Pacetti Plumbing

Tony O.

A gentleman came out from this company today. Pacetti plumbing and charged my wife. $300 to clear one line in my house. Not cool

Stuart R.

Pacetti Plumbing is the Best! My family has been using them for a dozen years and Never been disappointed. They are professional, well trained, experienced, courteous, and don't waste any time getting to the root of the problem. If I need a plumber I will Only call Pacetti Plumbing. Pricing is Great!

Lisa G.

Waited months for service. Always told we'll get back to you and never did. Finally got work done at our restaurant in the kitchen. Few weeks after had a leak. Which is a huge hazard in a restaurant kitchen. Called and was told I'd get a call back later. Never did. Called again and nothing. Finally, spoke to owner after I said I was calling my lawyer. He was extremely rude and said I'll get there when I have time. A leak in a restaurant kitchen is a liability! Not an acceptable response after paying for the work and waiting a few days with the leak. Had to hire another company to fix! Pipes were the wrong size and was not fitted properly! DO NOT WASTE YOUR TIME USING THIS COMPANY. Extremely frustrating and unprofessional

Mischa S.

Very unprofessional and unreliable company Matthew quoted my job for $650 to replace a bathroom shower valve completely over priced and never showed up to do the job decided he didn't wanna do the job as my tenant took a day off and is waiting for him. The company was supposed to call me for a credit card to start the work and they never did he said he couldn't find my phone number in his text thread from the """"the day before and they told me to go find a new plumber. If you want an unprofessional jerk who stiffs you the day of the job because he is too unorganized to get a credit card from this is what you get. KEEP looking, glad I never let this guy in my house

Colleen M.

I have used Pacetti Plumbing on two different occasions and both times I have been greatly satisfied. Both times the price for the work was given upfront. It was my choice to continue or not. I chose to continue and I am glad I did. The work was professionally done and Richard and assistant were both polite, professional, and helpful. If I have any complaints it would be with Kayla. She answers the phone and evidently makes out the work schedule. She told me she would call me back but didn't. On the third call to the office the phone was answered and noisily disconnected. Then, a couple of minutes later, I got a call telling me Richard was on his way! I don't know what was going on in the office or with the teams of plumbers, but a customer should not be told anything that can't be followed through on and that includes promising a call! Trying to give the benefit of the doubt to Kayla....but I can't complain about the work done by Richard Pacetti.

Tamra R.

Had a malfunctioning toilet. Pacetti showed up quickly and fixed it promptly. They also offered to check the other toilets and exchange the valves in those as they were similar age to the malfunctioning one. Overall professional, courteous and knowledgable. Pleased with service and value.

Christy L.

I am so thrilled with the work Pacetti Plumbing did on fixing a leaking pipe under my slab floor in a 75 YO home. He was able to identify where the leak was, open up a hole in the floor, cut the pipe, and repair it. This saved me a huge amount of money as the other option was to repipe through the attic. I wouldn't hesitate to recommend them for any plumbing needs in my real estate business or to friends and family. I am just so pleased with the work that was done.

Chris D.

Waste of time and unprofessional. Scheduled an appointment to change a shower cartridge. Said """"you are second in the morning."""" 1pm, no call, no show. Called them back to confirm they were still coming, told me """"he was """"just running late."""" 3:30 pm called back, and said he could not come. No way to get this repaired over the weekend so now it will be dripping until at least Monday. Easily avoided if they had just a) not taken an appointment they could not make or b) been honest when I called them to make sure they were still coming out. AVOID.

Kevin B.

needed a fill valve replaced for a Toto toilet. When i called i specially stated it's a toto toilet after the fact when the work was done they used a generic fill value which in my opinion is not as good as the Toto Brand. Disappointed but they did come out quickly.

Kathy K.

I called several co to investigate the water issue in my sons room.I was able to get a gallon of water 4 to 5 times a day. This co said they would contact me later to set up a time. In the meantime I had set up another co to come 2 days later. I got a call the next day stating that they were in the area and would be there in a few minutes. What??? Since we were desperate I agreed. Upon arrival after a few minutes I asked about the fee as no one mentioned it. They quoted me the price I agreed since I wanted a full idea of what was going on. I had another co coming the next day and between the two I figured I would have a full idea of what was happening He looked at the bathrooms that shared a wall with my sons . He ruled out that it was not our bedroom . He pulled up the baseboard and discovered water in the wall. He then looked at the other bathroom which was on the other side of my sons bedroom. He found several small cracks and said that it had to be the issue. We asked about the AC unit and without looking at it said that was not the issue. I thought this was strange to get gallons of water several times a day for a few little cracks. The next day the leak detection service opened the door to the ac and discovered the floor was soaked and the condensation pipe was clogged and overflowing! Pacetti did not even look at it, had I followed their advice I would have torn out my other bathroom redone the bathroom repaired cracks replaced carpet in my sons room repainted walls etc only to discover that the problem was not fixed. What a true level of incompetence!!!!!! I am so glad I had another co to investigate this issue. If I could they would have less than one star!!!