Pacific Coast Home Services

SooSang P.

I had two light switches that weren't working right, one not working at all, the other inconsistently.

Richard came and figured out both quickly and fixed them and went above and beyond to make sure they won't have issues for a long time. My lights work great now. He was at my house for just over and hour. Would be glad to recommend him to others.

Haley S.

My husband and I needed someone to install two outlets, one in each of our bathrooms, as well as one outlet in our crawl space for a chest freezer. Each on their own dedicated circuit. He sent requests via Yelp to several businesses including this one. Their estimate was extremely high - $3500 - so we didn't hire them. We went with another company that quoted $1300.

That didn't stop Pacific Coast from charging $89 for simply coming out to give an estimate - something no other contractor has done before in my recollection.

Additionally, we received several invoices for this charge via email, SMS, and the mail, indicating that they would send it to collections if we didn't call to pay over the phone - but it took weeks to finally get through to someone on the phone, as the number in the notice goes straight to voicemail 100% of the time. We finally got through to their weekend answering service by calling the regular business number.

Marla S.

I hired Pacific Coast to replace my 2 wall heaters with new units as well as the ducts from the heaters to the roof. I also had them blow insulation into my attic. By bundling that into the heater work, they gave me a very nice discount. I especially appreciate tech/salesman David Earl Glover who took several hours to explain the pros and cons of wall heaters vs. central heating. He did a thorough inspection of my heaters and my attic. We signed the contract on a Friday and the heaters/ducts were installed on Monday - and with permits, too! The techs who came to the house were Covid protected, were knowledgeable, thorough and personable. They cleaned up after themselves as well. Communication with their office personnel was always pleasant. Mr. Glover let me know that if I had any questions or issues I could call him at any time. I am really happy with Pacific Electric, Heating & Air. I highly recommend them!

Jerri A.

They showed up in masks and kept them on the entire time they were here. Got the job done quickly and efficiently. Kept me informed of the work to be completed and the next steps. Organized all city filings, inspections, fees, and were here to meet the city inspectors! This was a huge relief!

Jeff S.

Totally Unprofessional. Don't waste your time!!! We contacted them for an estimate on a home rewiring for a house we are buying. They scheduled a time and even sent a text reminder/confirmation with a 2 hour window. After driving 90 min there and waiting over an hour into the time window they called to say that they do not service the area. WTF??? They knew the address when they scheduled and confirmed but had no problem wasting our time. Since I was angry they said they would have a manager call me, not to clear things up but to explain why they don't service that area, as if that matters.

Filbert C.

First, the good: they were fast and on time. It was easy to set an appointment. The technician, Clifford Rowley, was very professional and knowledgeable; he communicated clearly and walked me through the work plan before starting the job. The not-so-good: the price was very expensive for a simple job ($900+ for the installation of an additional circuit breaker and one outdoor electrical outlet about 1 foot away from the circuit breaker; total work time took about 1.5 hours) -- this was an extremely significant premium over other quotes I've received. Overall, the work quality was good, but I would hesitate to recommend them unless they modify their pricing.

Rahul D.

Huge shout-out to both Adrian Urena - the technician and Pacific Coast Electric Heating and Air.

Just when the air quality in the San Francisco Bay Area decided to turn abysmal recently, my AC decided to quit working. I called in HVAC companies and most of them had 1 - 2 week wait times for coming out to diagnose the problem. Pacific Coast was the only one able to see me in a couple of days.

The tech, Adrian, was competent, punctual and service-oriented. He quickly diagnosed the problem and provided me a transparent estimate for the work. I made a counter offer; he got that approved with his manager the next day and immediately fixed my AC. He has a great equipment-side manner as we spoke about the weather, HVAC training, the Warriors, election and voting!

I was also impressed with the professionalism of Pacific Coast. From their friendly human-centered customer service calls, to confirmatory phone calls to timely text messages with the service window, ETA, picture, and ratings of the technician, Pacific makes getting a service done a breeze. They honor their quote for 30 days once issued and roll the service charge over towards repair if you hire them. They also offered a 1-year all inclusive parts and labor warranty.

Thrilled at getting my AC fixed professionally and quickly, I'll be having Pacific Coast as my go-to HVAC and Electric company!

Chris L.

Michael was fantastic. Arrived on time, wore booties, and was such a pro. He was here for two hours to fix our issue and do their full house safety walkthrough that's no cost. I was blown away by how thorough he was and how he answered all my questions.

He was not pushy at all on trying find opportunities that we may had not yet thought of.

The price was right and their focus on customer service has earned them a customer for life with how impressed I was off that first encounter.

Hogene C.

Levi Mentz was great - he arrived on time (and on the earlier side within the two-hour window), put on shoe covers without being asked, answered all of my questions patiently, provided as much detail as I asked for, and was generally super-nice, pleasant, and friendly. As a single woman, I am very safety-conscious, and he was great about making me feel at ease, comfortable, and safe. He also finished the work quickly and professionally, and I appreciate his eye for detail with respect to the alignment of the light fixtures that he installed. I would definitely call him again if I had a need for an electrician.

John C.

I used Pacific Coast to do some electric work at my properties. This is the first time I used them for my AC system. Adrian came out to service the AC unit which has been giving us a lot of problems. He arrived early (!) and it was quickly apparent to me that he is one of the most knowledgeable techs I have ever met (and I have used multiple AC company's so I have some experience). Better yet, he is good at explaining what is going on and recommending options. Did not try to rush through the explanations and let me ask a bunch of questions. Our situation with this AC unit is a little complicated and there are many options. After he left, he called later to say ""I was thinking about the AC at your place while driving to other calls"" and proceeded to provide another solution. Awesome stuff by Adrian.