Pacific Coast Home Services

Steve S.

Pacific Coast electric is really running money fleecing businesses.

Issue - couple of rooms in my house had lost power

Pacific coast charges $90 visitation fees. After looking at the rooms that had lost the power technician said it would take me $700 to diagnose the Issue and then cost of repair.

Luckily I declined the diagnostics and just paid $90 visitation fees.

Called my Handyman who just fixed a broken/burnt circuit breaker. Cost $150.

Paul L.

Our toilets decided to stop flushing at 11pm on a Monday night. Inconvenient, sure - but when you have three kids you need to get ready for school the next day it needs to get solved right away. There are not many options to get help so late after hours - so we took a chance and called Pacific Coast. The operator was courteous and gave us a reasonable window of time to expect a response. Robert Barajas came out to our place at 1am and was exceptionally courteous and professional. Not only did he explain the process, his findings, next steps, costs and options but he was also very careful to minimize noise to avoid waking up the kids (no easy feat when doing plumbing work inside and outside of the house). Within an hour, flushing was restored and all was right again with the world.

A K.

I was heavily overcharged for the HVAC repair which included replacement of contractor & capacitor. I have compared the pricing with others and this company charges very high pricing for the services.

Nediva A.

Wally was AMAZINGLY helpful and knowledgeable. He was extremely professional, quick and personable. He helped us with our EV charger and provided great service!

Sharon B.

When I asked for a quote they were quick to respond, gave me my quote same day with 3 different options to complete the work I requested. We scheduled a day to get the work done. They did an excellent job of communicating with me on the scheduled date and time, sent an email & text message letting me know the tech was on his way with a picture & name of the tech included. The technicians were professional and communicated everything they were doing.
Thank you for all your hard work

Kimberley S.

Juan and Jonathan came out and installed our dishwasher, sink, garbage disposal and new faucets. They were very professional and did an excellent job. We will definitely use them again.

Alycia R.

They quoted a bathroom project that was very comparable to other home service companies and worked with me concerning stipulations that I thought would make it a deal breaker. Yet I was surprised when they agreed to everything that was discussed.

Tim P.

On the evening of a very hot day, we realized that our AC had stopped working. We called Pacific Coast at 10:30pm and they had someone out to our place shortly after 11pm. Wow!

Long story short, it's 1:15am and my AC is back on! I'm a very happy customer. For a while there, it really looked like the compressor (only 4 years old!) had died, but the technician didn't give up there, he kept tinkering, and tried swapping some parts from his van, and bam! It came back on! I was so excited. :)

The technician was great. He was friendly, clear, clean and professional. I would happily call again the next time I have an issue.

Sandi A.

Yesterday (7/27/22), I made an appointment to get some electrical work done on my brother's house. I was impressed that Pacific Coast was able to get us a next-day appointment.

Andrew Hernandez was our technician. He text messaged me that he was on his way. He arrived before the scheduled 9:00am appointment. Andrew was polite and professional the entire 2 hours or so that he worked. Andrew is an
awesome technician. He completed multiple tasks on my brother's house. he clearly explained what he was doing and why it needed to be done, all of this in real time.

Andrew has been out to my house on multiple occasions. He has always been thorough and thoughtful in his work. I would recommend him for any electrical work to all of my friends and business contacts. Any future electrical tasks I have, he will be my first call.

Chris Accarizzi
Newark, CA

Ken S.

Warning. Long review incoming.

I was in talks with a few people for a 2 unit mini-split system, and got a few quotes. I chose Pacific Coast because they said they had a WiFi unit for the price I was looking to spend.

I made an install appointment and told them that I work 60-70 hours a week and asked if they can do the install in 1 day, since I don't have a lot of free time. They said yes.

Install day came and I noticed they only brought in 1 unit. I asked them if they are installing both. They said they are only installing one unit that day and will come back another day to install the second unit. I was a little frustrated. I asked if that unit would be up and running when they were done and they said yes.

By the end of that day they said that they were done with the install. I asked if I could use the unit. They said no because the electrician has to come out and run power to it. A little bit more frustrated.

They asked me if I wanted the electrician to come out the next day. I said no because I had to rest in the morning for my upcoming 16 hour shift in the afternoon. I asked to be scheduled the next week on my next day off.

The next morning at 7am my doorbell rings and it's the electrician. My frustration level is continuing to rise. I tell the electrician he can go ahead and work and to call me if he had any issues. I go back to sleep and he calls me about an hour later. He tells me my power line coming in from the street is bad. It's frayed and burned through its housing. He said it's a fire hazard. He gives me a quote on it, and of course after hearing that, I agree to have it replaced. He also says my main electrical circuit panel is old and I should upgrade it. I agreed to it. He said he would come back out on the day the mini-split team was working. He said he would finish all the electrical that day.

Second install day is here. So both the installers and the electrician are there. I asked the installers if the second unit will be finished by that day. Their response was, ""I'm not sure. I hope so."" Unacceptable answer. It was supposed to be a one day install. I also asked them if this unit would be able to connect to WiFi in order for me to control in from my phone. The installers looked confused and began asking each other if the unit was able to do that. The electrician was working on the main power line and the main electrical circuit panel. I asked him if he would also be running power to the mini split system. He seemed confused and told me no. He said he was only there for the main power line and circuit panel.

At this point I am extremely frustrated. This company seems as if they will tell you anything you want to hear to acquire your business. The lack of communication and professionalism is astounding.

I called my project manager and told her what the installers and the electrician told me. She said she would call me back. She called me back and told me she was sending out a second electrician to run power to the mini split system and that the mini split units had an adaptor that can be installed for the WiFi, but the adaptors are out of stock. I asked when they would be back in stock and they said they had no idea.

Everything got done that day and they said they would let me know when the WiFi adaptors were back in stock.

I got a call shortly after and they said the WiFi adaptors were in stock and I scheduled an install. The installer came and said he never installed the adaptor and looked very confused and spent a lot of time reading the install manual.

A month or 2 later, I noticed that my mini split unit in the living room was leaking water. Someone came out and said my pump was leaking. He said he fixed the problem.

Fast forward again and the unit was leaking again. This time they sealed the roof where they drilled in to install the unit.

Fast forward again and I found a leak in my garage. This time it's where they drilled a new hole to run the electrical down from the main power line to my new circuit panel. They sealed the roof.

Fast forward again and now I had a screeching noise coming from my unit in the bedroom. Someone came out and could not recreate the noise. He said next time it happens to record a video of it and text it to him directly. I texted him the video. No response. I gave up on that issue and am just living with it.

Fast forward again. The living area unit is leaking again. The guy they sent out said the last guy that sealed the roof did it wrong and that he had to re-do it.

Fast forward about a year. I get an error code and both units stop working. Guy comes out and says all the refrigerant leaked into my wall because of a bad install.

Fast forward another year and I notice the AC is cold, but not as cold as it should be. I figure the AC unit just needs to be serviced. Guy comes out and guess what? Another refrigerant leak!

Do yourself a favor and go with another company.