P W Stilwell Plumbing & Heating

Rita H.

I have hired them on numerous occasions, and they have always done a good job. They are honest and fair. My latest situation was a sewage pump in the basement that began pumping every 2 minutes. I knew what the problem was....the pump float had gotten weighed down--and the float sensor burned out. I had out of town company--and no facilities! I called Stilwell at 8 am....explained I was going out of town in 2 days, and had company staying in my house. I requested the model of pump that I had researched, and they had it in stock. She rearranged the schedule, and had someone at my house by 10:30. It wasn't a pleasant job--replacing a sewage pump out never is!! They were professional, and helpful....and I felt their price was more than fair!! I highly recommend them to friends and neighbors!

Andrew R.

We just had the most amazingly poor customer service from a contractor we've ever had.

After getting an estimate on a tankless hot water heater from one plumbing company, we contacted P. W. Stilwell Plumbing & Heating in Brandy Station, VA for an estimate. Their man came out on January 27, took photos and notes, and told me we'd hear from them soon.
After not hearing back from Stilwell for a week, my wife called and spoke with one of their employees, Nikki, who again said we'd get an estimate soon. We did, and my wife again called back to say we'd like to go ahead with the work.
That was the last we heard from Stilwell until, on February 22, Kelly called again to say we were going with the first contractor because we hadn't heard from Stilwell. Nikki claimed she had left two messages on our phone number. We had no messages on our business, home or mobile numbers.
Today my wife received an emailed invoice in the amount of $334; $105 to compensate Stilwell for pulling a county permit and a $229 ""restocking fee,"" because they had ordered the water heater and were returning it. They were being charged a restocking fee, and were passing it on to us.
Note that not once did we receive phone calls FROM Stilwell, nor did we receive email communication until this invoice arrived.
My wife immediately called and asked what number Nikki had left the messages on. Nikki read back a number ending in 4577. One of ours ends in 4572. None of our other numbers are close to that. When she pointed out that the error was on Nikki's part and that we were basically being charged for her error, she was told we'd have to pay the fee or Stilwell would not release the county permit. Only one contractor can hold a permit on an address at a time. A call to the first contractor confirmed that they were unable to pull a permit for this reason.
We had no way of knowing they were going ahead with the work order. Our old tank is showing rust, so we had to move on this. We'll have to pay over $300 to get Stilwell Plumbing to release the permit, yet Stilwell's employee admittedly called and left messages at the wrong number.
I'm slack-jawed at the utter disgrace with which this company handled our call for service. Despite admitting the error, they refuse to back off on the charge.
I hope that $334 makes your wallet full, Mr. Stilwell, because it hasn't done anything good for your name.

Melissa P.

Replaced a garbage disposal for me on a Friday afternoon. Immediately after they left, I noticed the kitchen faucet would not turn off properly and was leaking. Called them (but they were closed) to report this issue and leave a message for someone to be in touch with me on Monday morning. No one called me Monday morning so I called them to inquire on this. I was told (by the owner) that since they didn't touch the faucet (only replaced the garbage disposal) than they would have to charge me to come out and fix. I disagreed as the issue with the faucet was never an issue until they were there. Way too coincidental for me. Reluctantly, they agreed to send someone out but if they discovered it wasn't caused by anything they did, they would charge me. Only problem - they close at 4pm and refused to send someone after 4pm. Well guess what - we have jobs and are not home until after 4pm. They were not willing to accomodate us at all. Very disappointed, and 100% convinced this leak was caused by them. I have never had a leak like this before, so the fact that it decides to show up after a plumber just spent an hour and a half in my kitchen is awfully suspicious. Will not ever be calling them again and not recommending them to anyone.

Matthew M.

I called PW Stilwell after receiving an outrageous quote from MyPlumber (They wanted about $980 to snake my main line.) Rudy and Nacho were very professional and knew what they were doing. I had them jet out my mainline, fix a leaky sink, and fix a faucet on one of my showers for a total of $329. Other places that I got quotes from wanted from between $350 and $1500 just to jet out that main line and Stilwell did that part for just $238 which included about 45 minutes of travel time (which they do charge for). The rest of the odd jobs around the house cost a total of $91 including parts and labor. If you need a good plumber that won't screw you it seems that you have to stay away from the big guys and support the little guys. Hope this helps.