Pacific Coast Home Services

Deepa R.

Very unprofessional service experience. I had made an appointment 2 days in advance and was given a 2 hour window of 9-11 am. On the day of the appointment, I called in at 9:30 to check in if they were on schedule. The receptionist picked up and informed me that they couldn't make my appointment because of a mandatory safety training that morning. Needless to say this was disappointing for many reasons - firstly that I had to call to get this message (she claimed they called me 10 minutes before I called them, but I didn't receive any call). Secondly, it is quite unprofessional to call during the set appointment window to cancel the appointment. That needs to happen before the appointment. I will be using a different service.

Halley M.

Where do I begin. Yesterday I had James Glover come out for what was supposed to be, just a test of my elderly mother-in-law's outlets and switches. It turned out earlier in the day that the electric cook top I had ordered to be delivered and I THOUGHT installed in the morning was dropped off by the delivery company who DID NOT do installation. Here I took a day off to get as much work done on her house as possible and now one of the main goals was not going to get finished. Then it struck me.... it was electrical... perhaps... just maybe I could tack this on to the electrical work I had scheduled later in the day. A quick call to the dispatch and they confirmed they could do installation. SAVED.

I don't think James really knew what he was in for... it turned out the old stove top had been 1/4"" smaller and that the hole in the counter needed to be enlarged to fit the new one. He took a moment to assess the situation and what tools he had and he got the job done, no complaining, great attitude. He even dealt with my mother-in-law's pestering as she tried to ""help"". Honestly my mother-in-law can be very distrustful of strangers as well as hard to be around as she gets a bit underfoot and asks questions she cannot understand the answers to (her English isn't great), but James took her in stride and she was calling him ""Jim"" by the end of the day, all smiles. He cleaned the mess from cutting the counter nicely and even hauled the old unit away.

As for the quality of his work: He walked the whole house with me, testing each outlet and explaining anything I had a question about. He was always happy to take the time to explain what the problems were, not just fix them. I'm fairly handy around the house and have replaced my share of outlets over the years and he could tell I wasn't just idly asking. He knew I'd feel better about the work if I knew what was going on.

He replaced one outlet that had been shorted, and informed me that the space heater my mom-in-law had been using could easily short the whole line since her wiring is old and not meant to handle that sort of electrical load. He even took out one that he had recently removed from another house that had been shorted by a heater to show her so she could understand the danger. She doesn't speak English well so the visual really helped get the message home that it was dangerous and she shouldn't use it anymore.

Again super happy to get the work done the day of, despite the surprise cooktop installation. Price seemed very fair to me to have him there for about 4 hours. The whole visit totaled a little more than 525.00 but again his great attitude and getting the work done the day of was worth far more than that to me. Thanks again! Would definitely use again and hopefully we'd get James again.

Kumren K.

I had Eric and Josh, the two service technicians who came in to install my EV charger. They are knowledgeable, friendly and completed the job efficiently and to my satisfaction. I would highly recommend these two gentlemen and I am already planning to engage them for a whole house fan install as well.

Safeer M.

Outstanding service.

Anthony came and provided a quote for converting a 240V to 120V and moving it up for a TV mount.
Felt the price was a little high but went with it anyway.

Pleasantly surprised. Quality work, fast and great service.

Mike C.

I contracted Pacific Coat Electricians for three large projects in my home which Josh, Reggie, and John completed diligently and on schedule. Work involved replacing the outside garage light and switch, overhead florescent lighting and switches in the garage, and reconnecting a break in the series of outlets in the living room,. The outside garage light comes on at night and is out during the day. The overhead lighting in the garage comes on as soon as I enter the garage from the inside of the house or when I exit the car when I come home. HomeAdvisor.com had recommended Pacific Coast Electricians, and I am glad I had followed up on the tip. Josh is a young man possessing a wealth of knowledge about everything electronics.

J M.

We requested a quote to replace a kitchen fumehood. The technican came out was professional and responsive. No problem there. The dispatch fee of $89 is fixed. Technicans have little ability to negotiate pricing. I am dissatisfied with the quote given for one hour of work for a basic DIY level job which was $365. Positively, the dispatch fee is subtracted from work done. However, I am dissatisifed in the fact that not a lot of background information is requested to determine the price, ie., no question as to whether the system was duct-connected or not. In my opinion (from my limited one-time experience) the evaluation process is too simplfied, with the outcome being a high price. It was unfortunately not possible to discuss a range of possible prices with customer service by phone beforehand.

Accordingly, you may wish to take the time to request quotes from a range of operators first, unless you really value the convenience of PCE's centralized phone or internet based booking.

Jennifer A.

We had an emergency situation. We got a quote that was astronomical and no options. After the week long project turned into four weeks and we were weeks away from finishing we had another electrician come in and he told us they quoted us soooo high. They said they were a little over because they submit to insurance but the scope of work was ridiculously over the top of what we actually needed and then they tried to put in a lower amp cable from what they originally quoted (3 feet underground!) They had horrible communication between the manager of the project and the poor workers onsite digging and replacing the lines. We had to have the boss come back or after SiX weeks to figure it all out. They then were supposed to make our yard like it was before. Not even close! Plus we have a cement hole that was never filled in. Not a good experience! Their one technician and I wish I could remember his name was amazing but his boss and orders were so screwed up that he was down and out before he even started! I had to keep on top of everything! Very very numbed!

Prabu K.

We did 200 amps electric panel replacement with Pacific Coast Electricians. Marshall, Anthony and Ryan did a real good job. They completed the work on time with proper permits.

sunny e.

Beware of this business. I just saw a news story on NBC Bay Area News regarding a senior customer who was charged an exorbitant price compared to the industry standard for the same work. The company told her that she can claim the work with her insurance carrier and that the company would refund her the difference. According to her insurance, the electrical company charged her twice the standard rate. The electric company refused to pay her the difference so she called the NBC Bay Area News helpline for help. After their investigation, the electric company refunded her money. The company she dealt with was called Mike Counsil Plumbing and Electric but after the story was aired on television, the company changed their name to Pacific Coast Electricians.

Lonnie H.

Anthony and Ryan arrived on time and explained everything up front. Check out the whole house. Finished the job and got everything working properly. A little expensive but high quality work.