchased this property in 2017. The person that did the inspection was good and knowledgeable. Then after the fires in my area needed a good holding tank cleaning/service of the system. After numerous calls to them with no follow-up, they requested I send them pictures and then, after 3+ weeks of back and forth, told me they couldn't help me and my tank was too old, pitted and would need to be replaced. No offer to estimate a tank replacement or any customer service at all. Turns out the tank is good and I only need a new ozone device which another far better reputable and customer service savvy company is doing for me.

Bree M.

Friendly office staff. They do great work! I had a well installed from Chuck! I highly recommend

Brian P.

Perhaps I got lucky, but Chuck answered the phone the morning I was looking for help and we had a quick chat about what I needed. He was cordial and helpful. I know I got lucky when Chuck told me that their technician, Curt, happened to be scheduled in my town the day I needed help. Curt was fantastic. He let me know his schedule was going to be flexible and that he'd call so I could time my arrival to his. Worked out that I showed up about 5 minutes before Curt. He got right to work verifying that our pump was working properly, but discovered that our tank's bladder was out of air! Curt got out his compressor and reset the tank plus recalibrated the pump saver, so my well is working again. Curt's few minutes of coaching helped me understand what was going on with the system and I've figured out that I have not one but three leaks in the pipes in the delivery system. Now I can shut off some valves and get water! Don't know if it was expensive or not, but the system works now... that's what counts.

Emery M.

Be careful if you plan to use this company to do repairs to your well. Called to repair well pump. Found switch and fixed. Great up to this point. Noticed bad wires and said would fix next day.
After at least six phone calls and many excuses tech. arrived two weeks later and completed repairs in about 20 minutes. No invoice for wire repairs - looks like got charged for another service call plus who knows what. Charge made to credit card week before repair completed. They added 3% to bill for using credit card. In all very frustrating and costly.

Salena W.

They never answer their calls, but they do return calls...a week later. Way overpriced by the way, and their general attitude is: even though I installed the entire well system, none of the problems are my responsibility. The well water didn't pass the water test, so they dumped entire buckets of chlorine in the water tank to kill bacteria, waited for the chlorine to evaporate, then sent that sample to the labs! My time on the wait list was also about 4 months, according to them it's pretty normal.

Pat P.

Pacific Well originally installed a replacement tank and pump and electrical box less than 5 years ago and the pump and tank and control box went out recently. We contacted this company and they finally sent out someone that knew nothing about well pumps but charged us $135.00. Much later they send out a new tech that ordered a new tank (under warranty) and replaced the electrical control box and it was working fine when he left but it blew up the electrical box. He had charged us $375.00 and now said it was the pump. He promised us a written estimate but it never arrived. We called a new company and it was fixed in a few days.

Gabriela O.

Like others, my appointment got bumped the first time after I rescheduled my entire day to wait for them. They rescheduled for another day, and still had not shown up shown up three hours after the appointed time and told me after I called that it would be another hour. I got charged $135 to be told that my pump was broken (duh) and was given lots of fancy solutions that would improve the whole system.. I was promised a bid no later than two days later. It's been over ten days and and still not word from them. Meanwhile, my yard is dying while I try to find another company.

Dave G.

These guys are very good. They work on small and big jobs. Curt who is one of the field techs who was the lead of the crew is outstanding. When I called they set a time slot and date, then they called the day before to again confirm, then on the day they arrived on time and they informed me of their progress while working, plus they finished early. Cost was very reasonable. All of these pump and well companies are very busy these days but the service they gave me was great. I had never used them before but my neighbor did to work on their home well and was very pleased and would use them again if needed.

Shaun B.

my appointment got bumped, and then bumped again, and then no follow up to fit me in. it's been a month from initial call, and no progress (after the last reschedule last week when I was told they would reach out in a couple more days). not the end of the world, but now I need to start over getting in the back of the line with another company.

more to the story: I was bumped for more urgent jobs, which I understand to an extent (mine is just a residential well for irrigation, so lower priority. I get it). I just would've rather they had been up-front with me and never committed to seeing me in the first place.

Cadillac X.

I have been trying to get Pacific Coast Well and Pump to complete a job on my well for over 6-months and I have finally given up. I have called ""Chuck"" the owner intermittently a few times every month and the guy either doesn't return the call, his voice mail is full, or it just rings to infinity. He did hire a competent tech that knows electrical and the pump business, but getting these guys to answer or return a phone call has been the worst!