Pacific Coast Home Services

Chris L.

Michael was fantastic. Arrived on time, wore booties, and was such a pro. He was here for two hours to fix our issue and do their full house safety walkthrough that's no cost. I was blown away by how thorough he was and how he answered all my questions.

He was not pushy at all on trying find opportunities that we may had not yet thought of.

The price was right and their focus on customer service has earned them a customer for life with how impressed I was off that first encounter.

Hogene C.

Levi Mentz was great - he arrived on time (and on the earlier side within the two-hour window), put on shoe covers without being asked, answered all of my questions patiently, provided as much detail as I asked for, and was generally super-nice, pleasant, and friendly. As a single woman, I am very safety-conscious, and he was great about making me feel at ease, comfortable, and safe. He also finished the work quickly and professionally, and I appreciate his eye for detail with respect to the alignment of the light fixtures that he installed. I would definitely call him again if I had a need for an electrician.

John C.

I used Pacific Coast to do some electric work at my properties. This is the first time I used them for my AC system. Adrian came out to service the AC unit which has been giving us a lot of problems. He arrived early (!) and it was quickly apparent to me that he is one of the most knowledgeable techs I have ever met (and I have used multiple AC company's so I have some experience). Better yet, he is good at explaining what is going on and recommending options. Did not try to rush through the explanations and let me ask a bunch of questions. Our situation with this AC unit is a little complicated and there are many options. After he left, he called later to say ""I was thinking about the AC at your place while driving to other calls"" and proceeded to provide another solution. Awesome stuff by Adrian.

Kirsten B.

I am very disappointed in this company. We had them out to inspect a faulty outlet. The technician informed us that the circuit breaker was old and should be replaced (originally quoted 7k, but settled on 6. The work was done. The next morning half of the outlets in the house weren't working, presumably the circuit breaker. Pacific came back. Then the technician informed us that the whole house should be re-wired to the tune of 70k. They said the house had a fire danger and probably wouldn't pass inspection otherwise. It also appeared that he looked up the home's value on Zillow and said, ""well, the house is worth 2m..."". Keep in mind everything is working fine at this point. I told them just to finish getting the circuit breaker signed off by the city and we will not be using their services in the future. Only reason for 2 stars is they responded quickly when things weren't right after the new panel was installed. Oh, and the house did pass inspection (except for needing larger exterior house numbers, which we will have someone else do). Be careful if you hire this company unless you have unlimited funds and don't mind being taken for a ride.

Raj K.

Needed a refrigerant recharge - they told me on the phone that the $89 diagnostic fee will be applied against the repair.

Appointment set up was easy, but once the tech Adrian arrived everything started going south quickly..

I told him I need a recharge, but he wanted to check, so he cut insulation on one of the pipes about 4"" long(never seen this before!!!??)...few mins later went on to state what I already told him - that I need a recharge.

Instead of promptly quoting me, he went on to give me a sales pitch about how techs should get paid more etc..there are not too many good techs in the area, other companies techs are not trained/re-trained enough...I already started sensing that he was setting me up for a high quote..

Then he hit me with the numbers $735 for 6-8lbs of 410a refrigerant..that works out to $92-$122/lb of 410a!!!! I decisively asked him to wrap up, since I knew it should cost no more than $20-$30/lb..he started to get very defensive and arguing with me about prices..like Im lucky to be getting these prices, everybody charges these prices etc etc.. at some point he even said, ""do u think I should be paid like somebody flipping burgers"" - at that point I told him there was no point in continuing the conversation and have the office invoice me for the $89...he insisted he do the billing, I really wasn't even comfortable handing him my credit card after the way the conversation was going - but I let him charge it anyway...$89 for 15-20mins of work..or non-work in this case, not bad - and I don't think anyone made that much flipping burgers! So not sure how he drew that comparison.

Overall - a very negative experience, the outrageous pricing was part of it, but the defensiveness of the tech was another part of it as well - he told me several times that he is constantly retraining, well some retraining on customer interfacing is definitely in order!

If the customer doesn't like your pricing, either offer better/reasonable pricing or just let them do their own thing!

Also checked my surveillance tapes to review what he was doing and noticed that he kept leaning with his body weight on one of the pipes to get up...Im just hoping he didn't damage that pipe and cause a leak that didn't exist in the first place..

Btw if you Google R410a, you'll see several buying options at ~$100 for 25lbs!!!! So $4/lb, - their cost is probably even lower buying in bulk.

So, all you yelpers who just need an AC recharge, call several companies, ask them BEFORE they send out their tech what they charge per lb of refrigerant..and save yourself some time, money and a headache!!

Kathy H.

I really was impressed with the professionalism of office staff in setting up an estimate for a new AC condenser. Also, the technician who came to do the estimate notified me that he was on his way and got me a professional estimate (that spelled everything out) immediately. He was very responsive to my emails.

They gave me the best priced estimate (Landlord Special) and if they had an available install date sooner, I would have gone with Pacific Coast.

I will definitely contact them the next time I have a HVAC need.

Caijie Z.

The technician didn't finish the diagnostic before providing a quote and then charged a few hundreds of dollars for just resetting a circuit.

Stephanie J.

We are very happy with this company. They did a huge electrical re-wire on our home, along with back up generator and attic fans. They were always on time, explained the process to us daily in detail, always let us know if there was a problem. All their technicians are very well trained, thoughtful and professional. This is our ""go to"" company for any future electric, heating or air condoning problems.

Brandon J.

Raymond was extremely helpful when we had a problem with one of our coaxial outlets. During this pandemic, where Internet is vital for working from home, we were very grateful to have his detailed explanations and quick efficiency when diagnosing and solving our connection issues. Not only that, Raymond recommended other steps we could take that would help us get the connection speed we wanted. Furthermore, Raymond showed a particular patience with any questions or concerns we had. Thoroughly impressed and we will look for him if we need anything else.

Steve S.

Issue with a breaker and Ray fixed it quickly. Thank you Ray and Pacific Coast Electric