P. M. S. Plumbing

Michael S.

I'm not one to blast businesses online. But after much thought, I feel like my experience working w/ Patrick @ PMS Plumbing warrants a response. If for nothing else, to be used as a cautionary tale.

I stopped recommending Patrick several years ago when he no-showed on two separate referrals (one being my dad and stepmom). So, I knowingly went against my better judgement when I hired him to rough-in the drain/vent lines on an investment property I'm remodeling. My go-to plumber (shoutout to Mark @ Pipe Dream) was booking over a month out and I couldn't wait that long. Since Patrick had, in the past, done good work for me, I felt like I could look past old mistakes in order to get the job done. That was Mistake #1. Mistake #2 was when I paid him the remaining portion of my bill when he hadn't finished 100% of the work. He had finished the large majority of the job by Friday afternoon and said he would make sure it was ready for my permit inspection on Monday. So like I said, I paid him out just to make it easier on both of us.

Many things went wrong over the course of this job. Things that under normal circumstances I'd deal with and chalk up to the cost of doing business. But based on his responses (or non-responses), I'm finding that difficult to do. For instance, before I paid him out I noticed that instead of using a hole saw to route pipe through five load-bearing studs he severed the studs entirely. He also severed a load-bearing top plate to pass a vertical vent. When I asked about it he claimed it was how it's done in the trades. I doubted the accuracy of the statement as the header was already sagging from loss of vertical support. I later confirmed my doubt with the inspector. I shouldn't have paid him out until all of that was fixed, but I did because I'm often easy-going to a fault. I fixed all aforementioned issues myself. Unfortunately, we still failed the permit inspection due to leaks. He did come back to tighten those up and we passed inspection the following day.

The biggest issue was the tying in of all the drain lines into the main sewer connection. When he bid the job I told him the sewer line was stubbed into the crawlspace. I thought it was, but I was wrong. He didn't look in the crawlspace for himself prior to bidding the work. So we both made errors. I admitted mine - he would not. We ultimately agreed to split the cost of the additional materials necessary to finish the job, and I agreed to have it on site so he could stop by and make the connection the next day. He never paid his portion and failed to complete all of the work when he came back. Telling me he still needed a couple fittings he didn't have, so he'd be back ""tomorrow"".

He was hired under the pretense that the work would be done by the end of last weekend. So yesterday I began getting impatient and started calling, texting, and reaching out on Facebook. Patrick never responded/answered. I started calling and texting again first thing this morning, thinking maybe I could catch him on his way to his first job. None of my messages were anything but cordial or professional. He ignored me until 2:45PM. When he finally responded it was a lot of incoherent and hard-to-read thoughts, muddled with claims that I was a lowballer like a typical real estate agent (side note: I paid him the full price he bid - never once trying to negotiate it lower). At that point I knew this was all a lost cause and it was time to just cut ties and swallow the extra expenses. I told him he didn't need to come back out. His response? ""Good luck. Fucker.""

I guess that's what $3K buys you. ?

Reverend James T.

DO NOT USE! Scheduled an appointment. He switched it the day before, to 3 days later. When he showed up, he was only there for 10 minutes and had to get parts. Came back, only to have to leave again, he was double booked. His son said he would be back the next afternoon. At 8am he was in the customers driveway, for not reason. He mentioned that he would be back that afternoon to finish our project. It has been 5 days, he wont return a call, nothing. WILL NOT USE AGAIN.

Marchello G.

Replaced a sink for my Mother. They did a great job. I would defiantly use them again.

Crystal M.

Was amazed at tye response time to our water leak. Patrick was so nice and good with our animals had the problem fixed in no time! Did such a great job was able to schedule a second appt for a fridge water line and that appt is close as well definitely recommended this local business

Brandon S.

Showed up and quoted fairly . Should work out fine. Friendly service and professional

Elizabeth L.

Excellent service! We had an urgent plumbing situation (shower that would not turn off). Patrick returned my call and said he would be right out. Within minutes he had arrived and quickly assessed the problem. He found the necessary part and we were back in business in short order. Highly recommend!