Pacific Coast Home Services

Jacky C.

Normally I don't write reviews, but it is really meant to be a constructive feedback for the business.

I started off inquiring about their with the following message highlighting it is a ceiling AC system:

""My condo has a in-ceiling heating/AC system. When the AC is on, there is a slight dripping of water, which I suspect is coming from the area of evaporator. Please let me know if you can help inspect it. ""

I then was told they could help and asked me to call the office. On the phone, I mentioned that I have a ceiling system and I have a number of photos that I can send them to help the technician pre-inspect the issue before they come over. I was told they they don't need photos. The technicians are very experienced.

The the technician showed up and immediately told us they don't service these units with systems in the ceiling.

With COVID, wouldn't it be nice if we don't need this type of physical appointment if the other side would have just listened briefly what I said before the appointment. Not to mention the time and money lost associated with this no-op appointment.

William M.

Omar and Uriel completed the new HVAC system in good order. They were faced with some difficult challenges because of the limited space that was available for the furnace and air conditioner to be installed. They kept me informed as the work progressed and provided instructions on operating procedures. All good.

Pieter A.

A few weeks back, our air conditioner broke, right in the middle of a heat wave. I contacted PC electric heating & air and was greeted by a very nice lady. She couldn't get me on their schedule immediately, but was happy to schedule an appointment for me 3 days out and allowed me to cancel up to the last minute if I could find someone sooner. I wasn't, so ended up sticking with my appointment and was glad I did. Noah was my electrician and he came with another colleague. He messaged me with an ETA and a picture so I would know whom I would be meeting at my door - useful, especially during the pandemic when everyone is wearing masks. They did a great job of fixing my air conditioning, which gets them high marks, but I was just as impressed with Noah's willingness to explain the debugging process they went through. He was very articulate and also gave me some tips about using my A/C. This was the second time we've had problems with our A/C unit in the few years we've lived in our current house, so I was concerned I might have to start thinking about replacing my unit and talked that over with Noah. While Pacific Coast also does new installs, and could probably have earned more money encouraging me in that direction, Noah was very contrite with me and told me not to spend the money if I don't have to. He walked through the other potential failure points and said, it was worth waiting a bit longer before making that decision. He did a few things that would make it easier to diagnose a potential future issue. They were super respectful. I told them I hope I don't have to see them again, because it would mean my A/C is working, but I wouldn't think twice about using them again if my A/C did fail.

Jing L.

My master bedroom lost power completely. Come to yelp and find Pacific Coast Electric, Heating & Air based on their rating. They response d promptly and came to my place on time as scheduled. Appreciated their professional work during this hard time. Their technicians, Levi and Clifford, did great job to diagnose and fix my problem within a few hours. Also pointed out potential problems with the loose ends. Highly recommend their service: trust and reliable.

Michael R.

I don't recall the name of the woman I talked to on the phone, but she was very helpful in setting up the appointment. The electrician sent, Jaime, was great about getting there and addressing the problem. I have a small rental property and my tenant called me to tell me power had gone out in the bedrooms. I called around and Pacific Coast Electric, Heating, and Air were the only ones who could get someone out that evening. Jaime got out there, tracked down the problem, and corrected it.

But more than that, he was able to describe the problem to me over the phone such that I was able to begin making further plans. My primary concern was safety and he addressed that. But having it working was a very close second and he addressed that. Long term reliability is also a concern and he was able to provide some realistic, solid recommendations to address that. They weren't really what I wanted to hear, but they were exactly what I needed.

Given that this was after hours, emergency work, the cost was also quite reasonable.

Based on the recommendations Jaime made, I will be trying to schedule some extensive work sometime in the next year. I guarantee that Pacific Coast Electric, Heating, and Air will be my first choice for doing the work.

George W.

They fixed the problem.

I'm only giving them three stars though as their pricing model is unfortunate. 1 star for availability, 2 stars for the staff. Minus 2 stars for fee structure.

The call out fee was high but it was a Sat on a holiday weekend and in the evening and I was not taking the time to researcher options - this is on me and not an issue. They communicated schedule and the tech was on time in the planned window.

The Tech was quick to see the root of the problem was not a bad breaker. So a level 2 repair was called for to ferret out the issue. While a fixed price was appreciated, this was was over $450. So now I'm in for over $700 in total for the bill.

5 min into the repair they found a hidden GFI breaker on 1 of 10 outlets that in over 5 years has never been used (So embarrassing). Reset and problem solved. A few minutes to inspect and all was well. So let's do the math for ~30 min of work this is over $1400/hour rate.

I would like to think at some point after paying $250 for the appointment.... and a 10 minute fix... there should be a little kindness in the final pricing.

I really would like to see some relief of the price paid.

Unless you know you have an actual repair (damaged wiring, outlets, etc...) - be wary of the fixed price model.

Ben T.

My family and I had a very difficult experience with Pacific Coast Electric, Heating & Air. We had smoke in our house soon after our daughter was born. A technician came out on a Sunday to inspect (which was nice because we were really concerned), but it was not clear whether he found the root issue. Anyhow, it ended up feeling like they were trying to suggest upgrades to the extent that the root issue of the smoke didn't seem to get addressed until mid-week after we asked many times whether root issues was being addressed.

Anyhow, we had to leave the house with a 3 week old and our 2 other kids, and it was not pleasant. I understand the money is in the upgrades, and my landlord was nice enough to agree to the upgrades, but it would have been nice if they would have found and solved the root issue before doing all the upgrades. This way we wouldn't have had to move out with 3 young kids right after our newborn was born.

I spoke with the CEO, and he was more understanding, which I appreciate that he heard me out, so the 2-star review instead of a 1-star review, but it was a very hard experience for my family and also my landlord.

Jarrod H.

What does it take to get someone to call us back. We have tried reach out about a A commercial rooftop unit replacement. However we keep getting the run around. Would really like to give you our Business however I find it extremely hard to give you a job for 30k when you get even responded back to our simple request.

Samuel H.

We called Pacific Coast Electric to see if they could help us out with our issue, and they were willing to bring someone out to inspect our property. The customer service representative claimed that it cost $89 for inspection by the technician, and that it could be used towards a fix.

When the technician came over, he did initial inspection of our exterior panel. Nothing wrong there. When we asked him to inspect the attic, he did not heed our suggestion (even though it was where the real issue was). He ended up spending almost 4 hours testing other wall plugs throughout our house and could not identify the root cause of our electrical issues. In the process, he increased the cost of our inspection to $465 due to the more involved diagnosis (despite the $89 that the customer service representative claimed over the phone). And then he said that in order to solve our issue, we would need to spend $8k to install a new panel and sub-panel.

We paid the $465 for the inspection but we declined the $8k option because we felt like it was a terrible value proposition - and it did not actually solve the root issue. We found someone else who identified the issue and fixed it under a hour - for less than $200. And yes, the real issue was a loose wire - in the attic.

This is rather unfortunate because I went on Google and saw the positive reviews for Pacific Coast, but what I experienced was an inaccurate and overpriced diagnostic.

Robert L.

I do property management work and was very fortunate to have come across Pacific Coast Electric, Heating & Air and given them a call. I'm not totally sure this is the right branch for the review, but I needed someone to check on a thermostat and HVAC system in Pacifica. I was scheduled quickly and professionally, and the service provided really helpful customer service like giving me eta text notices and a picture of the scheduled technician that was coming.
The tech, Noah, was great- he was knowledgable, and even though the original trip was just to take a look at the thermostat connection, he went ahead and completed a HVAC diagnostic for me, checking temperatures coming out of the registers as well as digging inside the furnace after seeing an old service notice on it that raised his concerns, just to see if there were any deeper problems.
He gave really useful information and provided me with estimates for routine maintenance as well as upgrades if wanted, but I never felt like I was being pressured into taking on services.
I was very happy with the service provided and would definitely recommend Pacific Coast Electric, Heating & Air.