Pacific Coast Home Services

Jean K.

Most irresponsible and unethical company I've ever worked with. Decieded to install ac unit with them after receiving quote and in house consultation. During the consultation, we specifically asked questions on proper location for the condenser so it is within regulation. But after installation, we were told the condenser is NOT at the correct location, the distance from the wall is not in cordinance within the city's regulation). When we contacted Pacific Coast, the rep said since we didn't have them apply the city permit, he didn't bother to pay attention on that part. The company refused to respond to our emails or correct this mistake. Never resolved the issue. Plus, we asked for a powerful yet low noise unit, the one they installed is not only loud but not efficient for our house.

dr r.

These guys came by and said a fix of some overhead lights not working was going to require going through dry wall and running a bunch of new wires. Quoted us over $5k. Another certified, well reviewed firm, electrician came by and checked a nearby socket and fixed the whole thing for the $150 cost of a service call in 30 mins. Either they have low quality electricians or they are pumping people for money but this was inexcusable. Some other reviews here suggest same experience if being quoted $4-5k for what ended up being a simple job someone else did for $100-200. Looks like a clear pattern of bad behavior. I'm staying away.

Mike B.

I needed to replace an old dishwasher in my home. The team at Pacific Coast Home Services impressed every step of the way! The staff on the phone were polite & efficient, making it easy to coordinate with their technicians. Thank you Amelia and GiGi. I want to also shout out the plumbers & installers who got me all set up, Angel Loaiza, Juan Robledo and Robert Barajas! They answered all my questions throughout the process and it was obvious they took pride in the quality of their work. I'll be sticking with this company for future projects.

Martin V.

I was helped by Kenneth Padayao and it was well appreciated! He gave me a call before coming over and walked me through the process and the potential situation. I felt very comfortable with his level of professionalism and honesty. I was well taken care of and extremely satisfy!!

reshma d.

Absolutely a nightmare. They scammed me to replace my current outdoor LEDs with super expensive lighting that had a lot of features. None worked. This happened a year before pandemic. Struggled to get them to fix it. Never did and still haven't.

Jeanne D.

""Complimentary"" electrical check resulted in suggestions that I needed $4500 (minimum) worth of work for some tarnishing in my electronic panel. As a metal arts major in college, this was bulls#!t. Also irritating that scare tactics were employed telling me that my electrical system could fail soon. I can imagine how some vulnerable people would be motivated to have this unnecessary work done. Plus they wanted $450 to replace a thermostat that was a straight forward replacement. I paid the discounted charge (to show up) of $45 and hired another electrician, who charged me $99 and was out the door in 30 minutes and that included a tutorial on the program.

Fahad H.

It was great to have Andrew come and fix the issue very quickly and professionally. He was able to walk me through the problem and dos and donts of things too. I would highly recommend this business. He customer service agents are amazing to talk to too.

Lucas A.

Carlos, Jaime and Richie are Great!
These electricians that I took a chance on saved me and my roommate's life!
Jaime came over and diagnosed part of the problem. He didn't try to get me to panic but ensured that everything would be taken care of and that it was a good thing that I called.
Carlos and Richie skipped lunch under Carlos's advice. They knew this needed to be taken care of.
To state the problem, there were several outlets and lights in my house that wouldn't turn on because of an outlet that had burnt wires inside the wall that looked totally destroyed!
Both Carlos and Richie explained things in a manner that I could understand and stated very clearly that it could have turned into a fire!
Carlos also knew that I have a tight schedule because I work the graveyard shift so he made me his first priority.
Carlos is knowledgeable but very down-to-earth. He understands things that most people don't about electrical but doesn't flaunt it. He even took the time to have a fun conversation after the job was done!
These guys are awesome! Everything was fixed in less than 2 hours and now I have dependable electricians that I can count on!
I will never forget this! Thank you so much to Carlos, Jaime, and Richie!
Lucas

Rachel G.

UPDATE:
To respond to the comment that I am not actually a past customer, I'm sharing photos of texts with ""Joseph Rogers"" at Pacific Coast, as well as auto texts they sent me when they were coming out. I was indeed a past customer. If you don't like my review, don't discredit me by suggesting I'm lying. Just own the errors.

Beware the promises of the sales guy. Don't be like me - do your due diligence. If you want efficiency rebates via BayREN for improvements, make sure to check the BayREN site first and use one of their partners for your project. The Pacific Coast sales guy promised me that they help you get all the rebates, but that's not true and he's not capable of doing that. when I asked him about it, after showing him that the site says the contractor needs to be the one to submit the paperwork, he said he'd talk to his manager and then ghosted me. #notsurprised.
The actual work was adequate. I had to have them come back to finish the electrical. The first guy they sent simply looked at the electrical and left, as if he was never told what he was supposed to be doing (even though the original installers took pictures to share with him). And then no one showed for the 2nd appt. Finally, on the 3rd scheduled time, the work got done.

Allen C.

$45 to come out and give a quote? It's a simple job, swapping an existing doorbell with another one. How can you not give a quote over the phone for a job this simple.