Pacific Coast Plumbing

Tommy M.

We were referred/ mandated to use this company through our home owners warranty. Everything seemed fine when they came out, guy walked us through what's wrong and how he needed to get approval from warranty company to fix.

Long story short it was denied by warranty company, as it was pre-existing damage from prior to us moving in. So, I wanted an estimate to get it fixed in writing so I can get approval. I called and asked, was told no problem that the lady who answered would send it over to my email that day. That day passes so I call, she tells me she needs to get with the plumber and get it all done and will send it out by Thursday. I didn't get it. I called again and spoke to same girl, she said she's sorry but she's waiting on plumber and will for sure send it by Monday. I told her please do as I really need it.

You guessed it, it never was sent. I called and got voicemail and asked for her to please send ASAP. Never got a call back. I called next day, got voicemail again, asked for her to please send it, never got a call back. Asked my wife to call them and she got their voicemail and never heard back.

Big mistake to treat people like this begging to do business with you as I felt we were required to. I am in contact with my realtor who sends tons of these clients to the home warranty company that you work for, I've told them about my experience and to never use your company again.

You make yourselves look terrible and as well the warranty company and the realtor for using the warranty company that thinks your worthy of this work.

Don't use this company unless you want this type
Of aggravation.

Terrible terrible terrible customer service.

Samuel B.

I have never seen a worse company than this, 3 appointments with no show or call, they broke a pipe and it seems dont want to come and replace it, we are dealing with them just because the insurance company wants to make them fix what they broke, I DO HATE THEM MORE THAN TAXES!!!!

Mrs K.

This is the worst plumbing company I have ever had to deal with. They came to fix a clog and ended up breaking the pipe, which they said they would come back to fix. It's now been 3 months and they still haven't fixed the pipe. We have called several times and were able to schedule 3 different appointments which they did not show up for. I would never use this company again!

Kim H.

Unbelievable. We were assigned to Pacific Coast Plumbing via our home warranty company. The first time Ephraim came out, he was very nice, but he was at the late end of the three hour window they gave me and I needed to leave for another appt. It took three weeks to reschedule, and when the day came, he was behind from another appointment and needed to reschedule again. He came the next day, and was again very nice. He said he needed to order a special part to take our faucet apart, took our payment, and went on his way. I have been waiting three weeks for them to call us back to reschedule with the part, and nothing. Today I called the home warranty company to ask what was going on and was told, oh Pacific Coast Plumbing told us you broke the faucet and because of that it is not covered under warranty. They argued with me that the plumbing company said it was normal wear and tear and as such was not covered. Hmmm, that is a very different story than we got when he left with our check and said he'd be back with the part. Scam? I think so.

Randy M.

This company sucks!!! They cannot keep appointments, notify their customers when they promise to, and the plumber did not have the proper equipment to complete the work. Because of my home warranty I was stuck with them and have dealing with a clogged drain for 17 days since the first visit and they still have not fixed it. The plumber could not even properly operate the snake. I will never allow them in my house again and First American Home Warranty is equally as bad for allowing this to continue even after I contacted them to report the issues on several occasions.

Do Not Use Them!!!

Nini M.

This is the worst plumbing company in the area. They are irresponsible, unresponsive and inexperienced. Save your money and go elsewhere!

R W.

They did not show up for TWO of their scheduled appoointments..
And finally when they did, they had the wrong part.
I had to hire a REAL plumbing service.
NOT RECOMMENDED!

NOt worth the stress of waiting for a plummer who doesn't show. And they don't eve call to say they are not comming.

I recommend anyone else! Anyone else who can do the work ~ anyone. Maybe your nephew?!!!!!

Lisa H.

Repeated no call/no show. Absolutely unacceptable business practice. Shame on American Home Shield for aligning themselves with this extremely poorly run business, thereby failing their warrantees.

Ashley M.

So helpful fixed my issue extremely quickly and seemed very knowledgeable in plumbing would definitely use again

Hayley T.

NO. These guys work with AHS (American Home Shield Warranty), and are called in to schedule work on properties in San Luis Obispo. They are located in Santa Paula - it's 2-1/2 hours away. They are great at making that first appointment, and horrible at keeping it. They stood a tenant up twice in a row, and then when I called to complain, they said ""Well you can call AHS back and get somebody else to do it"". If they ever actually showed up, maybe they wouldn't be so bad. However, I will make sure that they are not scheduled to work on any property that I manage. If AHS tries to give you this plumber, my recommendation is that you should ask for any other service partner.